@sharonlpk wrote:
I have a copy of the memo back in March 2016 from Kelly Sigmon, USPS VP Retail & Customer Service that states All eBay prepaid parcels MUST receive an acceptance scan.
Today I presented 4 packages (which is a large amount for me...) and was refused a scan. First the clerk cited a brand new memo from Washington DC, then I called the branch when I got home and spoke with the supervisor who said they are no longer required to do scans but if I wanted any done then I had to come in at 8 am... So I really think there is no 'new memo' about the scans and that the post office is not following procedure.
In addition, the supervisor said that no packages, even those left on the counter, would be scanned locally and that the first scan wouldn't be until the main post office (in this case Cleveland).
Before I take this to any next steps, I am curious if anyone else has a post office that has suddenly refused to do scans, citing new procedures.... I suspect there aren't any new procedures but still checking 😉
After bragging about how things have worked so well since i filed the complaint way back when the last 2 days the mail carrier has basically refused to pick up my outgoing mail, even though I have a confirmed scheduled pickup. Mail delivery does not begin out here until 9 am so when I get my notification at 7:35 am that USPS is confirming my scheduled mail pickup, just to be on the super safe side I put my outgoing packages on the mailbox as stated on the delivery pickup and go back to bed. My normal carrier would come by at 11:30 or so and just pick up the packages as he was close to my house on the other block whether he had my route or not. This goes back to the solution that was created almost a year ago that he would always be the person picking up my outgoing mail as he never got it wrong.
So the last 2 days I have had to call at 4:50 pm (second call of each day) and advise the postmaster that not only was the mail not originally picked up but after my call to her it still was not picked up and I had to call because they stop answering the phone at 5 pm. Yesterday she was irritated enough, but today I am not sure who was made to come pick it up as she said she needed to find out who was the problem, but my mail was finally picked up (AND SCANNED) at 6:58 PM which is long after that PO is closed and people have gone home for the day. I may be wrong but I have a feeling its a newbie in training (this is sometimes a training route because it is considered so easy, nothing but houses) who was told come get the mail and deal with it or you will be gone tomorrow. My regular carrier has said its amazing how many of the trainees don't even make it 30 days let alone whatever the normal probation period is. They just don't realize how hard it is to do all the walking every day and make sure you get all the mail delivered on time. I guess many of them also do not know how to do the prep work in the morning where you can make the rest of your day easy if you get things sorted and marked correctly.
Oh well, at least I got the items scanned and I realize that this postmaster does care enough about the rules to enforce them completely not only on me but on her own people.
Hope you get your situation fixed soon.
David
Twnpopcards
Regards,
