I had three items sell to one buyer, one transaction/order number. The buyer messaged me asking if he could do local pickup instead of shipping the items. Due to holding a few items, at buyers request, I had tracking not uploaded in time defect strikes already and knew I couldnt get anymore if I wanted to hit top rated plus. I called ebay, explained the situation and they told me to go ahead with local pickup as they noted it was a buyer request and shouldnt could as a defect. After my seller evaluation date I noticed it counted as 3 defects. I had a reference number for my conversation and after 10 hours of agents saying they made an appeal (but didnt), I finally got an agent who made one. The appeal team emailed me saying the defect was removed but they only did it to one item, not all 3 in the transaction, so I didnt hit top rated plus this month. I have now spent another 6 hours bouncing around agents, calls and emails to no avail. They keep saying they understanding and will make it a priority to fix but then nothing happens. It has now been 3 weeks of promises with no resolution and refusals to speak to a manager to push it along. It has cost me thousands in fees due to ebays own advice that I took. I now know not to listen to a rep but is there anything I can do to get this resolved?
