mam98031 • Volunteer Community Member • Buyer/Seller since 1999
I think I have a misunderstanding of this program and would like some information please.
Per the stated policy on the site it is suppose to apply to listings with a 0-1 day handling time.
https://pages.ebay.com/seller-center/shipping/ebay-guaranteed-delivery.html
On my listings I have 2 day handling yet Guaranteed delivery appears on some if not all of my listings yesterday, today I don’t see it. On another account the listing have a 3 day handling time and it is showing on all of her listings, which is presenting an issue as these guaranteed delivery target dates are being missed.
So if the written policy is wrong we need it corrected. Or is there an application of this program that I'm not aware of.
After some testing on the listings on another account, if shipping is separately stated, the Guaranteed Delivery statement goes away. It appears to be only showing on Free Shipping listings even with a 3 day handling time.
It also does not seem to be considering handling time when calculating the ETA dates at all. Well not the handling times stated by the seller on the listing. I have a 2 day handling time, the other account has 3 days, yet each of our listings coming from roughly the same place show the same ETA.
A purchase today on the other account would have until Wednesday the 24th to ship [3 day handling], yet the ETA due to Guaranteed delivery states delivery would be the 25th. Oh and I should add that on both accounts I use Standard Shipping which is 1-5 days per Ebay’s schedule of options. So clearly Ebay is not considering handling time in determining if the listings qualify for Guaranteed Delivery OR in the ETA dates. Both are HUGE ISSUES!
I’m aware that when I view a listing that the ETAs stated are based on the zip code in which the account I’m viewing the listings with along with the listings location.
So what am I missing? Did something change? Or is this a glitch that needs some immediate attention because of the serious ramifications this can have on affected sellers. Both their stats and their selling account health.
@pjcdn2005 wrote:If I use a Washington zip code, delivery seems to be guaranteed the day after your handling time so perhaps they are assuming that you ship in 1 day instead of 2 and that delivery will take 2 days within your state. If I use a Cali zip, delivery is not guaranteed.
Standard shipping is only shown as 1-5 days if you are using the generic standard shipping in your shipping info. The first class estimate is 2-3 days and is based on zip code. if you use flat rate and the generic standard shipping, I don't think that they can guarantee the delivery date but I'm just guessing on that part.
Depends on what item you look at. My fragrances come directly from my supplier located in a different state. All my pattern books and craft supplies are shipped from my home in Washington.
@buyselljack2016 wrote:
@mam98031 wrote:Thank you for all the replies.
I'm aware that you don't have to Opt into Guaranteed Delivery or Fast & Free. Fast & Free is not the issue I wrote about.
So from reading the announcement [that I obviously ignored when I got it], and from the posts here, the only issue is that Ebay is not taking into consideration my handling time at all.
I get it now, thank you for all the help received here. I appreciate it.
Well, actually they are:) They are taking our "historical" handling time into account when showing the GD.
I do understand that, however I see that as completely unfair. If I do exactly what I say I'll do in my listing, 2 day handling, and the item arrives late due to Ebay's desire to give a buyer false hope, I'm the one left to fix the issues that may arise with the buyer. I'm the one that will have to take a hit financially because Ebay CHOOSE to ignore my stated handling time. If Ebay wants to take on the financial burden 100%, I'll take no issue with it. But until they do, I have a problem with their inaccurate numbers.
@pjcdn2005 wrote:Are you seeing a guaranteed date when you look at your perfumes using a zip in that state?
I was yesterday, but not today on the ones I've looked at.
@buyselljack2016 wrote:
3 day handling time.
Historically ship same/next business day.
This item arrived late. Purchase 4/10. Shipped and scanned 4/11. Delivered on 4/17. I got glowing (+) feedback from the buyer. I do not know if the buyer was aware of/took advantage of the eBay GD claim. I am not enrolled in/have never been enrolled in, GD.
eBay ignored your handling time, because you historically ship same/next day?
@Anonymous wrote:
@millcreekrescue909 wrote:
If a buyer opts to return a free shipping fragrance, we immediately lose our original shipping cost of $5.95 and have no way to recoup it.
That would also be the case if the listing was not Guaranteed. eBay's estimated delivery dates are part of the description and when the estimate is missed it is considered a SNAD to eBay.
Without GD: Seller is be responsible for return shipping and a full refund.
With GD: eBay would cover the return shipping cost as long as the seller met their handling time and there would be no SNAD strike on the seller's metrics (I don't think, I could be wrong about the metrics). Or if the buyer keeps the item they can get a $5 voucher to make up for the late delivery and the seller is out nothing.
I like the program, but I know not everybody does.
Are they going to add a reason that buyers can select when filing a Request for Return?
Doesn’t Fit
Changed My Mind
Found Better Price
Just Didn’t Like It
Ordered By Mistake
*****************
Doesn’t work or Defective
Doesn’t Match Description or Photos
Wrong item Sent
Missing Parts or Pieces
Arrived Damaged
Doesn’t Seem Authentic
@Anonymous wrote:
@millcreekrescue909 wrote:
If a buyer opts to return a free shipping fragrance, we immediately lose our original shipping cost of $5.95 and have no way to recoup it.
That would also be the case if the listing was not Guaranteed. eBay's estimated delivery dates are part of the description and when the estimate is missed it is considered a SNAD to eBay.
Without GD: Seller is be responsible for return shipping and a full refund.
With GD: eBay would cover the return shipping cost as long as the seller met their handling time and there would be no SNAD strike on the seller's metrics (I don't think, I could be wrong about the metrics). Or if the buyer keeps the item they can get a $5 voucher to make up for the late delivery and the seller is out nothing.
I like the program, but I know not everybody does.
I wouldn't mind the program as long as Ebay didn't take liberties with the ETA dates. They should be considering the STATED handling time and they type of shipping service as set in the listing. If they stuck with that, I would like it better.
