Some 2 feedback buyer is trying to dispute a purchase

[isaac124]

I'm freaking quitting eBay for good if they win their $270 back and keep the gopro..

[isaac124]

Yes. A payment dispute for something purchased in oct of 2021. From a buyer whose account was closed a week after the sale

[downunder-61]

So it is a credit card charge back - refer to my message #5

[ksuazop1]

Sellers need more protection from these scammers. They somehow always get away with it.

[southern*sweet*tea]

---

@isaac124 wrote:

Yes. A payment dispute for something purchased in oct of 2021. From a buyer whose account was closed a week after the sale

---

No retailer has any control over a payment dispute, aka chargeback.  That is totally in the hands of the buyer's credit card, and the credit card company is always going to support those people who pay the insane fees that are charged for the privilege of buying things that one doesn't have the money for.  (before I get piled on, I know that some people pay off in full every month. Those are the vast minority of card users.)

[ittybitnot]

Yes. A payment dispute for something purchased in oct of 2021. From a buyer whose account was closed a week after the sale

@isaac124 

What is the reason for the dispute?   

[singular-source]

He gave up...Take that back.  Review policies in detail.

[doc-holmes]

---

@chrispass918 wrote:

You’ll know before you ship it cause it has their eBay name in the buyer details to. 

---

What reason do you use for cancelling those orders?

[albertabrightalberta]

---

@chrispass918 wrote:

And that is why I don’t sell to low review buyers 

---

I've NEVER had a problem with a new or low-feedback buyer. 

Every issue has been with an experienced buyer who knows the ropes.

And I'm sure glad no one denied my purchases when I was a new buyer. 

[maxine*j]

---

@southern*sweet*tea wrote:

---

@isaac124 wrote:

Yes. A payment dispute for something purchased in oct of 2021. From a buyer whose account was closed a week after the sale

---

No retailer has any control over a payment dispute, aka chargeback.  That is totally in the hands of the buyer's credit card, and the credit card company is always going to support those people who pay the insane fees that are charged for the privilege of buying things that one doesn't have the money for.  (before I get piled on, I know that some people pay off in full every month. Those are the vast minority of card users.)

---

Exactly right.

The credit card companies don't want to spend any money on investigation or lose any customers of their own, so they smile and nod and okay every chargeback and let the devil take the hindmost -- the hindmost being honest sellers and, ultimately, honest buyers who must pay more for everything to cover the sellers' losses.

=

[albertabrightalberta]

---

@davescollectables1978 wrote:

Yup. I'm getting hit for about $150 for shipping a very heavy, $1200 item that buyer refuses to pick up. I'm kind of an idiot for this one. Guy messaged me from Amsterdam, and twice I told him I don't ship overseas due to personal preference (I've almost been burned before). So, before I can block this person, they change their address to a US one and buy the item. Zero feedback buyer. Jan. 2022 start. Now they have 1 day left to pick up the package or it gets returned to me and I'm out $150. (at least I will probably get my item back, hopefully in good condition. Guy asks "where is my package" 2 days ago, I explain to him that he needs to sign to pick it up and give him the UPS store where it's at. No response. He was mad that I wouldn't ship to him, so, he's gonna cost me some shipping money is what this looks like.

---

The buyer's refusal to pick up the item counts as delivery. When you get the item back, you can retain the shipping cost so you won't lose that.

@davescollectables1978 wrote:

This taught me a very, very important lesson. 

2) I will never, ever ship an item worth over $100 to any buyer with less than 10 positive, 100% feedback in the last 12 months. 

---

For someone who claims to have been here as long as you have, I'm surprised you don't know that EVERY buyer has 100% positive feedback. (And it's been that way since 2008.) 

And if you cancel and refund every buyer who doesn't meet your "requirements," you'll get dings on your account and will ultimately be unable to sell on ebay.

[varebelrose]

Aside from a few non-payers, I never had real problems with 0 or low feedback buyers. However, the ones that truly caused me massive headaches were typically well over 500 feedback. Anecdotal, sure, but that was my experience.

[dbfolks166mt · Accepted solution]

     Prior to MP PayPal handled a lot of chargebacks behind the scenes and the seller was never aware that the buyer had filed one. This was something eBay never counted on with the move to MP and was, unlike the scammers, slow to react to the situation. It didn't take the scammers long to figure out that this was an easier path to getting their money back as well as keeping the item as opposed to going through an eBay claim. It has become a pervasive problem. 

    As a result eBay has setup some limited protection for sellers against chargebacks and in some cases has been refunding the buyer out of their own pockets. Depending on how you responded to the chargeback following is the protection policy eBay has in place for chargebacks. Given the age of this one and depending on how you responded I have no idea how this will turn out. 

https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293 

[isaac124]

Item not received. 

[dbfolks166mt]

     If this was an INR and you have the tracking information showing delivery then this should be easily closed in your favor. Assuming you uploaded the tracking information showing delivery into the chargeback case and provided that to eBay?

[reallynicestamps]

You’ll know before you ship it cause it has their eBay name in the buyer details to. 

Ah--- you mean you SELL to low FB buyers, but you refuse to SHIP to them.

You do know that leads to Defects-- which in turn lead to higher fees, restrictions on the number and value of listings, and possibly a closed selling account, then?