Sold item returned to sender due to issue with address, what do I do now?

[swbaird167]

I sold an item a few weeks ago and just had it delivered back to me today. USPS marked it as Moved Left No Address. I contacted the buyer and they told me they moved but thought they had setup forwarding; they gave me their new address in messages. Can they still leave feedback? What am I supposed to do now? If relevant, my order earnings on this sale were $1.67 .

[mam98031]

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@powell-collectibles wrote:

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@mam98031 wrote:

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@onefootflipper wrote:

I have a "don't know where they live" shelf for these items. When they show up, I put them on the shelf, I don't open them, I don't try to track down the buyer. I don't do anything. Any action I take will result in me losing money when it was the customer's fault, not mine.  Once a year I open them all up and relist them.

I have never once had this happen with an item of any real value, I think the most expensive thing ever to end up on the shelf was $8. Usually it is trading cards.

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That is incorrect as I explained in my earlier post.  As long as you followed the Seller Protections rules [which I outlined], you would not be out any money whatsoever.

So while this is your procedure, you are keeping money that does not belong to you for reasons that are not correct.

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Disagree on this one.  So, under your scenario, seller is AT BEST not out anything.  So, not making money, not losing money.  When seller gets the item returned he should refund the cost of the item, less shipping and fee?  And less the shipping materials?  And less the mileage expense to the post office?  And less the time he spent packaging the item and bringing it to the post office?  

okay, seems to me that seller should just keep the item and the funds.  If the buyer doesn’t care to have a valid address or even communicate with seller of there is an issue, I’ll just keep the item and the funds.  

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Many sellers don't make the daily trip to the PO.  I know I sure don't.  I ship from home.  

What I said was accurate.  If you are trying to get down to the pennies just to disagree, that is fine.  You do what is best for you.  

You feel like another poster does on this thread about keeping the product and the money.  Again, that is your decision to make.  Hopefully if you ever have to deal with a Chargeback that gets refunded to the buyer without them having to return the item, that won't upset you as you are willing to do it to buyers yourself so it should be OK by you.