Hey guys,
I recently sold an iPhone 6 that was in perfect working condition, I took high quality photos of the item and uploaded them to the listing 24 hours before it was sold. I advertised the phone properly, took proper photos and it was shipped to the buyer in a proper package (bubble-wrapped to hell).
The buyer receives the phone on July 2 and opened a return case with ebay on July 4 claiming "there was a large crack on the screen," and asking for a return shipping label and a full refund... I told the individual I shipped the phone to you in perfect condition, and tried to convey reasoning... She ends up replying with a photo of a cracked iPhone screen claiming "the crack was small and your photos didn't physically show it properly...."
I asked eBay what I can possibly do, because I feel like I'm being scammed here. I shipped a phone perfectly working condition and am going to receive the phone back with a major crack on the bottom right hand corner and on top of that she begins threatening me that if I don't send her a return shipping label she is going to involve ebay!... So anyways, I contacted eBay and they told me to send her a return shipping label and to receive the phone from her to verify that it is actually the same phone.
What other options are there for me? I shipped a perfectly working phone, paid shipping costs deliverng it to the individual, and I have to pay return shipping out of my pocket and receive a phone with a crack on the screen now!
