Sold Broken iPad Return

[rodo-2669]

So I'm assuming due to ebays horrible policies I am going to have to end up giving a refund, but I just sold an iPad for parts (had a broken screen) with no returns/refunds stated. It was stated in the listing that it did still turn on and is functional. The buyer messaged me today saying he received it, used it, noticed it had an iOS update, updated it, and somehow bricked it in the process and now wants a return. Is there anything I can do to get eBay to side with me on this? I know typically sellers never win these cases, but the guy literally admitted that he received it as described and that it worked, and then whatever he did somehow bricked it. On top of all of this, it was sold "for parts/not working" and "as is". 

[albertabrightalberta]

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@allen1853 wrote:

Still just 2 feedback and no listings? 

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Many of the regular posters here are smart enough NOT to post with selling IDs. 

Ever hear of a posting ID? 

[baydistributionllc]

ShedFlips Lonnie had this same situation. Ebay closed the return for him. 

Start a youtube channel and get a million eyeballs on it and ebay will find some common sense. Otherwise you just get screwed like the rest of us.

I don’t sell broken things for this reason. I sell parts. I fix it. Or I give it away. 

You can say it doesn’t work, list for parts, and they can still return for “doesn’t work”. Its so incredibly stupid. Unless you’re a YouTuber of course.

”no returns” isn’t helping. I may not get any protection from ebay but I can still dock the refund. 

Get to where you can dock the refund, put 30 day buyer paid returns on, you won’t be a target for this. These people are dishonest but far from stupid.

[varebelrose]

Nothing wrong with selling used items for parts/not working. It won't stop ignorant buyers from filing INAD cases, but if you repeatedly describe it as non-working, there is indeed a good market and many buyers do appreciate the opportunity to get repair parts/projects.

[lakefor94]

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@baydistributionllc wrote:

ShedFlips Lonnie had this same situation. Ebay closed the return for him. 

Start a youtube channel and get a million eyeballs on it and ebay will find some common sense. Otherwise you just get screwed like the rest of us.

I don’t sell broken things for this reason. I sell parts. I fix it. Or I give it away. 

You can say it doesn’t work, list for parts, and they can still return for “doesn’t work”. Its so incredibly stupid. Unless you’re a YouTuber of course.

”no returns” isn’t helping. I may not get any protection from ebay but I can still dock the refund. 

Get to where you can dock the refund, put 30 day buyer paid returns on, you won’t be a target for this. These people are dishonest but far from stupid.

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I do basically the same, give the broken/questionable items to a person that sells at a flea.  Give her the scrap metal as well for free.

Some folks do well with "for parts only, not working" sales.

Previous experience indicates a few more INAD hits on the Service Metrics over a year that could cost significant money in the long run. Just one of the reasons I stay away from those items.

[buyselljack2016]

apples and oranges

you made no claims of useability

you took a chance. your buyer purchased with no worries as they have the eBay MBG

your situation worked out well for you, and the buyer

some do not

weigh the consequences.

flip the coin.

sometimes you are the windshield, sometimes you are the bug

sell   "parts/not working", don't sell "parts/not working" ?

Individual choice, but the seller has to be ready to accept the results of doing so, (on eBay with flawed policies) .......................  whichever way it goes 🙂

[luckythewinner]

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@rodo-2669 wrote:

On top of all of this, it was sold "for parts/not working" and "as is". 

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You sold a functional iPad, because your description said it was functional.

[johnrj1226]

1.  Here is what your stated in your original post - ".........On top of all of this, it was sold "for parts/not working" and "as is"...."

2. in your post  #12 you now state - "And it was working when shipped...."

3.  Simple question - was it  working or not?.  Couldn't find a recent sold listing -  last item sold was Nov. 3 to verify  how  you described  this item in the box right below  head line.  Not what you might  have stated in the free form  description box.

4.  Finally question - how  can you verify that this item was working at the time  of shipment and time of DELIVERY.

In a nutshell personally I am confused if it was working or not based on what you have stated  in your post on this.

chat room.

BTW  eBay does not  accept "as is" as a  valid condition description - read  this link -

https://www.ebay.com/help/selling/item-conditions-category/creating-managing-listings/listings?id=47...

Merry Christmas

[firesteel_surplus]

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@lakefor94 wrote:

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@firesteel_surplus wrote:

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@lakefor94 wrote:

Sellers can sell anything they want as long it is worth the risk. Those that don't consider the risk factors and know ebay policies end up here on the boards.

You describe an eBay from the year 2000. Things will never be like that again.

Next thing coming will be that all items are returnable that are sold on eBay. 

Maybe before that, buyers will be refunded as soon as their returned item gets a delivery scan. Sellers will have to refund before receiving the item.

Probably just a matter of time.

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I keep saying that they want all of us to be mini Amazon stores because I believe that is the main competition is for eBay....and believe me when I say it...it doesn't matter if you are a lil one person operation or a huge corporation selling on here.

You're an Amazon store and you are going to have Amazon level specs to follow.

And I believe the knots are going to get tightened on the sellers before they are ever loosened.

Mike

Firesteel Surplus

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They follow Amazon step by step. Just always a few years behind on most initiatives eBay wants to emulate. 

Not a bad thing for buyers.

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And to a certain extent I don't think it's a bad thing for the sellers, it keeps sellers accountable to at least a certain extent.. But dang....I wish they would loosen up a bit on the MBG on the sellers and side with us once in a while. I mean when a seller sells something as broken and posts it as parts....couldn't ebay side with the sellers at least in those cases.

It is just bizarre that eBay wants to stab us in the back like that.

I have a couple of high dollar electronics (one $1000 1980s robot and a $400ish old tube radio) and both are being sold as parts and I am really hesitant on posting either one because of eBays absolute refusal to stand behind the seller. But I cannot sell them locally (no market here). I'm not sure what I'll do with them.

Mike

Firesteel Surplus

[lakefor94]

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@firesteel_surplus wrote:

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@lakefor94 wrote:

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@firesteel_surplus wrote:

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@lakefor94 wrote:

Sellers can sell anything they want as long it is worth the risk. Those that don't consider the risk factors and know ebay policies end up here on the boards.

You describe an eBay from the year 2000. Things will never be like that again.

Next thing coming will be that all items are returnable that are sold on eBay. 

Maybe before that, buyers will be refunded as soon as their returned item gets a delivery scan. Sellers will have to refund before receiving the item.

Probably just a matter of time.

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I keep saying that they want all of us to be mini Amazon stores because I believe that is the main competition is for eBay....and believe me when I say it...it doesn't matter if you are a lil one person operation or a huge corporation selling on here.

You're an Amazon store and you are going to have Amazon level specs to follow.

And I believe the knots are going to get tightened on the sellers before they are ever loosened.

Mike

Firesteel Surplus

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They follow Amazon step by step. Just always a few years behind on most initiatives eBay wants to emulate. 

Not a bad thing for buyers.

---

And to a certain extent I don't think it's a bad thing for the sellers, it keeps sellers accountable to at least a certain extent.. But dang....I wish they would loosen up a bit on the MBG on the sellers and side with us once in a while. I mean when a seller sells something as broken and posts it as parts....couldn't ebay side with the sellers at least in those cases.

It is just bizarre that eBay wants to stab us in the back like that.

I have a couple of high dollar electronics (one $1000 1980s robot and a $400ish old tube radio) and both are being sold as parts and I am really hesitant on posting either one because of eBays absolute refusal to stand behind the seller. But I cannot sell them locally (no market here). I'm not sure what I'll do with them.

Mike

Firesteel Surplus

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One can always ask, "do you feel lucky",   ---- DH

[gemarakop_trading]

And someone wins the lottery it doesn’t make it a good investment.

[jahood1984]

Work your way toward the 50% return deduction as mentioned for anyone who wants to see parts/repair stuff, I don't want to jinx myself but I haven't had a bogus parts/repair return since.  I've had some try but once I make it known in a very friendly manner I do deduct 50% if the return reason isn't valid or I receive an altered or different items , always adding "not that I'm insinuating in anyway you would do that as I'm sure your an upstanding, honest person".  After that they either closed the return or let it time out... Also adding read, not working, the issue, untested etc to the start and end of title, in the first line of description,middle of it and again at the end, preferably in caps.  Seriously , people do not read anything and I still have folks buy something and then ask to cancel bc they didn't read anything and thought they found the deal of a lifetime!  If it's more expensive I'll add a piece of paper with the issue or untested in black marker..

  I buy lots of parts/repair stuff myself, I'll buy DOA laptops or with busted screens because I need a donor frame or something and I've never returned anything that came as described.  I've also bought lots of untested stuff that worked fine and seen YouTubers who do repairs buy entire untested console lots and nearly all would work fine work at times.  Now having said all this, before I could deduct on returns I was abused quit a bit, often seen the switch a roo or they took the part they needed and sent it back. The scammers adapted pretty quick to leaving top rated sellers alone and even more experienced sellers but I feel bad for newer sellers and feel like eBay really doesn't prepare them for the reality of ones "seller protection"...

Also I post here with the same Id and hadn't had issues , I guess someone could get mad about something anytime though.