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So what's the real story?

I just re-read the "Summer Trends" June 27th post by the SVP + General Manager, American Market (link below).  However, what I would really like news and details on is how eBay will turn around the continued decline in sales that many, many members are reporting here on The Community, and a lot of them seem to be newer posters ... with Pay per Click PLS Advanced kicking off last year, the November 2021 Category reshuffling, the more recent Views counter change and other changes made to the venue's programming in the last 6-8 months I have lost confidence in the Search algorithms being able to function properly.

 

Earlier this year on the Traffic report Impressions took an abrupt nose dive ... 80.5% in a very, very short period of time.  Historically I run at least one PLS Standard Campaign per quarter and they normally do well but not so in 2022 ... this year the two I ran under performed which is baffling considering one of the ways the venue makes additional income is through promotion fees ... and in checking Traffic the last few days Impressions are once again dropping.

 

For myself and the categories I sell in I am not buying in to the economy excuse for declining sales ... if that were true then I and others would be making a killing on acquiring low priced inventory to resell ... in fact, the opposite seems to be happening - meaning competition to acquire inventory is stiffer then in the recent past.

 

https://community.ebay.com/t5/Announcements/Summer-Trends/ba-p/33032652

 

Something is seriously amiss within the organization and someone or some group knows what is is ... just wish they would let the rest of us know too ...

 

Regards,

 

Mr. L

 

 

Regards,
Mr. Lincoln - Community Mentor
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So what's the real story?

It's simple. What advantages does eBay offer to buyers over Amazon and Walmart for the standard item? Not many.

 

eBay has accelerated their destruction of quality on the platform through broken search, promoted listings, and not utilizing the numerous great quality sellers on the platform to provide repeat great experiences to buyers. 

 

It's truly depressing. I started on this platform in 2017 with just $800 and grew it to a consistent 7-figure business by 2019. What a great opportunity eBay provided then. Today's eBay is a hollow shell of what it once was. I've watched programs eBay had in the works that I was truly excited for get scrapped. It's so frustrating when I've dedicated numerous hours to giving feedback and voicing my concerns via email, phone, and video calls to eBay staff members. All of that feedback never gets implemented.

 

I didn't know it would've gotten this bad, but I saw signs when eBay began rolling out promoted listings in late 2019. That signaled to me that eBay was raising the white flag and was focusing on the monetization of the shrinking user base, while sacrificing quality on the platform. @jordan_sweetnam knew this was an issue:

 

Source: https://community.ebay.com/t5/Ask-Me-Anything-Jordan-Sweetnam/Promoted-Listings-are-Ruining-Quality-...


‎12-22-2019 01:29 PM

Wrapping up for today so I'll keep this one short, but I agree with the concerns raised.

 

It's something I saw pretty quickly after my return... great sellers (top rated, amazing feedback, great prices) were ranking below sellers with 0 (!) feedback or (even worse) feedback scores of 94%, 96%, etc...

 

I think promoted listings is great tool for sellers when used correctly. Have a new product and want to have it rank up in search quickly? Use PL. But if you are new to the platform and haven't proven that you can deliver the buyer experiences of our best sellers it doesn't make any sense to have those items appear at the top. I certainly *do not* want someone taking $s out of shipping faster or packing better to invest in paying for a promoted listing placement instead. 

 

Conversations on this topic are underway - I can't commit to a specific date or change - but don't be surprised to see us testing some things in the new year and announcing changes by Q2. 

 


 

The current economy does play a role in the decline in sales. eCommerce is not having a good year and there will be many people that hopped on this train in the last few years that will go out of business for a variety of reasons in the next 6-12 months. However, eBay is down far more than Amazon and Walmart. Less buyers want to go to eBay and I don't blame them for the obvious reasons why.

 

 

Broken record. I'll continue saying it. eBay will continue dying a slow death until they get back to focusing on the customer experience.

 

 

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So what's the real story?


@angelno9 wrote:

@mr_lincoln wrote:

However, what I would really like news and details on is how eBay will turn around the continued decline in sales that many, many members are reporting here on The Community


I think that if eBay knew how to turn it around, they would have done it long ago. 

 

But personally, I am operating with far less information about sales levels than eBay is. All I have to go on is the GMV numbers in the quarterly reports. Those numbers say that GMV was down 20% in Q1 2022 which is very concerning.  I'd love to know the Q2 numbers but they won't appear until later this summer. 

 

 


@angelno9   Oddly, in a lot of cases it's eBay's own information that points to issues ... earlier this year I saw Impressions drop by over 80% ... just this week I checked a few times ... once again seeing a drop, slow and consistent.

 

Screenshot (3697).png

Last year I had 6 months IN A ROW  in the middle of they ear that set all new selling highs - May through October.   That's good growth.  This year, not the case and so far May through July aren't even close and only half as much in some cases ...

Regards,
Mr. Lincoln - Community Mentor
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So what's the real story?


@chapeau-noir wrote:

I'm still chugging along - if I list, I sell - but I sell modestly priced pre-owned clothing, which is something pretty much anyone needs.  I can say this - eBay's intense focus on their verticals is allowing other clothing websites to pull business right out from under eBay, so they're just letting the massive secondary marketplace for sustainable fashion just dribble away.


I think a lot of that is also being eaten away by the increase in B&M used clothing stores. I can think of at least eight different used clothing shops/consignment shops within walking distance of where I live, and that's not even counting the general thrifts.

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So what's the real story?


@chapeau-noir wrote:

 

 

Also some of us cannot fill a van for $200, so have to factor in inventory acquisition, and that's getting tight around here - I've recently shifted my focus yet again.


I'll admit it isn't easy for me. I would be doing so much better at ebay if I actually had two legs. I could be first in line at the Goodwill outlet and still have zero chance of getting anything great sitting on top of a bin. Packing, shipping and storing anything that isn't tiny is quite a chore as well. But it is better than being a Wal-Mart greeter or doing phone support which are probably my only other employment options as a 1 legged 45 year old man without a degree with a work history full of things I can't do now.

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So what's the real story?


@yuzuha wrote:

@chapeau-noir wrote:

I'm still chugging along - if I list, I sell - but I sell modestly priced pre-owned clothing, which is something pretty much anyone needs.  I can say this - eBay's intense focus on their verticals is allowing other clothing websites to pull business right out from under eBay, so they're just letting the massive secondary marketplace for sustainable fashion just dribble away.


I think a lot of that is also being eaten away by the increase in B&M used clothing stores. I can think of at least eight different used clothing shops/consignment shops within walking distance of where I live, and that's not even counting the general thrifts.


Yes, plus a lot of people decided to sell their own items on places like Poshmark, DePop and the like during the pandemic - it was great for lockdown - I don't get a lot of consignments anymore, for instance. But accelerating shipping prices aren't helping - living in the extreme upper left of the lower 48 *everything* is expensive shipping - save for California, most of my stuff goes out east or to the south due to simple population distribution.

 

So yeah, multiple factors in this.  OTOH, I'm really happy to see sustainable fashion gaining ground with more shops and sellers offering it, and more people realising that it's a good idea for their own closets.  Now, if we can just get past the Fast Fashion nightmare which is clogging up the clothing supply chain like the proverbial pig in the python, it would get better for everyone.  That's gonna take a while.


“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Wherever law ends, tyranny begins" -John Locke
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So what's the real story?


@yuzuha wrote:

@chapeau-noir wrote:

I'm still chugging along - if I list, I sell - but I sell modestly priced pre-owned clothing, which is something pretty much anyone needs.  I can say this - eBay's intense focus on their verticals is allowing other clothing websites to pull business right out from under eBay, so they're just letting the massive secondary marketplace for sustainable fashion just dribble away.


I think a lot of that is also being eaten away by the increase in B&M used clothing stores. I can think of at least eight different used clothing shops/consignment shops within walking distance of where I live, and that's not even counting the general thrifts.


@yuzuha  We have a local one that makes a killing ... while small, the parking lot is packed every day its open ... I think the other benefit it enjoys is it a nice place for mom's to meet and interact ...

Regards,
Mr. Lincoln - Community Mentor
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So what's the real story?


@chapeau-noir wrote:

@yuzuha wrote:

@chapeau-noir wrote:

I'm still chugging along - if I list, I sell - but I sell modestly priced pre-owned clothing, which is something pretty much anyone needs.  I can say this - eBay's intense focus on their verticals is allowing other clothing websites to pull business right out from under eBay, so they're just letting the massive secondary marketplace for sustainable fashion just dribble away.


I think a lot of that is also being eaten away by the increase in B&M used clothing stores. I can think of at least eight different used clothing shops/consignment shops within walking distance of where I live, and that's not even counting the general thrifts.


Yes, plus a lot of people decided to sell their own items on places like Poshmark, DePop and the like during the pandemic - it was great for lockdown - I don't get a lot of consignments anymore, for instance. But accelerating shipping prices aren't helping - living in the extreme upper left of the lower 48 *everything* is expensive shipping - save for California, most of my stuff goes out east or to the south due to simple population distribution.

 

So yeah, multiple factors in this.  OTOH, I'm really happy to see sustainable fashion gaining ground with more shops and sellers offering it, and more people realising that it's a good idea for their own closets.  Now, if we can just get past the Fast Fashion nightmare which is clogging up the clothing supply chain like the proverbial pig in the python, it would get better for everyone.  That's gonna take a while.


@chapeau-noir   You touched on an extremely good point with regard to shipping and specifically between the US & Canada ... I don't ship to Canada and that's mainly because of shipping costs.  However, I get messaged regularly asking if I will ... so I have occasionally turned Canada on for items, let the Buyer know I will only ship Priority Mail due to proximity and traceability ... the comparison in pricing is horrible ... this past week a Buyer 7 hours away from me by car would have to pay about $ 50 for the item whereas a US customer within a 7 hour drive would be paying about $ 10 ...the item in questions sold Auction style for $ 34 ... well, $ 44 compared to $ 84 is an awfully big difference.

We live 6 hours from the Canadian Boarder (Niagra Falls) ... to me its a crime that the two countries can't have a more economical cross boarder shipping option.

Regards,
Mr. Lincoln - Community Mentor
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So what's the real story?

@onefootflipper 

 

I truly am sorry about your current situation.  My DD has had a prosthetic since she was a child.  I know first hand what the limitations are and are not - many of us who sell on here have our own issues to deal with - due to retinal hemorrhaging a few years back and monthly injections into my left eye for 14+ months, I am pretty much blind on the left with no peripheral at all in the left eye.  Driving is difficult and at night, nearly impossible if I do not know the roads.

 

However, I choose to focus on what blessings I do have - nearly did not make it thru covid in Jan 2021.  Had long covid thru June/July of that year with some residual still.  But I am still here - you are still here.  Is like perfect?  Nope.  But God gives us what we need, not what we want.

 

Wish you all the best - sincerely.  When you go from selling $4k-$5k a month to about nothing - well, it stings and it is stressful and I feel like I have tried everything.  And YET, I sell $400-$600 a day on Amazon right now - often more.  So I KNOW people are spending money for the items I sell.  

 

Have no idea what the hey is happening on this site.  For us, it may be time to jsu truly focus our energies elsewhere and be grateful for the ride that went this far.  All the best!


....... "The Ranger isn't gonna like it Yogi"......... Boo-Boo knew what he was talking about!


Posting ID Only.......
Yes, I have no Bananas, only Flamethrowers.......
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So what's the real story?

Recessions usually last only 12 months. So, if you plan accordingly by doing such things as refraining from excess new inventory buying at least for now so you are not really overstocked and you ride it out until you can restock big time especially around Christmas then you may be just fine.

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@mr_lincoln  Shipping to Canada used to be so cheap, too.  I live close enough to Canada that I can ride my bike up there in a day (about 90 miles) and used to race cross-border all the time.  People are back and forth all the time between here and Canada...but the shipping!  I only ship cheap 'first class international' and it's still really high these days.  I no longer ship internationally on this site (stopped when packages started disappearing during the worst of the pandemic) but I do on others.

 

ETA:  I keep thinking I'll start up international again here, but I don't really sell anything these days that is compelling for international buyers.


“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Wherever law ends, tyranny begins" -John Locke
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So what's the real story?

I too have noticed a huge falloff in sales over the last 6 months. I sell across many categories and stay very diversified and have had very consistent sales for years. The problems at what right now have next to nothing to do with the economy. Ask if the suctions that I source from are selling at record prices, often more than retail so sourcing is impossible! People are spending money like crazy now.... Just not at eBay.  

    The relentless changes and programming issues are a direct cause for the problems at eBay. The search results are so bad that they drive customer dissatisfaction. You can't buy what's you can't see. eBay had chosen to show unrelated promoted listings instead of organics genuine search results that matter. eBay is undermining it's own platform for the quick PL fee.  Sellers can not succeed if eBay is working against them. Buyers cannot buy if they can't find the amazing items that are actually on eBay. 

  Too often eBay approaches everything from a statistical or mechanical or data driven mindset. Sales are emotional and fun and driven by experience. The search experience on eBay is one of the worst on the internet. The fix is easy..... Show accurate organic results from good sellers that provide the best experience. That will improve the selling and buying experience for all. Right now promoted listings encourage sellers to offer less customer service and just pay for placement instead.   And it seems like that does not even work now considering all the posts about placement and sales not being right. "Keep it simple stupid" is the best advice anyone could listen too but eBay continually over complicated the simplest of tasks to the point that they won't work...... Unified listing tool-case in point!   

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So what's the real story?

@siamjane8   Thank you for that ... yep, can't get good low cost inventory from other sources ... and just did another check on Impressions for this week ... I added new inventory this week yet they still continue to drop.  Its pretty clear its the venue.

 

                                        Screenshot (3697).png

Regards,
Mr. Lincoln - Community Mentor
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So what's the real story?

Mr L if you keep watching you will see a cycle:

On and then off on your sales:

It seems eBay has set up intentional, or some change unknowingly to cause cycles  (sellers into say "phase"); while dropping others from the "phase".

This of course may be incorrect: but seems to be what folks are reporting.

 

 

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So what's the real story?


@donsdetour wrote:

Mr L if you keep watching you will see a cycle:

On and then off on your sales:

It seems eBay has set up intentional, or some change unknowingly to cause cycles  (sellers into say "phase"); while dropping others from the "phase".

This of course may be incorrect: but seems to be what folks are reporting.

 

 


@donsdetour   Some other members have posted (in basic terms) the concept that eBay drops sales so sellers panic then scramble to try different promotions or drop their prices ... that idea fits with the agenda to drive prices down or increase the venue's cash flow with Ad fees, promotion fees, etc.

Prior to this year, for about one week after I ran a 30 day PLS (Standard) Campaign sales would almost flat line before rebounding.  I run about one per quarter and prior to this year had very good success.  I ran 2 this year so far and sales were bad AND the drop afterwards never really seemed to recover.  The thought here is instead of 30 day Campaigns they want Continuous which is a setting on the Promoted Listings flow ... meaning they want extra fees ALL the time for EVERYTHING.

Here's another thought ... we know there are Search algorithms for finding things ... so how about the idea of Seller Algorithms that monitor how Sellers list (frequency), promote their items, etc.  So they tweak those algorithms and drop sales to "encourage" Sellers to panic and do what I mentioned above.

What you mentioned about "phasing" sales is of course another possibility.

At the end of the day the net-net result is that many are reporting abnormal - sudden drops in sales ... these would be outside normal ebbs and flows of sales.

Regards,
Mr. Lincoln - Community Mentor
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So what's the real story?


@mr_lincoln wrote:

@donsdetour wrote:

Mr L if you keep watching you will see a cycle:

On and then off on your sales:

It seems eBay has set up intentional, or some change unknowingly to cause cycles  (sellers into say "phase"); while dropping others from the "phase".

This of course may be incorrect: but seems to be what folks are reporting.

 

 


@donsdetour   Some other members have posted (in basic terms) the concept that eBay drops sales so sellers panic then scramble to try different promotions or drop their prices ... that idea fits with the agenda to drive prices down or increase the venue's cash flow with Ad fees, promotion fees, etc.

Prior to this year, for about one week after I ran a 30 day PLS (Standard) Campaign sales would almost flat line before rebounding.  I run about one per quarter and prior to this year had very good success.  I ran 2 this year so far and sales were bad AND the drop afterwards never really seemed to recover.  The thought here is instead of 30 day Campaigns they want Continuous which is a setting on the Promoted Listings flow ... meaning they want extra fees ALL the time for EVERYTHING.

Here's another thought ... we know there are Search algorithms for finding things ... so how about the idea of Seller Algorithms that monitor how Sellers list (frequency), promote their items, etc.  So they tweak those algorithms and drop sales to "encourage" Sellers to panic and do what I mentioned above.

What you mentioned about "phasing" sales is of course another possibility.

At the end of the day the net-net result is that many are reporting abnormal - sudden drops in sales ... these would be outside normal ebbs and flows of sales.


One thing worse I belive may be happening (why I put it unintentional option) is a memeory sytem (most likly a specific server may be having problems: This would acount for some of the craxzy glitches that we see as well.

 

Truth is I do not problems are going on. Sells for a lot are off: and it is not just the economy.

(What till the economy really hits as a problem, and I suspect it will)....

 Glitched keep a going on, as one can read about on the boards.

The no views is a symptom no mater what may be said.

 

In other words if the buyers can not find your item how they going to buy it.

This seem to be the results of the mess: and of course if they can not find what they want, they go elsewhere.

 

That part about buyer is the end result of what is going on.

Not sure eBay can do anything about it.

 

Having searched for item for sale: I see that as a problem for some buyer for sure.

 

It all makes one wounder....

 

 

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