So what's the deal with support?

[twitchsemporium]

I've been having this issue for a long time on ebay but it's only gotten worse. I call ebay to get an issue resolved and I get abused, ignored, lied to, blown off for 20 to 30 minutes between responses, and if I say a anything about it they tell me i'm being hostile and they're gonna end my call. They claim you're cursing when you are not. I have yet to see a single issue be resolved. I've been told multiple times that they were going to file reports against their co-workers over this for disciplinary action and given 'reference codes' that the next agent you speak to always says don't exist, and they constantly claim my issue is being forwarded to their 'advanced team' and someone will resolve  my issue or respond in 48 hours and then nobody ever does. Every time I contact ebay I have to tell them the entire issue again from start to finish and they give me the run around some more or verbally abuse me.  

Anybody else getting this from ebay? It's been over a year, nothing has changed, ebay doesn't seem to care and they DEFINITELY haven't done anything to fix it or get better quality support staff. 

[bonjourami]

"Keep your snide remarks to yourself!"

Wasnt meant that way,Just didnt see the sales that would incur 'massive fees'.

[evelyb30]

As others have said, we need to see the auctions in question.  Screen shots would help.  if you look under jewelery boards you'll find one with a different icon than the rest (jewelry and Gemstones Board Group - it's the remnants of one of the old jewelry boards eBay killed about a decade ago).  Post images of the auctions they keep yanking there.  A lot of the sellers who use that board have been on eBay almost since the beginning, I only go back to 2004, and know their jools.  And eBay.  

EBay CS is manned by script kiddies.  If your problem isn't on the script, all I can say is Good Luck.

[ckimodog]

@twitchsemporium 

This is what you do.  Reach out on social media via FB:

https://www.facebook.com/eBayForBusiness/ 

First off, these are US customer service agents who are actually employed by ebay.  The one's Ebay supplies us with are outsourced contract labor, located overseas.  They have no knowledge of selling on Ebay.  They read from scripts and as you pointed out, give out false or incorrect info to move you along.  They don't care about your problems because it's not their problem.  

The facebook for business link is the way to go.  There have been many positive posts here on the forum with their ability to be helpful.  If you don't like my suggestion, please don't come back here and blast me.  I'm just trying to help and give you another avenue to perhaps solve your issues.

Good luck and hope it works for you. 

[twitchsemporium]

I'm a Republican. I've been banned on facebook for over two years. I'm already aware of this also. 

[twitchsemporium]

I can't show them to you after ebay removes them. They are gone. here's a  photo. Ebay says i'm selling dope

[twitchsemporium]

i'm paying out 13% plus shipping plus promotional fees. I sell knives and gemstones worth well over 1k. I pay out nearly 18% to  ebay on each transaction. That is highway robbery when support calls me a *** to my face. 

[bonjourami]

"That is highway robbery when support calls me a *** to my face. "

yikes, you cant be serious? The thirteen percent sounds about right..you dont have to use Promotional listings.

[ckimodog]

@twitchsemporium 

Those look like Opals, ethiopian.  Very nice.  Could you just list them separately and then add the amount you're selling in the title and description, perhaps with a different background? 

[dentalsales4u]

Just a little info from my troubles in the past that might help you.

When you have a listing taken down, NEVER have eBay re-instate it for you.

I had a problem with my handheld x-rays where eBay kept removing them. I would call, eBay would apologize and re-instate the listings for me, but a few days to a week later, they would be taken down again.

I was then informed that once a listing is removed, it will remain on the bots radar and will continue to be removed.

I did whole new listings instead of eBay re-instating the bad ones. They stopped removing my listings after that. 

I hope this helps because I know how frustrating it can be.

Good luck to you

[twitchsemporium]

I am. I  would never be so aggressive if I hadn't  had issues. I've been selling here for years. I used to get decent support sometimes. 

[twitchsemporium]

I've tried listing them lots of ways, even the several new ways, wordings and categories recommended by ebay, but regardless of how I relist they take them down and say the same thing. That's why it feels so much like harassment. They've abandoned us to the bots like yahooo did with their customer service way back when they had it

[twitchsemporium]

I haddd 33k in active listings before this bot stuff started, I have less than 5k in listings now because of lack of customer support

[lakefor94]

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@twitchsemporium wrote:

I can't show them to you after ebay removes them. They are gone. here's a  photo. Ebay says i'm selling dope.

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 Then you would have to start from scratch and do a draft. Screenshots can be obtained from a Preview of the listing. 

On another note, I used Twitter direct messaging in the past with success.

Since you don't have a listing, contacting them would be fruitless at this time.

Better working through the forums here 1st. @evelyb30  suggested a good route in a previous post.

[twitchsemporium]

Thank you! that's what they're doing! and they ban me soometimes and they add up! some other times they don't! and i have 100% positive interactions for 3 whole years now!! very helpful!!

[m60driver]

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@twitchsemporium wrote:

I'm a Republican. I've been banned on facebook for over two years. I'm already aware of this also. 

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What the heck did you do to get banned?  I have Republican friends who are on Facebook, some of whom have drank the Kool Aid and became Maga Maniacs, which has cause them to lose many friends, but who have not been banned form Facebook.