So tired of having to double check everything and then have ebay do it wrong anyway

[myjunqueyourtreasure]

Just went to mail a parcel. Listing was set up to be $4.95 FCP for 1 and $3.00 for each additional (because more than 1 ups the weight to have to go PM). Buyer bought 2 so shipping should have been $7.95 ($4.95 +$3), but instead the buyer was only charged for the first one.

Went back and checked the listing and yep, was set up to charge an additional $3 shipping for the 2nd one.

[myjunqueyourtreasure]

Wonder if ebay will honor my listing terms and give me a credit for the $3 shipping the buyer didn't have to pay?

[ersatz_sobriquet]

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@myjunqueyourtreasure wrote:
Wonder if ebay will honor my listing terms and give me a credit for the $3 shipping the buyer didn't have to pay?

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Do you believe in unicorns? 😄

[Anonymous]

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@myjunqueyourtreasure wrote:

Just went to mail a parcel. Listing was set up to be $4.95 FCP for 1 and $3.00 for each additional (because more than 1 ups the weight to have to go PM). Buyer bought 2 so shipping should have been $7.95 ($4.95 +$3), but instead the buyer was only charged for the first one.

Went back and checked the listing and yep, was set up to charge an additional $3 shipping for the 2nd one.

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brian@ebay, why did the checkout flow ignore this seller's shipping charges on multiple items?

[myjunqueyourtreasure]

Good question. And I can prove how I had it set up easily enough. All they have to do is go to sell similar and they'll see what the shipping was set at.

All I can do is TG it was a FCP item and not some hefty thing that required a FRP box.

[brian@ebay]

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@myjunqueyourtreasure wrote:

Just went to mail a parcel. Listing was set up to be $4.95 FCP for 1 and $3.00 for each additional (because more than 1 ups the weight to have to go PM). Buyer bought 2 so shipping should have been $7.95 ($4.95 +$3), but instead the buyer was only charged for the first one.

Went back and checked the listing and yep, was set up to charge an additional $3 shipping for the 2nd one.

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Hi @myjunqueyourtreasure! I'm not sure why the additional shipping cost wasn't applied, though it looks like it should have. I've gone ahead and reported this to our techs for review. In regard to a credit, I'd recommend contacting customer service to see what options may be available.

[Anonymous]

@myjunqueyourtreasure

Did you call and did they give you a credit?

[escuintla]

I am with you on this one.

I listed some heavy items, which I knew wouldn't sell that quick. Well, not long ago I checker their status, some pictures went to Mars or Jupiter. 

[myjunqueyourtreasure]

No, I haven't yet. Not sure I want the headache of explaining it

[myjunqueyourtreasure]

Okay, so I called. They don't do credits for "shipping" issues. Even after I explained nicely this wasn't a "shipping" issue per se it was an ebay caused undercharge to the buyer.

[Anonymous]

brian@ebay

Please follow up on this. The CS rep did not issue a credit and it appears they didn't offer any other options to resolve this or the OP probably would have told us.

[ozarkjoe]

I've noticed listings of mine which state expedited shipping when I had no intention of having that there.   Maybe it was an accident on my part or a software glitch.  Has anyone else noticed this?

[myjunqueyourtreasure]

In the CSR's defence he was as befuddled by it as I was. I happened to get a US based one so that was good. He did say he was opening a technical ticket and I told him to mention also the "glitch" that causes adding a quantity to a listing with 1 brings up the 'each additional' box which always defaults to zero.

[brian@ebay]

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@myjunqueyourtreasure wrote:
In the CSR's defence he was as befuddled by it as I was. I happened to get a US based one so that was good. He did say he was opening a technical ticket and I told him to mention also the "glitch" that causes adding a quantity to a listing with 1 brings up the 'each additional' box which always defaults to zero.

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Hi @myjunqueyourtreasure, you should see an invoice credit on your account now. Thanks for reporting this!

[myjunqueyourtreasure]

brian@ebay

Thank you = )