@couldabeenworse wrote:No...FAQ's are not binding at all. Only the actual policy is binding and ebay only requires it's member to read and follow the actual policies. No one is required to even read the FAQ's.
Ummmm... so we should take the newly worded Seller Protection Policy literally when it requires tracking that shows "the buyer's address", but ignore the FAQ that says "We have not changed how an "item not received" claim will be handled with valid tracking uploaded that proves delivery.".
Which side are you on, anyway????
When did this become about taking sides???? And what are the sides??? Either way some of us are not here for that and don't play the taking sides game....I know I don't.
@fern*wood wrote:I asked on the update board for a simple explanation of what "address" referred to in the new policy, since it used to read city/state/zip, but I never saw an answer.
Frankly, I doubt we will know the true answer to any of our questions until sellers start reporting how their cases are being decided. The visible policy details are rarely concise, and the FAQ's that are supposed to help explain the policy are a moving target and tend to further muddle things up.
Probably the most concise appraisal of the situation to be had.
However, on the bright side, just think of the hours of entertainment it has given us lesser beings with little to do while hiding from the heat! 
"Never attribute to malice what can be adequately explained by stupidity" ....
.... But, never ignore the possibility!
@gracieallen01 wrote:
@fern*wood wrote:I asked on the update board for a simple explanation of what "address" referred to in the new policy, since it used to read city/state/zip, but I never saw an answer.
Frankly, I doubt we will know the true answer to any of our questions until sellers start reporting how their cases are being decided. The visible policy details are rarely concise, and the FAQ's that are supposed to help explain the policy are a moving target and tend to further muddle things up.
Probably the most concise appraisal of the situation to be had.
However, on the bright side, just think of the hours of entertainment it has given us lesser beings with little to do while hiding from the heat!
The zip codes already relect the city and state and this too has not changed...they still reflect the city and state. Agan none of it has changed....except for then the tracking is uploaded for coverage...and it doesn't matter if you print a label with tracking or if you handwrite a label and add tracking at the post office.
Again...sellers had/have to do really nothing different at all....and ebay did not ask for sellers to add anything to the labels.
