You know I actually love Ebay but the one thing that I really hate about Ebay is the total disregard for sellers outside of customer services "scripted" canned responses. For instance. FRAUD. COUNTERFEIT COINS. ETC. Some fraudsters lately have been making and selling some really good looking fake ancient coins. Usually I can spot fakes pretty quick but some times a fake or two slips through the cracks and would be sent off to a professional grading service for grading only to be returned MONTHS LATER and outside the return window, as a NOT GENUINE. FAKE. PHONY. So sometimes by then the fraudster seller has already been banned yet I cannot get my money back from the fake seller or Ebay due to their rock solid "buyer and seller guarantees". Also, Ebay customer service has denied my refunds in some cases due to not having a tracking number for proof that I returned (an illegal counterfeit coin btw through the mail?) the fake coin because I sent it in a STAMPED envelope because the banned seller never sent a pre paid label and the return address is in Bulgaria or some other European country which costs over 20$ more out of my pocket.
So, as an on and off seller since early 2000 and a full time BUYER, I get the "oh well sorry your money's been stolen and because of a technicality we here at Ebay are just going to write you off and ghost you frm now on in regards to this return (even tho the fake seller has been banned and the coins have been shown to be fakes) and your hundreds (thousands really) of 100% feedback and awesome replies from hundreds of different SATISFIED buyers over the last 10 to 15 years on this account, we're just going to let a known thief keep your hard earned money because we can't seem to deviate frm script in any case whatsoever.
I mean, how about some love for long term sellers when they are basically a victim of theft and fraud, maybe have a exemption for such cases outside the stated time frame, especially when theft/fraud has been perpetrated and the seller seeking a refund has shown that they've had many years of excellent behavior and selling patterns?
NOPE! JUST A CANNED RESPONSE THAT SHUCKS YOU'RE JUST PLUM OUT OF LUCK THAT WE EBAY A MULTI BILLION DOLLAR CORPORATION CAN'T HELP YOU EVEN THO YOU'VE PAID IN TO EBAY MUCH IN FEES AND LOYALTY. SORRY! BUH BYE..... And no more responses or avenues for a rebuttal or an appeal. So then im forced to go to my bank for a chargeback which I absolutely hate doing because I shouldn't have to resort to that!
EBAY PLEASE START SEEING YOUR NON CORP, NON GIANT CHINESE COMPANY, NON BRAND NAME, SMALL TO MID LONG TERM INDIVIDUAL TYPE SELLER TO LET THEM KNOW, LET US KNOW AND FEEL LIKE WE EXIST AS PART OF EBAY AND THAT WE'RE NOT JUST SOME PASSING GRIFTER OR NON PARTICIPANT BUT THAT WE ACTUALLY MATTER. Honestly I agree that non selling buyers get to just press "not as described" and 99% of the time the seller gets shafted without even a pat on the head from Ebay CS rep 23,000 miles away and out of touch with the dedicated and loyal individual ebay sellers ! I mean at least treat each problem on a case by case individual basis and not just another canned rules and regulations oh well sorry sucks for you dead end.
Other than that I really do love Ebay but I feel it has been slowly losing what made it so wonderful and that's the INDIVIDUAL seller selling random hard to find, unique, maybe popular items. There will always be an "Amazon" but Amazon isn't unique, its just another Corp market. Ebay at one time had a vibe and somewhat of a community soul which I still kinda feel but like I said...
SEE US INDIVIDUAL SELLERS AS THE FOUNDATION NOT THE ALTERNATIVE
