First time selling through the sneaker authenticity guarantee program and trusted the T&Cs to protect the seller because we all know there is so much risk when selling sneakers. Item was sent and authenticated to the 3rd party and sent to the buyer. Buyer received it and disputed the item through the financial institution claiming it was not authentic. Buyer sent a mysterious package to my house and I assume they wanted to send something to show proof of a return but did not report the return to eBay.
Of course, the financial institution sided with the buyer. I filed an appeal since I thought under the sneaker guarantee program my shoes were 100% authentic. The appeal was denied and now i'm out $600+. What are my options here? How can I escalate this again? Customer Service rep would not escalate further for me even though I did everything correctly selling through their Sneaker program. Never again am I selling sneakers through eBay and will now go through StockX since I know i'm better protected.
