Should buyers be able to revise feedback for quick tempered decisions?

[paraquip]

I sell quite a few items on ebay.....over the last year particularly buyers have been quick to pound the feedback with nasty comments and neutral and negative feedback,.

Being a seller for over 20 years now.....I have exhausted my 5 feedback revisions for every 1000 feedbacks.  Considering that between 1 in 6 and 1 in 8 buyers leave feedback that would mean I can only ask for a revision between every 6000-8000 completed sales.

After contacting buyers that complain and having their issues resolved....they often want to revise their feedback but have no way to do it.

I am a Top Rated seller.....that does everything I can for my customers.....honestly I would like ebay to consider a more "merit based" selling system that punishes the sellers less and makes the overall marketplace a more equitable place for both the buyer and the seller.

HK

[nobody*s_perfect]

I agree, the system for revising feedback needs improvement. In the meantime, buyers who have changed their mind, or who have left a bad rating accidentally, can be encouraged to leave a followup comment.

[donsdetour]

Much as you sell:

29,636 Feedback received

Revised Feedback: 29

6 neutrals and 4 neg in twelve mounts : is nothing I would be concerned about.....

The revisions get my attention faster than anything else. Just saying.

I do agree with the other posters response to you. More could be done with all of this...

[toysaver]

My solution is both seller and buyer feedback should automatically be positive and only allowed to change to negative based on a perscribed set of conditions.

[nobody*s_perfect]

"6 neutrals and 4 neg in twelve mounts : is nothing I would be concerned about...."

Well, plus the 5 that he used up his revisions on.  Some buyers are turned off by a rating of 99.5%, though of course in this case a quick reading of the comments will show that the problem often lies with the buyers rather than the seller.

[soh.maryl]

If a buyer wants to revise his negative FB left for you, are you not able to send him a Feedback Revision Request Form?  

[bigdeals.etc]

Sure why not. Ebay already lets buyers change their minds without recourse anyway. Might as well let them do this too that actually helps out sellers for a change.

[wpt05 · Accepted solution]

@paraquip 

If you contact eBay customer service, they will remove this one "Thank you im satisfied".  I would report this buyer too.  Looks like they did this twice: once negative and the other neutral.  

Report an issue with a buyer | eBay

Report a buyer (ebay.com)

Feedback misuse policy | eBay

[paraquip]

I contacted ebay and they said nope!

[luckythewinner]

---

@soh.maryl wrote:

If a buyer wants to revise his negative FB left for you, are you not able to send him a Feedback Revision Request Form?  

---

From the initial post:

"I have exhausted my 5 feedback revisions for every 1000 feedbacks."

[bigdeals.etc]

I always thought the amount of allowed feedback revisions was based off of sales volume, not feedback received volume. Who knew?

[nobody*s_perfect]

---

@soh.maryl wrote:

If a buyer wants to revise his negative FB left for you, are you not able to send him a Feedback Revision Request Form?  

---

As noted in the original post, sellers are limited in the number of requests that they can send. A seller with a disproportionate number of impatient or careless buyers is at a disadvantage.

[wpt05]

@paraquip 

Try again.  It clearly violates policy.  I, as well as a number of others, have had them removed.  It was probably a misinformed rep.  Find one that knows what they are doing.  

[paraquip]

I have always believed that as a seller I should have 100% positive feedback.  Call me silly but in ecommerce world the customer is always right.

3 of the 4 negative feedbacks I have had........ 2 the buyers apoligezed and wanted to revise, the third a false positive.     #4 was a seller that received an item and claimed that he didnt.....in cleaning out my inbox I deleted his correspondence and am stick with that one.

Neutrals pretty much running the same way......happy buyers leaving neautral feedback.

It's a tough spot to be in because once neg feedback starts to creep in there tends to be a piling on.......I actually made it to 25000 feedback at 100% and now this.

HK

[donsdetour]

Just adding that feedback is "Leaving conflicting feedback and comments is not allowed"

On this page:

https://www.ebay.com/help/policies/feedback-policies/feedback-misuse-policy?id=5030