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Should I accept this return request?

https://www.ebay.com/itm/224798803687

 

Seller asking for return stating that listing claimed 256gb.

Title and Description clearly state 128gb.

 

However, having chosen "Sell one like this", the "item specifics" still has 256gb from the post I cloned.

 

I typically don't allow returns, should I accept?

 

 

Message 1 of 7
latest reply
6 REPLIES 6

Re: Should I accept this return request?

You really don't have a choice.  Plus you did have erroneous info in the listing.

Message 2 of 7
latest reply

Re: Should I accept this return request?

Accept it now before eBay steps in and refunds the buyer and maybe lets them keep the item. In this case, there is no such thing as "no returns".

Message 3 of 7
latest reply

Re: Should I accept this return request?

Yes, the error means that you should accept the return. Your buyer will receive a return shipping label and you'll need to refund in full only after the phone gets back to you . Relist the phone properly for your next buyer. Good luck.

Message 4 of 7
latest reply

Re: Should I accept this return request?

Job one is to do what you must do to get your phone back.   Anything short of issuing the return label immediately will risk the loss of the phone and the money.   No returns only applies to remorse returns.  If you made an error, I'm sure it was a not as described return, which is covered by the ebay money back guarantee.

Message 5 of 7
latest reply

Re: Should I accept this return request?

Problem with cloning listing is what you have.

Do the return.

 

from the link you posted above is this:

Cell Phones & Accessories
>
Cell Phones & Smartphones
>
See more Google Pixel 6 - 256GB - Sorta Seafoam (Unlock...

 

Message 6 of 7
latest reply

Re: Should I accept this return request?

The link you shared clearly shows 256gb in the title.  Clearly an error on your part and you need to ask whether you should accept the return request?  Maybe you need to ask yourself whether selling on Ebay is for you.

 

 

Message 7 of 7
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