Shipping Through Stamps.com not updating tracking

[cleg_kyl]

Hi guys! We’ve always printed our labels through Stamps.com and the orders would be marked as shipped with the tracking number provided on Ebay as soon as I printed the label. This past week Ebay will not upload the tracking numbers to the shipped orders. I just called Stamps.com and they said they’ve had numerous reports of this and it’s a problem with Ebay. Any advice? I’ve reconnected my store to stamps multiple times and still doesn’t work. Ebay will load the orders onto stamps.com but I have to manually add the tracking numbers and mark them as shipped!! Help!!! This can’t happen right before the holidays lol!!! 

[wastingtime101]

It's been going on since last week. There's an active discussion here.

[billandcharleysmom]

Same problem here. I updated Stamps and deleted and reinstalled eBay. Also, happening with other stores. 

[duffy4444]

   This also happened to me this week, but today it IS working again on eBay for my sales, and on Amazon (which was never down). Tracking was posted back, as well as my automatic feedback to my buyers.

Cheers, Duffy

[thewhimsicalwildflower]

I just tried stamps.com for first time bout 1 month ago. I woke to a negative- & no receipt of person getting their shipment- 

She never once even asked me if i shipped or said it wasn't there... so i go to look--- NO tracking uploaded. 

So I look on stamps and it shows a number- 

I have posted that on the email... asking WHY i didnt ship or to add shipping.

Then I go to track it, NO status available! call USPS... no status available....

I call stamps.com 45 minutes with one guy, get disconnected... call back get a lady- (he did not enter 1 note about me calling!) She sends printout... i have printed it. 

Numbers are still all weird- different from regular tracking. short 2 numbers- all reg have 22, these all have 20.

they all begin 000402025... then rest of numbers are different. 

I cant add the 2 numbers usps has... all begin with 94- however- are 055 being 94055- completely different!

so I now have no proof other than receipt i printed and says i purchased label and date.... tracking gives no information, i have the negative . I fought so so hard for a year to get my reviews good! A year ago June a man in spanish gave me a negative - i couldn't even read it!

cant even defend myself and i had had a neutral... something busted and was also never given chance to redeem myself....

Does any one have ANY suggestions????

i'm a small one person business!

Lauren

[dhbookds]

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@wastingtime101 wrote:

It's been going on since last week. There's an active discussion here.

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101........that link goes to a 2021 discussion, no recent reports........is there a newer one?

[wastingtime101]

It's a zombie thread @dhbookds.

[wastingtime101]

Hey @thewhimsicalwildflower. It's generally better to start a new thread because your issue is easily lost in an old discussion that most people won't click on.

There are occasionally issues with the eBay API synching the tracking info with third party shipping platforms so it's good to check your awaiting shipment section of eBay to make sure all the tracking info populated correctly.

As for your current situation, if you want to send me a PM (click on my username then the send message link on my community profile page) I'll try to help you figure out what you're describing with tracking. I can't suggest posting the info here since it's against this board's rules to publicly post tracking info.

But having said that, once a ruling is made it's not likely to win an appeal since tracking was never provided through eBay.

[kh-vince]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.