eBay

bunkiesonlinedeals · ‎07-15-2019

Does anyone know what the percentages for Service Metrics are?

For example

Low- 0-.50%

Average .51- .99

High 1.00-???

Very High ???-???

I have recently received a very high rating on one category and have no idea what percentage I need to get it into the high category.

Question 2. Do different categories have different percentages(i.e clothing has a high rate of return)

Thanks for your help

orangehound · ‎07-15-2019

@bunkiesonlinedeals wrote:
Does anyone know what the percentages for Service Metrics are?
Question 2. Do different categories have different percentages(i.e clothing has a high rate of return)

Thanks for your help

It varies from time to time, and between categories ... there is no fixed number.

I have recently received a very high rating on one category and have no idea what percentage I need to get it into the high category.

Because you are a fairly small seller, service metrics are not something you should need to worry about ... you have to get 10 SNAD claims before a very high rating would impact you.

goodluckselling · ‎07-16-2019

There is no set percentage. The rating is based on you and the others that are in your peer group. Your peer group can change frequently based on similar items for sale from different sellers.

I know it is confusing and a bit unstated but that is how it works.

Good Luck Selling!

uniwarehousewares · ‎07-16-2019

your answer is informative for me, but i do not understand one thing, i got same kind of notification and when i download the excel file and found returns also include those kind of returns which were remorse, customer send different message for returning the product but selected different reason when actually returned the item, these kind of returns were also taken against my seller metrics.

some buyers open return and do not return within time frame, these kind of returns were also part of excel sheet, so my question is, being a seller i have no control on this kind of things, then why these kind of returns are taken against seller metrics?

what is solution for this?your reply will be helpful for me to cope this situation.

goodluckselling · ‎07-16-2019

@uniwarehousewares wrote:
your answer is informative for me, but i do not understand one thing, i got same kind of notification and when i download the excel file and found returns also include those kind of returns which were remorse, customer send different message for returning the product but selected different reason when actually returned the item, these kind of returns were also taken against my seller metrics.
some buyers open return and do not return within time frame, these kind of returns were also part of excel sheet, so my question is, being a seller i have no control on this kind of things, then why these kind of returns are taken against seller metrics?
what is solution for this?your reply will be helpful for me to cope this situation.

eBay staff has said in the past that the service metrics have a buffer areas formulated into the rating for events like you explained.

Also since the peer group is made up of sellers selling a very similar item with similar pricing, returns, etc the other sellers would also have these same instances as well based on the overall buyers of these items.

Good Luck Selling!

uniwarehousewares · ‎07-16-2019

Thank you for your reply when its come to peer group among other sellers , i hope ebay should not consider those returns against seller metrics which are remose and those returns which are open by buyer but buyer didn't return it. one side buyer may have no time to return the product but other side buyer sometimes play trick on seller to have partial refund or replacement but when its not work then they do not return it and as result case close without returning of product. these kind of return should not be count against seller metrics.
i am selling 80% of products in one category, selling more in one category is also reason to have more return in one category and that should not be taken against seller metrics, i have 3 main categories. and biggest one is home and garden.

goodluckselling · ‎07-16-2019

@uniwarehousewares wrote:
Thank you for your reply when its come to peer group among other sellers , i hope ebay should not consider those returns against seller metrics which are remose and those returns which are open by buyer but buyer didn't return it. one side buyer may have no time to return the product but other side buyer sometimes play trick on seller to have partial refund or replacement but when its not work then they do not return it and as result case close without returning of product. these kind of return should not be count against seller metrics.
i am selling 80% of products in one category, selling more in one category is also reason to have more return in one category and that should not be taken against seller metrics, i have 3 main categories. and biggest one is home and garden.

Remorse returns are part of the formula hence the buffer area.
For returns that do not actually ever get returned those request would eventually get closed in seller favor and then the service metric ratings will change in seller favor.
The additional fees are only for the category your are rated as VERY HIGH not all your other categories.

Good Luck Selling!

bunkiesonlinedeals · ‎07-18-2019

Yes I am a smaller seller. However in one of my categories I pay an extra 5% on every transaction. And the average cost is $80 to $200. That means I pay an extra $4 of $10. And say 25 items in that category means I pay an extra $100 to $300. OUCH!

luckythewinner · ‎07-18-2019

@uniwarehousewares wrote:
Thank you for your reply when its come to peer group among other sellers , i hope ebay should not consider those returns against seller metrics which are remose and those returns which are open by buyer but buyer didn't return it.

I believe that eBay does not care why a buyer wanted a return, they only care that a buyer wanted a return.

When a seller attracts "too many" returns, I do not think eBay cares to do a detailed investigation into whether the returns were "justified" of not. It is easier, faster, and cheaper to just punish the seller and let the seller do the work to figure it out.