Sending an invoice

[iamalwaysright]

What do you do when a buyer messages you to send them an invoice for the item(s) they “bought from you” but all of your listings are fixed price immediately payment required listings? The buyer didn’t actually buy anything and I’m guessing likely only has the item(s) in their cart. I’ve tried explaining this to previous buyers before but they either got confused or turned off by not being able to get an invoice before paying me and ended up not buying.

Don’t know why some buyers need an invoice before paying when the total is right there at checkout. AFAIK Amazon doesn’t send invoices before you pay.

[broto_64]

Sounds like a scam to me...

What I would do is copy and paste the below into a text file, save it.

*********************

Dear Buyer,

You can always print / save the sales summary page after the items are paid, also I'll be glad to send you a receipt / invoice if you so wish after the item is paid for.

Thank you,

Seller

*********************

Then send the buyer who just asked that blurb, and the next one who asks, more copy and paste.

And if the first buyer responds with "nonono that isn't what I meant etc" just resend the same reply.

Canned answers, resolves many of these problems, send out a few to several of these to each buyer who asks for an invoice without having purchased and soon they will leave you alone and go elsewhere.

[sports_yugioh_and_pokemon_cards]

Hey I’m sorry to bother but I need some help. you started a thread on here back in March about a negative feedback for your eBay selling account that your were trying to get removed but it said there was a technical error. I hope you remember that situation. Anyway I’m in this exact situation right now. Could you let me know if this was resolved and if so how? I would really appreciate that 

[ms.rodriguez*]

Maybe they are looking for combined shipping? Is it possible for you to combine those items. OTherwise, tell him to go to the cart and pay that way. Tell him that you can not combine the shipping. Then when he/she pays for the items individually, you ship them in individual boxes.  OR you combine them and give them a partial refund on the shipping.   You decide.    Don't combine if the items are fragile or too heavy to ship in 1 box.

[slippinjimmy]

I would send a message explaining they have to actually purchase before you can send an invoice and if they want multiple items they should add them to their cart.

[soh.maryl]

Exactly who are you addressing here?  

[ittybitnot]

and if they want multiple items they should add them to their cart.

@slippinjimmy 

Likely, that is what the buyer did.  However, with IPR listings they can pay from the cart with one payment , but there is no combining for discount shipping.  The full shipping is applied to each item and needs to be paid.   The 'request' total button, if visible, will not work for IPR listings, or even if ONE of them is IPR and the rest are not. 

Mobile buyers/users don't even have a request total option at all.  You don't pay the full freight, you don't get the goods. A buyer with the items in their cart under these circumstances can still elect to just pay for ONE item, and remove the rest from the cart.  

Yes, the seller won't have any non-payers with IPR, but they may be missing out on additional sales from a buyer that does pay, and wants a combined order.  Sellers can limit they prospective buyer pool any way they wish, and IPR was the first of line of action.   Now they can require a payment source upfront for offers, and payment source upfront in order for a buyer to even bid.   eBay makes more money this way. 

[sports_yugioh_and_pokemon_cards]

The OP. Anyway have you encountered this exact same problem that I described? If so please let me know how it was resolved for you. I’ve already tried talking to customer service but that doesn’t seem to be getting me anywhere 

[ebooksdiva]

Your negative feedback doesn’t qualify for removal,  but you could try to send your buyer a feedback revision request. Feedback revision request.  

[sports_yugioh_and_pokemon_cards]

Why do you say that? Anyway I don’t mean to be rude but you are wrong. This qualifies for removal because it was a false claim made by the buyer.  I have tracking information that proves it was shipped and  delivered but he falsely claims that I never  even shipped. Furthermore I even got an email from someone at eBay definitely stating that they reviewed the appeal and that it would be removed because it violated ebay policies but yet it still hasn’t been removed . As you see I have a ton of evidence to the contrary which baffles me as to how this hasn’t been resolved already

[sports_yugioh_and_pokemon_cards]

Hey @iamalwaysright I’m sorry to bother but I need some help. you started a thread on here back in March about a negative feedback for your eBay selling account that your were trying to get removed but it said there was a technical error. I hope you remember that situation. Anyway I’m in this exact situation right now. Could you let me know if this was resolved and if so how?

[sports_yugioh_and_pokemon_cards]

The feedback was indeed eligible for removal as I thought it would be. The eBay for business Facebook team was able to help me get it removed after I messaged them