Send invoice option not visible

[freshw-100]

A new member (customer) has purchased 17 items from my store within one day. Despite several reminders he has still not paid for any of items as yet. I tried to send an invoice to him and failed since there are no such an option in seller hub with new adjustment to e bay site. I would like to see your views as how i could send an invoice to my customer. Further how many days that i should wait to open an unpaid item case to get my final value fee credited.

[soh.maryl · Accepted solution]

If it's been at least 48 hours since the buyer made his purchase(s), you can open unpaid item cases for every one of his purchases. 

If you didn't know this, then you really should review all the information about selling because you might have missed some other important points.

Are you drop shipping?  

[Anonymous]

You shouldn’t pester buyers with payment reminders or send invoices the buyer hasn’t requested. eBay sends plenty of payment reminders on your behalf so you’re duplicating efforts.

Open an unpaid item case anywhere from 2 days up to a month after the buyer commits to the purchase. It’s up to you how long you want to wait. Once opened, you can close it no sooner than 4 days later if the buyer doesn’t pay.

[freshw-100]

Thank you