By being cautious, you did the right thing by using heavy detail in describing the item in your listing.
Reality: If she wants a refund, you will lose this case, regardless of what the 3 representatives told you over the phone. As seen by reading down a few hundred posts here, phone reps have sometimes told sellers anything they wanted to hear just to get them off the phone. They are notoriously unreliable.
A better and more reliable assessment would be to contact eBay for Business on Facebook, using the message feature, if you need further assistance.
Remember that "no returns" does not mean "no refunds" on eBay. The best thing to do in a similar case is to accept the return, refund the buyer, and relist the item. Then add the offending buyer to your BBL so she cannot pull any stunts like this on you in the future. There are many ignorant buyers out there who are super nit-picky and often buy an item on impulse without using their heads, without looking at the photos closely, and often not even reading the item description.
Since the ring is back in your possession, you've dodged a bullet and should breathe a sigh of relief, especially since it is almost a 100% certainty she could have gotten a forced refund on a cc chargeback even months down the road, perhaps even manipulated the system to be allowed to keep the ring as well, if she wanted. Chalk this hassle up to the cost of doing business - most of us eBay sellers have had to swallow hard on similar situations where we can lose on a refund that is totally unwarranted when common sense is used.
Cheers, Duffy
