Selling with a open dispute

[soxfaninfl]

Hello,

I currently have an open dispute for one of my items that I sold a couple of months ago. Will eBay withhold  future payouts from me for other sales that I make during this open dispute? If they do then I will take down all my listings until the dispute is resolved.

Thanks

[buyselljack2016 · Accepted solution]

@soxfaninfl 

Only funds sufficient to cover the amount of the disputed sale will be held until the dispute is finalized.

By the way, they will get the funds one way or another. If you lose, and do not have sales to cover they will debit your attached checking account. (you authorized that when you signed up for MP)

[jonathankirkland]

And another thing just as an FYI...

Whatever you do, don't let that dispute 'time out'. If ebay has to step in, it will be bad news for you all around. Do the best you can to comply with the dispute.

If you need help on that, you can return here and give us more information and we'd be happy to give you advice.

Good luck

[soxfaninfl]

I informed the buyer to return the item, and I would refund their money if the item wasn’t damaged. They have not responded to me. 

[tdumonde2014]

Did you accept the return and provide a return shipping label?

[soxfaninfl]

Okay, good to know. I will close that account. I will get a new account number.  The buyer is refusing to return the item.  I offered a refund if they returned the item undamaged, but they have not responded. 

[soxfaninfl]

Yes, I did. 

[frodobagginskennedy]

WHY are you going to close the account?  WHAT account are you closing?  E Bay or checking?

[soxfaninfl]

Checking, I have a feeling this person is not going to return the item.  They are refusing to respond to me requests via email. I shouldn’t have to refund if I haven’t received the merchandise in return. 

[frodobagginskennedy]

IF you sent a return label and they are not sending it back you will not have to refund.  The only way you MAY have to refund is if they do a chargeback.  

This may help you if they do a chargeback.  https://community.ebay.com/t5/Selling/This-is-how-sellers-dispute-and-win-Item-not-as-described/m-p/...

Closing your checking account will not do you any good.  IF for some strange reason you do have to refund and your checking account is closed E Bay will refund from their funds then go after you in collections.

[soxfaninfl]

What does it mean when I get this message? The buyer contacted me from a different eBay account. I tried to message them from their account that they used to purchase my merchandise initially. His store is still active with items for sale with the user account that they initially purchased from me. I should change my account number to prevent a charge back. 

 

[toysaver]

 "I should change my account number to prevent a charge back." 

Is this for the $800 phone?  It would not be prudent to do something nefarious to prevent a chargeback.  If you owe eBay money it can permanently have you banned from selling. 

[soxfaninfl]

If they chargeback and I don’t receive my merchandise, I’m the one that gets screwed not the buyer. I’ve only sold a few items. I’ll sell somewhere else.