Selling a cpu

[tempest427]

I recently sold a cpu that was missing a single pin, and mentioned so in my listing as I do not wish to mislead anyone. Ths cpu also worked perfectly fine as it was, even with missing the pin. The buyer has started a return request for the item saying I didn't mention that it was missing a pin and that it is defective. What do I do now?

[kuriouskeepsakes]

You don't have much of a choice other than to offer a full refund after they return it.  If you stand on principle and fight it, eBay will find in their favor and it's a strike against you.  I know, I've tried. 

If they actually send back the part you sent them, issue full refund and relist.  Don't offer partial refunds.  I've even been demanding them return low price items that are going to cost more to return than the item's worth.  I won't let the scammers win. 

[coolections]

Tell yourself to never sell something broken again on Ebay and you will be fine. Either accept the return (but do not list it here), or just tell the buyer to keep it.

[yourantiqueguy]

I have to disagree at least in part.  Whether or not to sell a damaged item is a judgment call.  There ar\re millions of damaged items being sold without any issues. 

However, the part about letting them keep it is a problem.  That might be what they want.  A seller has no way of knowing if this is just another eBay scam and they're actually using the part and hoping to get it for free, or if they're legitimately having a problem.  So, no refund until the item is returned.  Otherwise, you're part of the problem, encouraging the scammers to do it to other sellers.  

[coolections]

You know the OP has to pay the return right ? If someone is not gong to resale a broken item many will not pay to get it back. It's a personal choice though.

[duncanvr]

When I sell an item that has something wrong I state DAMAGED in the title. Did you say missing pin in the title or only the description? If you only put it in the description many just don't bother reading that. I'm assuming you didn't say missing pin in the title so the buyer can claim that he never read the description. You have to accept the return. Next time you sell a damaged item maybe contact when they pay, before you ship and make sure their aware of any defect. This can save you a return being recorded on your account.

[downunder-61]

Your last 3 sold items make no mention of a missing pin in title or description

[wastingtime101]

Item 393553327676 is missing a pin in the photo, but you did not mention it anywhere in the listing.

You have 4 general options:

1. Approve the return, send a prepaid return label, refund upon return, final value fees get credited.
2. Approve a full refund without requiring a return. Final value fees get credited. Based on the value I assume you won't want to go that route. For about $250 it's better to get it back and either use it yourself, sell to a friend, sell locally, or sell here again but next time disclose the missing pin everywhere you can in the listing (title, description, condition comments).
3. Do nothing or decline the return which will prompt eBay to step in and approve it on your behalf, charging you for return shipping, refunding the buyer in full from your account, and keeping the final value fees. eBay will also add a big fat defect on your account for an unresolved case. You don't want that to happen.
4. Message the buyer and apologize for not calling out the flaw. Let them know that you had no issues running it despite the missing pin. Offer a partial refund if they want to keep it. If you can agree on a refund amount, send the offer formally through the return case. Beware though: if the buyer changes his mind and declines the partial offer through the return then eBay will step in and option 3 will play out.

Whatever you do, do not let the clock run out, even if you're communicating back and forth with the buyer. Take some kind of action with the return by the date eBay gave you.

[tempest427]

I did say that it was missing a single pin in the description of the item. Like I said I am not trying to mislead anyone.

[wastingtime101]

Sorry, I don't see a mention of it. I don't think it was your intention to mislead anybody. I think it was human error - an oversight. It happens and it's not the end of the world. Decide how you want to handle it and go from there.

[tempest427]

That isn't the cpu that was missing the pin. 

 

[releasethekraken_1]

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@tempest427 wrote:

I did say that it was missing a single pin in the description of the item. Like I said I am not trying to mislead anyone.

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What is the item number?

[tempest427]

The item number is 393669321633.

[wastingtime101]

OK, I don't see the 5800X in your sold history. Was it sold on this account? How long ago was the sale?

Since your screenshot shows that you disclosed it, you should (in my opinion) choose option 1 from my above post. eBay doesn't care whether or not the buyer neglected to read the listing. All they care about is that the buyer filed a claim and said "defective" - they won't look at anything else.

You can report the buyer for abusing the returns process. When a buyer racks enough reports for eBay to consider them abusive, they'll revoke the buyer's MBG privileges.

For this transaction, the options I presented to you above remain the same.

[wastingtime101]

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@tempest427 wrote:

The item number is 393669321633.

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Thanks for that. It's odd that it's not appearing in your sold history.

If you choose to send a return label to the buyer, make sure you use both the description and the condition notes field to call out the missing pin if you decide to resell it here. On the app the description gets buried under a bunch of ads. The condition field is closer to the top of the screen. You might even put 'MISSING PIN' in the title in all caps.