mam98031 • Volunteer Community Member • Buyer/Seller since 1999
1. Listing the street name twice does not make in an "incorrect address". I get a few of these a year. Just correct the ship to address to remove one of the lines and move on. BTW, mine are typically on seasoned buyers. I don't think this can be blamed on a zero FB buyer just because they are new.
Do you have payment terms stated in your listings? If not, how do you expect your buyers to know when you expect payment? Leaving that to the imagination of your buyers will often lead to disappointment or concern for you. Send them an invoice with a note on it. Tell them it is a payment reminder and that the payment is due. That may help the situation. If you don't have payment soon, file the UID.
2. A claim for unauthorized use can be for a variety of reasons. What I've found is that often they don't recognize how the charge presents on their charge card statement which causes some concern for them, so they do a chargeback. An unauthorized use doesn't always have to be from someone outside of the residence your buyer is at. it is likely you will win this, make sure to stay in contact with PP and that you have provided them with the online tracking which shows delivered.
3. Buyers have 30 days to file a request for return, so 3 weeks is well within that time frame. You need to accept and process this return as you won't be able to battle it and win.
You can look up zip codes by Googling it or going to USPS.com, or you could email your buyer, let them know the issues with the address and ask them.
Here is an overview of how the various return policies work on Ebay.
The return policies options are as follows.
- No Returns
- 30 day returns w/ buyer pays shipping
- 60 day returns w/ buyer pays shipping
- 30 day returns w/ seller pays shipping, AKA Free Returns
- 60 day returns w/ seller pays shipping. ALA Free Returns
With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request. Or if they want to they can accept the return and have the buyer pay the return shipping. If the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.
On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return. Plus if the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.
On options 4 & 5 above, they are also known as Free Returns. If a seller that has either of those policies they will pay the return shipping even on a buyer's remorse return. A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping]. Also Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below. In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.
ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception. Even if they are improperly filed and should have been a Buyer’s Remorse claim.
All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!
@gramophone-georg wrote:
@ozbourn106m wrote:I've always been a very casual eBayer, but recently have been testing the waters for products to sell more seriously. In the past 90 days I've had 24 orders. Right now, I have three problem buyers from those few orders:
- A buyer with 0 feedback and an incorrect address (street name listed twice, no zip code) who has yet to pay for an auction that ended 2 days ago.
- A buyer trying to do a chargeback in PayPal claiming unauthorized account usage, even tho I shipped the item to their verified PayPal account address.
- A buyer requesting a return for an item almost 3 weeks after receiving it, claiming the contents were "much smaller than I expected", despite the listing having images with a ruler showing just how big the pieces are from every angle, and the auction description stating the size.
Is this amount of problems in such a small order sample normal?
In ecommerce in general- no.
On eBay specifically- yes, and worse, unfortunately.
I personally think that is a more complex subject. There are lots of variables. I may have a couple of issues a month, but my volume is also much higher than what the OP is currently doing.
There are categories that are more likely to have issues and some that are far less likely.
Ebay absolutely has a LONG way to go in regards to Seller Protections. But then the OPs issues aren't really related to that. 1. is a likely a simply typo. 2. a misunderstanding that the OP will likely win. 3. a pesky return that all sellers have to deal with from time to time.
Most transactions go off without a hitch. If that were not to be true, then there would be far fewer sellers on this site as it would not be profitable.
