Sellers should have an option to prevent buyers who often return items from bidding on their item

[nomore_1940]

just like we have the option to prevent buyers from bidding on our item if they have 2 unpaid items within a 12 months period. If ebay had the same option for sellers to prevent any buyers who have returned 2 items in the last 12 months I would be the first one to opt for it.

I don't get many returns but when I do get a return I find it to be much more annoying than a buyer who doesn't pay. I would rather have an item go unpaid rather than have an item that some buyer is returning for no good reason at all. It's not that I like unpaid items either it's just that I find items getting returned for no good reason are one of the most time wasting undertakings involved with selling here. 

[kensgiftshop]

I like happy, returning customers.

If a customer isn't happy with an item, I'd rather have them return the item.

When selling online, you have to expect some returns.

I've seen some listings and understand why the sellers get a lot of returns.

Why should we block buyers just because they run into some not so good sellers?

[femmefan1946]

@tobaccocardyahoo 

I agree with your basic premise, but want to point out that sellers can have a No Returns policy.

With No Returns, there isn't all that fuss and expense and delay about sending a Return Shipping Label and waiting for the arrival of the disputed purchase before refunding.

The NO RETURNS seller simply refunds on demand.

Because while we can have a No Returns policy, what we can't have is a NO REFUNDS  policy.

Of course, eBay does allow the seller with a No Returns policy to demand the return of the goods, at the seller's expense usually, before refunding. But they will be refunding, return or no return.

I realize that this is fussing over semantics, but it is something that all too many sellers have difficulty understanding.

[nomore_1940]

---

@mtgraves7984 wrote:

---

@kus1617 wrote:

If they purchased from You then You have a record of who they are. If You don't want them to purchase from You again  You can add them to the list.

---

@kus1617 

Correct. But the OP wants that feature before such a user purchases from them. It doesn't exist. 

---

Thank you for explaining it to those posters who don't seem to read or understand the point I was making.   For those who still don't see what I was saying, I already know about the Block Bidder option which does not pertain to the option I was fantasizing about. 

Thanks again, mtgraves7984, for taking the time to try to explain it to a couple of people who didn't get what I was saying in my OP. 

[femmefan1946]

@oaktoncardinal 

To do that, we'd need to reinstitute negative feedbacks by sellers.

And that would be a Bad Idea.

Who do you think reads feedback?
Not the buyer.
They know what happened and don't care.

Not eBay.
They do not use FB to measure member accounts.Not only is FB voluntary. Not only do less than 40% of transactions get any FB. But also FB is an opinion on how the transaction went.

Not your fellow sellers.
They never see buyer feedback because less than 15% of transactions are Auctions. Most are FixedPrice or Buy It Now/auction and the seller meets the buyer after the purchase has been made.
 
The only reader will be your future customer.
Who will hit the backbutton when they see how you badmouth other customers.
Remember only you can see the identity of the buyer.

[nomore_1940]

---

@kensgiftshop wrote:

I like happy, returning customers.

If a customer isn't happy with an item, I'd rather have them return the item.

When selling online, you have to expect some returns.

I've seen some listings and understand why the sellers get a lot of returns.

Why should we block buyers just because they run into some not so good sellers?

---

I think that's a good philosophy for certain sellers but not all sellers.  It would depend on what you sell, how much of a similar type thing you often sell, or a bunch of other variables that come into it.  For me, once I get a return from someone for no other reason than they changed their mind, they are done with me for good because I don't need them coming back to buy something else from me and wasting my time and money again.  Of course it's different for someone if they sell clothing or something like that where returns are very understandable.  For my items which I spend a great deal of time describing and photographing to the T, I don't need customers who return things for the reason that they simply changed their mind.

[tobaccocardyahoo]

@femmefan1946 

Refund without return is not generally viewed as a No Refunds policy.

Thanks to the current state of shipping charges, a greater portion of my sales will be treated as Refund without return. Fortunately I have very few requests for return because I sell items which the buyers really want (not many potential buyers but motivated buyers) and my No Returns policy deters people who are not motivated.

Indeed we are discussing semantics. Indeed words matter. But merchandise selection is key to returns, refunds and the quantity of either or both.

Some of us learn to manage our failed sales rates, others refuse to.

[worldcoinauctions · Accepted solution]

Wow tons of confusion here. I see folks explaining that such an option does not exist. Yup. True. The OP was saying it would be a nice feature. While I can see problems with that, I think it would be fine for it to be offered. 

Lots of folks diss the "no returns" policies. Hey I use that and it works. If the buyer has remorse they can talk to me and perhaps I'd do a return after all (I have sometimes) or find another solution. As far as SNAD complaints, just because I have a no return policy doesn't mean I won't accept a return under those terms. I don't care if I lose money, if I want to make the buyer return the item I certainly can. 

I do think a policy that lets you select say, buyers who have returned 4 items in 6 months for automatic blocking would be a nice feature.

[adamcartwright]

@femmefan1946 @tobaccocardyahoo 

In my experience, having a No Returns policy hasn't forced me into doing anything.

I have a No Returns policy, and I do not refund on demand.

I had a request for a remorse return recently (extremely rare) and could have turned it down based upon my returns policy, but I accepted it, with buyer paying return shipping. Worked out fine.

[adamcartwright]

@nomore_1940 

I understand exactly what you're stating, and agree it might be a nice option for those who choose to use it.

[nomore_1940]

---

@worldcoinauctions wrote:

Wow tons of confusion here. I see folks explaining that such an option does not exist. Yup. True. The OP was saying it would be a nice feature. While I can see problems with that, I think it would be fine for it to be offered. 

Lots of folks diss the "no returns" policies. Hey I use that and it works. If the buyer has remorse they can talk to me and perhaps I'd do a return after all (I have sometimes) or find another solution. As far as SNAD complaints, just because I have a no return policy doesn't mean I won't accept a return under those terms. I don't care if I lose money, if I want to make the buyer return the item I certainly can. 

I do think a policy that lets you select say, buyers who have returned 4 items in 6 months for automatic blocking would be a nice feature.

---

Exactly. Thank you for your post showing very clearly what my post was about and also for your sentiments about having a no returns policy.   Your thoughts about that make very much sense.  It makes me think that even though we know there is no such thing as no returns no refunding, a no returns policy can be enough just to discourage some serial returners from messing with you. 

[tobaccocardyahoo]

I cannot disagree with you.

I have a no returns policy to deter buyers who are shoppers not keepers.

I have not refused to take a return from any buyer who asked politely, for any reason.

And I have apologized profusely for those buyers who have experienced a problem which was my responsibility while processing their transaction promptly.

[12345jamesstamps]

I see a lot of your responses with these dots.

Is that because your comment was deleted by Khoros?

Just curious.

[12345jamesstamps]

Some companies have started counting returns on a buyer...eBay?...that's a secret...LOL

'Guest accounts'...where a buyer can keep buying and returning items can be a nightmare.

Personally, I don't like guest accounts...everyone should sign up to buy on eBay and leave that 'paper trail'...which is not a real paper trail but more information on a buyer.

It seems returns with artificial intelligence coming into play now returns can be rather easy with less and less employees who respond on the phone to situations.

We can always add a buyer on the block buyer list...I lost count on mine but it's in the hundreds.

[buyselljack2016]

---

@12345jamesstamps wrote:

I see a lot of your responses with these dots.

Is that because your comment was deleted by Khoros?

Just curious.

---

If my comments were deleted by Khoros it would be so notated in said posts with "edited" by kh-

Those dots are sometimes there because I was slow at the keyboard, and someone else had already made the same suggestion, or info post while I was hitting the keys, and the same info does not need to be repeated over and over.

Those dots are sometimes there because I have changed my mind about making a post in haste (not counting to 10 (or 20)) and not considering the source when stupid or irrelevant comments are made.

Those dots are sometimes there because I made an error in my reply by responding too quickly, not understanding what the post was really about.

I find the dots to be less disruptive than an explanation as to why the post was edited. 

The  ............. edit is a quick read for anyone coming across the post

I hope that clears thing up for you on that subject.

[chariot_badges]

---

@nomore_1940 wrote:

just like we have the option to prevent buyers from bidding on our item if they have 2 unpaid items within a 12 months period. If ebay had the same option for sellers to prevent any buyers who have returned 2 items in the last 12 months I would be the first one to opt for it.

I don't get many returns but when I do get a return I find it to be much more annoying than a buyer who doesn't pay. I would rather have an item go unpaid rather than have an item that some buyer is returning for no good reason at all. It's not that I like unpaid items either it's just that I find items getting returned for no good reason are one of the most time wasting undertakings involved with selling here. 

---

I sell cheap plastic.  My cost is about $2 each.  I do not spend a lot of time on returns.   The faster I can refund and get them out of my inbox, and get them away from dropping red comments and complaints to The Boss, the better off I am. 

Then they are put on the list, and can never do it again.  

ANYbody who returns ANYthing to me for ANY reason goes on the ignore list.

Every time.

No exceptions.

Yes, even if the return is apparently justified.