eBay

ocean-monarch · ‎11-01-2017

Am I the only seller that thinks eBay needs to level the playing field and let sellers leave negative comments in the feedback? Buyers can (and do) say anything they want in Feedback but sellers have to be nice or silent.

Brand non-payers with a visable negative mark on their feedback and it might reduce (or shame) some of them into stopping it. Sure they are legitimate reasons to not pay but speak up -- don't just go silent and not pay. Those are the ones that should be exposed as fakes.

Even worse I had one pay and then within an hour write and say I want a credit.

I hd one in feedback make a negative comment about an item saying something was broken when the auction clearly labeled that bit as broen but being included at no extra charge if the buyer wanted to try and repair it. To eBay's credit they did cancel that feddback but only after I called them and expained the situation and pointed out where the auction clearly showed that information.

eBay let us leave negative (or even netural) comentss about buyers!

the*dog*ate*my*tablecloth · ‎11-01-2017

Allowing sellers to abuse feedback will not stop buyers from abusing feedback. It will just double the pool of victims.

I think it's a pretty far and nasty stretch to imply that I support scamming. I already said TWICE that I think scammers should be permanently removed

Merchant and customer is never a "level playing field". It isn't in the law and will never be on Ebay.

Even when sellers could leave nasty feedback it was not a level playing field. It was ALWAYS bad feedback guys vs good feedback guys. What you are suggesting is to double the number of bad feedback guys. Nice.

boardidforme · ‎11-01-2017

The majority of sellers I see asking to leave negs for buyers seem to be bullies.

papyruspapillo · ‎11-01-2017

I see the phrase "level playing field" used so often in this forum. In truth, there are no level playing fields. All such fields are "tipped" toward someone's own interests. I gave up on fairness and equality across the board years ago, so I'm rarely surprised at what people or commercial entities do.

jbbowers12012 · ‎11-01-2017

giving sellers the ability to neg. a buyer my sound like a good idea at first but it really is not in my opinion. bad sellers leaving neg. fb for good buyers (for whatever reason) will will drive them away making them unaccessible to other sellers. there should be however somehow be MORE protection for sellers against scammers, those buyers that often cancell or chronic non-payers. less automation in handling open cases may be a good 1st. step.....ebay has its hands full.

plumbingspecials · ‎11-01-2017

You can reply to feedback. There is a character limit so state your case concisely.

If a buyer has violated any feedback policies, you can report it and ask eBay to remove that feedback.

Keep in mind that many times, sellers will look at the buyer's "Feedback Left For Others", and that will tell much, much more about a buyer's practices than anything you can say about them.

prescott4 · ‎11-01-2017

@plumbingspecials wrote:
You can reply to feedback. There is a character limit so state your case concisely.
If a buyer has violated any feedback policies, you can report it and ask eBay to remove that feedback.

Keep in mind that many times, sellers will look at the buyer's "Feedback Left For Others", and that will tell much, much more about a buyer's practices than anything you can say about them.

Also keep in mind that when replying to feedback, you can make yourself look really bad, really easily.

Words like liar, moron, ect should be avoided.

662green · ‎11-01-2017

bullies? that comment that I left for one of my buyers that said they couldn't open a box was very acurate, she purchase a delicate piece of jewelry and instead of throwing it into a padded envelope I double boxed it. I try to keep my cost of shipping materials down by recycling so I placed the jewelry in a clinique lipstick box and put that in another box to ship it.

Instead of opening the clinique box to make sure it wasn't a mistake she kept on insisting that I sent her purchase to someone else, finally I ignored her messages altogether. the kicker to whole thing is I put a note in her package that it was in there.

prescott4 · ‎11-01-2017

@662green wrote:
bullies? that comment that I left for one of my buyers that said they couldn't open a box was very acurate, she purchase a delicate piece of jewelry and instead of throwing it into a padded envelope I double boxed it. I try to keep my cost of shipping materials down by recycling so I placed the jewelry in a clinique lipstick box and put that in another box to ship it.

Instead of opening the clinique box to make sure it wasn't a mistake she kept on insisting that I sent her purchase to someone else, finally I ignored her messages altogether. the kicker to whole thing is I put a note in her package that it was in there.

You could have said "please open the box" rather than call her incompetent, there is a polite way to do things, and there is a rude way. Rude replies to feedback turn buyers off

662green · ‎11-01-2017

Oh, sorry , I failed to mention that I replied to this knitwit at least 5 times to open the box and see that in fact the item she purchased was inside

jonathankirkland · ‎11-01-2017

I think the real solution is to remove feedback all together.

Perhaps still show the number of transactions a buyer or seller has, but just eliminate the feedback.

Really, it's useless. I don't think I've ever once gone to buy something from a seller and the feedback was a deturrent for me.

prescott4 · ‎11-01-2017

@662green wrote:
Oh, sorry , I failed to mention that I replied to this knitwit at least 5 times to open the box and see that in fact the item she purchased was inside

Again with the name calling. That is a huge part of why ebay removed negs for buyers.

662green · ‎11-01-2017

just calling it like it is ,what is a polite way of saying that this individidual was too stupid to open a box after I told her to over and over again ?

hey you're right , I should have just chalked it up to another great sale on ebay after I drove ten miles to source ,photograph , list ,double box and drive to the post office to send this wonderful buyer a bracelet that after paying the insertion fees and FV fees and paypal fees made a fortune on .

thank goodness the majority of my buyers are great people and I have good communication with them, every once in a while I get a flake , oh sorry more name calling , so I'm crass ,again calling it like it is.

prescott4 · ‎11-01-2017

Maybe the old adage should apply, if you cant say anything nice...

662green · ‎11-01-2017

I agree wholeheartedly, feedback is something that I seldom view whether buying or selling

as for my reply ,it wan't neccessary for me to leave it, frustration was my motivation at that point , and I'm sure that most potential buyers don't even pay any attention to it and if they do they could check my positive feedback and see that I give very good customer service.

to me it's gotten to the point where it's harder for sellers to meet the demands here, several times I've had sellers put in my package a plee for a 5 star rating & good feedback practically begging for it.

It will always be this huge debate , feedback or no feedback , in business the saying is " the customer is always right" , that doesn't mean you have to like it.

the*dog*ate*my*tablecloth · ‎11-01-2017

You know that the more you leave follow up feedback like that, the more good buyers will pass up your auctions? Sellers who appear to be difficult or angry turn away good buyers but bad buyers don't care. You are growing your proportion of bad buyers.