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Sellers check your PHOTOS on newly auto relist items...

All my photos have disappeared for items that were automatically relisted within the last 8 hours (give or take)... on the phone with Ebay conceirge now

Message 1 of 180
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179 REPLIES 179

Re: Sellers check your PHOTOS on newly auto relist items...

It seems to be affecting sellers at random. A new and improved test? I dont buy the glitch theory anymore.

 

Think of the savings if items will sell with only the gallery picture! Think of all the increased FVF to be imposed from all the SNAD returns because of it!

 

Win / win for eBay!

The Race is over
The Rats won.
Message 91 of 180
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Re: Sellers check your PHOTOS on newly auto relist items...

Mine too. So far listings where photos have dissapeared:

 

322466850388

322466857485

322134077835

322436648869

323093352466

323093376767

322213413013

323222719937

322343960700

323223333183

322062746887

322062747425

323223491825

323223583168

323223714319

 

Undoubtedly the list will grow - This needs to be resolved very urgently!

Message 92 of 180
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Re: Sellers check your PHOTOS on newly auto relist items...

Our list of re-lists without pictures continues to grow today. With every new batch more work will need to be done. Please fix this soon! We have over 900 lisitings. Re-uploading all these pictures is going to be a time consuming nightmare. So far the count is 100 and growing. Someone please help!

Message 93 of 180
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Re: Sellers check your PHOTOS on newly auto relist items...

Nearly 48 hours into this ongoing issue, more and more sellers are finding out they are affected. Yet ebay still refuses to acknowledge it on the system status page or announcements, and it appears they have checked out for the weekend like everything is totally normal.

 

This, coupled with the fact that it is still happening really makes me wonder if it is intentional.

Message 94 of 180
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Re: Sellers check your PHOTOS on newly auto relist items...

The compensation I want? I want out of my store contract without penalty. I do not wish to continue paying a store fee until ebay can re-prove themselves as a reliable selling platform. A 12 year old could run a better site out of their parents basement.

Message 95 of 180
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Re: Sellers check your PHOTOS on newly auto relist items...

SAME thing happened to me today, and just noticed the missing pictures when I wanted to revise one listing. It is REALLY annoying, and in such case eBay is not there to be found. But when it's time to pay fees and the like, don't worry though, they are the first one contacting you ! 😞

Message 96 of 180
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Re: Sellers check your PHOTOS on newly auto relist items...

On the system status page everything STILL shows that it is working as it should. Does that mean that this is SUPPOSED to be happening? Maybe ebay's way of getting everyone to stop using GTC?

Message 97 of 180
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Re: Sellers check your PHOTOS on newly auto relist items...

I don't have anything else scheduled to renew until tomorrow. If anyone notices that this stops happening on new re-lists, please post that info here.

Message 98 of 180
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Re: Sellers check your PHOTOS on newly auto relist items...

Right now, so VERY glad I don't use either GTC or auto relists.

So sorry for all of those affected by this.

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley
Message 99 of 180
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Re: Sellers check your PHOTOS on newly auto relist items...

I am having the same issue with relisted items. 

Message 100 of 180
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Re: Sellers check your PHOTOS on newly auto relist items...

I just called there AGAIN and raised cain. They agreed to waive next month's "premium store" subscription fee for my account. I guess that's a start... I asked if there was any kind of ETA on a resolution for this. He said no, but they're "working on it" as quickly as possible.... yeah.

 

If another day or two of this nonsense goes by, I'll be calling again demanding another credit of some kind. This is beyond rediculous.

Message 101 of 180
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Re: Sellers check your PHOTOS on newly auto relist items...

Any update on when this issue will be fixes? It's not some "minor" issue that can take weeks to be fixes. This is pretty serious stuff happening and the fact that eBay is keeping quite about that doesn't help their case? All I want to know ETA of when we can expext this issue to be fixed. 

Message 102 of 180
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Re: Sellers check your PHOTOS on newly auto relist items...

Oh no.

 

Guess I better go check my manually relisted ones now - sigh


"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley
Message 103 of 180
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Re: Sellers check your PHOTOS on newly auto relist items...

The guy I spoke to on the phone, literally moments ago (4:15 PM Eastern) said there is no ETA on a resolution as of yet. For what it's worth, he was a US based rep, not a Filipino.

Message 104 of 180
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Re: Sellers check your PHOTOS on newly auto relist items...

But guys, what do you think are the chances for pictures to restored? I know they will probably fix re-listing without pictures issue (for the new ones), but what about the ones that are relisted now without pictures? You think they will restore them? If I do relist, then only picture survives, but all other remaining ones dissapear. I was doing bulk updade for return policy when I noticed this issue, so actally most of my listings have 1picture.

Message 105 of 180
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