All my photos have disappeared for items that were automatically relisted within the last 8 hours (give or take)... on the phone with Ebay conceirge now
‎06-23-201808:48 AM - edited ‎06-23-201808:50 AM
It seems to be affecting sellers at random. A new and improved test? I dont buy the glitch theory anymore.
Think of the savings if items will sell with only the gallery picture! Think of all the increased FVF to be imposed from all the SNAD returns because of it!
Our list of re-lists without pictures continues to grow today. With every new batch more work will need to be done. Please fix this soon! We have over 900 lisitings. Re-uploading all these pictures is going to be a time consuming nightmare. So far the count is 100 and growing. Someone please help!
Nearly 48 hours into this ongoing issue, more and more sellers are finding out they are affected. Yet ebay still refuses to acknowledge it on the system status page or announcements, and it appears they have checked out for the weekend like everything is totally normal.
This, coupled with the fact that it is still happening really makes me wonder if it is intentional.
The compensation I want? I want out of my store contract without penalty. I do not wish to continue paying a store fee until ebay can re-prove themselves as a reliable selling platform. A 12 year old could run a better site out of their parents basement.
SAME thing happened to me today, and just noticed the missing pictures when I wanted to revise one listing. It is REALLY annoying, and in such case eBay is not there to be found. But when it's time to pay fees and the like, don't worry though, they are the first one contacting you ! 😞
On the system status page everything STILL shows that it is working as it should. Does that mean that this is SUPPOSED to be happening? Maybe ebay's way of getting everyone to stop using GTC?
I just called there AGAIN and raised cain. They agreed to waive next month's "premium store" subscription fee for my account. I guess that's a start... I asked if there was any kind of ETA on a resolution for this. He said no, but they're "working on it" as quickly as possible.... yeah.
If another day or two of this nonsense goes by, I'll be calling again demanding another credit of some kind. This is beyond rediculous.
Any update on when this issue will be fixes? It's not some "minor" issue that can take weeks to be fixes. This is pretty serious stuff happening and the fact that eBay is keeping quite about that doesn't help their case? All I want to know ETA of when we can expext this issue to be fixed.
The guy I spoke to on the phone, literally moments ago (4:15 PM Eastern) said there is no ETA on a resolution as of yet. For what it's worth, he was a US based rep, not a Filipino.
But guys, what do you think are the chances for pictures to restored? I know they will probably fix re-listing without pictures issue (for the new ones), but what about the ones that are relisted now without pictures? You think they will restore them? If I do relist, then only picture survives, but all other remaining ones dissapear. I was doing bulk updade for return policy when I noticed this issue, so actally most of my listings have 1picture.
