eBay

vivien-c · ‎10-25-2017

So I recently sold a brand name winter jacket and described it as used with no tags attached and had responded to the buyer's message prior to purchase telling them that I do not have a receipt as it was purchased 2 years ago.

They requested a return after receiving the product because it "seemed unauthentic" and because there were no barcodes or authentication tags. If I listed the item saying it had no tags, will ebay force me to pay for their return?

jonathankirkland · ‎10-25-2017

@vivien-c wrote:
I understand completely, and agree that the ideal case of scenario would to have them pay for return shipping even though I paid for original shipping (it was free) because they will probably not keep the item. However the return request says "Note that if you accept a return, you'll be charged for return shipping." so altogether it'll be $30 x 2 if I paid for original and return shipping. I am willing to swallow the original cost but I don't know how to get the buyer to pay return shipping.

Ah... well in this case it appears they indeed opened a "not as described" case to avoid paying return shipping and you will be forced to pay it.

I am sorry this happened but the only other choice is to refund them completely and let them keep the item and I would never recommend doing that to anyone here, even if it cost money, myself included.

Peronsally I'd rather pay to get an item back, lose a few bucks, and throw it in the garbage or burn rather than letting a lying scammer keep it for free.

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bubbleman2010 · ‎10-25-2017

Yes....

couldabeenworse · ‎10-25-2017

I am trying to think of even one good reason for the tags being removed from a 2 year old genuine designer jacket.

If they were removed when you purchased it, what makes you think it's genuine? And if you removed them, what the heck for???

castlemagicmemories · ‎10-25-2017

Yes.

vivien-c · ‎10-25-2017

No I removed the tags. No one wears tags on their clothing, it was a gigantic circular tag the size of my palm.

getitright1234 · ‎10-25-2017

Is a return case open, if no, tell the buyer they will need to return for a refund. If a return is open: what did the buyer list as their reason for the return?

Did you opt in to accept returns for any reason, if no, and your listing "clearly" states no tags which means with no bar code. Call Trust and Safety and have them instruct the buyer to return the item on the buyer's dime.

When you get Trust and Safety on the phone, tell them, you are entrusting in them to do the right thing, for they can clearly look at your listing and see the buyer is lying in an effort tp prevent paying return shipping. Tell them you expect them to do right by you.

myescape · ‎10-25-2017

if/since you have no proof it is authentic you will lose if buyer gets ebay involved which will give you an account strike on top of paying return shipping and a full refund.Accept return request and at least avoid the account strike

This is a user to user board not eBay employees.
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jonathankirkland · ‎10-25-2017

@vivien-c

I am sorry you are frustrated, but allow me to quickly let you know the reality of the situation here.

If the buyer opened a "return" request, your best course of action is to accept it, even if it appears to be buyers remorse or whatever stupid reason, because this way they will pay for the return shipping.

If you try to refuse, they can always open a SNAD (significantly not as described) request, in which case you will be forced to pay return shipping.

It is unfortunate, but the buyer is rarely, if ever, wrong in ebays eyes. The buyer is king here and can do no wrong basically. The best one can hope for is to not have to pay return shipping and to receive the item back that they sent out in the condition they sent it out.

Again I apologize for being so direct but this is simply the way things are most of the time.

couldabeenworse · ‎10-25-2017

No I removed the tags. No one wears tags on their clothing, it was a gigantic circular tag the size of my palm.

So there's nothing sewn in or attached that identifies the manufacturer?

FWIW, I know zero about this item, but comparing your pictures to some current listings, I would have my doubts as to authenticity. If you have no evidence, I'd just acceot the return.

rolenboy01 · ‎10-25-2017

Unfortunately people CAN and DO lie to get a free return which seems to be the case here, retail tags don't really prove the item was legit or not, care tags do however you should never remove those, I suspect the buyer was just looking for any excuse to get a free return I don't think they really thought the item was a fake, but you will have to eat the return shipping cost or they will get to keep your item and get their money back your choice.

rolenboy01 · ‎10-25-2017

@couldabeenworse wrote:
No I removed the tags. No one wears tags on their clothing, it was a gigantic circular tag the size of my palm.

So there's nothing sewn in or attached that identifies the manufacturer?

FWIW, I know zero about this item, but comparing your pictures to some current listings, I would have my doubts as to authenticity. If you have no evidence, I'd just acceot the return.

I think they purchased the item for themselves to wear so they remove the retail tags wore the item and now are selling it 2 years later, I don't think they removed the care tags but that would be a bit odd if they did I agree with you on that.

vivien-c · ‎10-25-2017

I understand completely, and agree that the ideal case of scenario would to have them pay for return shipping even though I paid for original shipping (it was free) because they will probably not keep the item. However the return request says "Note that if you accept a return, you'll be charged for return shipping." so altogether it'll be $30 x 2 if I paid for original and return shipping. I am willing to swallow the original cost but I don't know how to get the buyer to pay return shipping.

chrysylys · ‎10-25-2017

Clarifying WHICH tags you're referring to would help others respond better.

The retail hang tags aon sleeves or zippers are removed by people using the item.

The sewn in brand tags at the collar or seams are a different matter.

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rolenboy01 · ‎10-25-2017

@vivien-c wrote:
I understand completely, and agree that the ideal case of scenario would to have them pay for return shipping even though I paid for original shipping (it was free) because they will probably not keep the item. However the return request says "Note that if you accept a return, you'll be charged for return shipping." so altogether it'll be $30 x 2 if I paid for original and return shipping. I am willing to swallow the original cost but I don't know how to get the buyer to pay return shipping.

You can't force them to pay return shipping because they've already lied, as I said your choices are to either pay to get your jacket back or eBay will let them keep your jacket and refund them.

vivien-c · ‎10-25-2017

I asked them to double check if there is nothing that indicates the manufacturer as a last ditch effort, but I don't think there was. Just waiting for their response. I know there is laundry instructions sewn in but that's not helpful. I only removed the detachable tag, nothing on the inside.

I understand that I only took 2 photos, however I would have gladly taken more photos if requested if anyone had doubts before buying to avoid this hassle from the start.