Simply-the-best-for-you Volunteer Community Mentor
Relist or MQ? I ask b/c Seller Notes disappear with Sell Similars & I believe relists too. I use them a lot & when I end & re-start my listings, I have to make sure I copy them from my Ended Listings or I lose them. This is not new though, been that way for years.
If it was an MQ, IDK. Then I would expect it to stay.
Hmmm, I've never had them vanish, except as stated above. Which always made some sense to me, since it's technically a new listing when you Sell Similar/Relist.
@inhawaii wrote:I'm going to do some more experimenting, but it seems like when i'm shipping out orders if I use the drop down menu to "add/edit note" that's when they tend to disappear later.
If from the seller hub i got to "active listings" and then use the drop down menu to "add/edit note" they don't disappear.
I've never done it from there. I only do it from Active Listings. I didn't even realize we could add it to ended items. So, never mind - Emily Latilla 🙂
@divwido wrote:But even though that makes sense, it's annoying. You notate something and less than a week later, it's gone. I don't remember very well and I found that to be an issue. Why can't the note stay with the item? or why isn't there a hidden place, in the listing form, for data a person wants to know, but not known to the buyer? Basic things-what you paid, how long you've had it, where it came from.
It's being seller friendly. Maybe it's a better question to ask eBay next week.
I get what you're saying & I agree. Though there is a field like that, the Custom Label field in each listing. I feel you're pain b/c I use Custom Label for what you're referencing & I use Add/Edit Note to notate any special info for finding the item, b/c my husband is usually pulling the sales. So, yeah, just b/c I relisted or Sell Similar on the item, does not mean I want it to go away. It's just from an IT standpoint, I do understand it b/c the item you added the info to, has ended. I'm sure that's why they've chosen to do it that way. I'd like to see it stay, as well.
I'm a little concerned that someone below posted you can see OP's note. I thought those were private notes. Can either you or @dhbookds please do me a favor & look on my recent sale (today) for 2 boxes of Xmas cards & tell me if you see a Seller Note? I can diagnose further once I know the answer. I do find this concerning, as I can see it on OP's ended listing too for the elephant & I sometimes put info in there that I don't want anyone to be able to see. I thought that was the whole point.
@inhawaii wrote:
@dhbookds wrote:On the elephant?
I see seller notes on the one sold yesterday and on the active listing now........
Seller Notes:“Brand new with tags. Factory sealed.”No, not those seller notes. The seller notes that the public can't see.
When you click on "print labels and ship" and it brings up a list of items that sold that you need to print labels for and ship. Each item has a "seller note" that will display, if it's utilized. Some people don't use this but I do.
Thanks @dhbookds for checking my listings. I didn't see this ^^^ before I posted. Sounds like there are 2 kinds of seller notes. I was not aware of the ones that the public can see. It sounds like that is noted when you use them & I have never used them.
I do use seller notes (the private kind) quite a bit & only see them disappear as I noted previously. Perhaps where/when you add them, make a difference? I've never added them when OP does but mine only disappear upon a listing's end.
