eBay

andy7715 · ‎11-23-2018

I won a model kit auction on the 25th of September and paid for it the next day. On the 3rd of October I get this email from the seller:

"Hi I am writing to follow up on your order. We had to cancel this listing, due to a shipping error.
While we are trying to retrieve the item we can't guarantee we can.
We have refunded you. Should we be able to retrieve it we can contact you, if you are still interested."

I responded with, "If you can retrieve the item I would very much still like to have it. I was looking forward to getting this kit and working on it. If you can get it back, I am still interesting in it." I also added, "Please keep me updated on how things are going."

On the 11th of October, after not hearing anything, I sent this message: "Hello, I was just wondering how the search for the item was coming along. If you managed to track it down or if it was lost. Thanks." It's now November and I've never heard back, and I found out I could still leave feedback. Should I follow up with another email, ask for further information, or leave negative feedback for no communication?

lewisburggold · ‎11-23-2018

If you got your money back we would consider a leaving a neutral feedback. Best regards

sly_kitten2018 · ‎11-23-2018

@guybemis wrote:
@andy7715 wrote:
My gripe is they said they would attempt to get the item back but never gave me a followup about how their attempt was going when it was the seller's mistake. I asked if they'd had any luck and never got a response. Bear in mind, this model kit is a rare kit you don't see sold very often. It's not something I can just go purchase from someone else.
@andy7715 wrote:
My gripe is they said they would attempt to get the item back but never gave me a followup about how their attempt was going when it was the seller's mistake. I asked if they'd had any luck and never got a response. Bear in mind, this model kit is a rare kit you don't see sold very often. It's not something I can just go purchase from someone else.
Go ahead and leave the negative feedback, for poor communication. If the seller wants to, they can send you a request to revise the negative feedback. Then you can demand a full update on what they have done to get the item back, before you revise the feedback. I predict they will get back to you immediately. Generally even when sellers ignore my messages, they get back to me within about 5 or 10 minutes after I leave negative feedback. They are too busy to respond to messages, but I have never seen a seller who was too busy to send a a request to revise feedback.

I strongly urge you not to DEMAND anything in exchange for a feedback revision. Ebay is very strict about enforcing the feedback extortion policy. Feedback is a tool please don't use it as a weapon. It will backfire on you.

**POSTING ID**
***The best advice I've ever received in the community is that if you don't want someone to respond to you, you shouldn't respond to them***

guybemis · ‎11-23-2018

@sly_kitten2018 wrote:
@guybemis wrote:
@andy7715 wrote:
My gripe is they said they would attempt to get the item back but never gave me a followup about how their attempt was going when it was the seller's mistake. I asked if they'd had any luck and never got a response. Bear in mind, this model kit is a rare kit you don't see sold very often. It's not something I can just go purchase from someone else.
@andy7715 wrote:
My gripe is they said they would attempt to get the item back but never gave me a followup about how their attempt was going when it was the seller's mistake. I asked if they'd had any luck and never got a response. Bear in mind, this model kit is a rare kit you don't see sold very often. It's not something I can just go purchase from someone else.
Go ahead and leave the negative feedback, for poor communication. If the seller wants to, they can send you a request to revise the negative feedback. Then you can demand a full update on what they have done to get the item back, before you revise the feedback. I predict they will get back to you immediately. Generally even when sellers ignore my messages, they get back to me within about 5 or 10 minutes after I leave negative feedback. They are too busy to respond to messages, but I have never seen a seller who was too busy to send a a request to revise feedback.
I strongly urge you not to DEMAND anything in exchange for a feedback revision. Ebay is very strict about enforcing the feedback extortion policy. Feedback is a tool please don't use it as a weapon. It will backfire on you.

Good point. I wasn't suggesting that the seller literally demand. Change that from demand to request the seller give an update on what steps they have taken to get the item back.

I have found feedback to be a very good weapon to get the attention of sellers. This is how I typically use it.

Seller: Hi I see that you gave me negative feedback. I'm on vacation right now. That is why I didn't respond to your messages. Could you please revise your feedback? I'm going to get that item shipped out to you as soon as I get back.

Me: Sure no problem. I'll revise the feedback, as soon as I get the item.

siamdao · ‎11-23-2018

These things happen. A lot of people here suggesting the seller is trying to cancel the sale to relist in the future. Speculation and assumption generally are not supported by a lot of factual imformation. The seller indicates that a mistake has been made with money refunded. They have provided a reason for a cancellation. I can understand your frustration that you didn't receive your model. Personally I would check some of the feedback others have left for this seller before leaving a negative. If there are other negative feedbacks or indications in positive feedback that this type of thing keeps happening, then go ahead and leave the negative. But if the selller has a history of providing good service and a good product then what's the purpose of leaving a negative feedback for a one time error? Had the seller not returned your money immediately by stringing you along then negative feedback might be in order. Hope you can find what you looking for, Christmas is around the corner and maybe Santa will help you out 🙂