Seller asking for cancel because they found it cheaper

[krr107]

So I had a question wanted to get advice on best way to approach this. 

I recently sold an item and the buyer messaged me a week later asking to cancel I said I can’t it’s final and it will ship out on the promised date. She responded saying it’s more expensive than currently listed on eBay and I should offer a discount or cancel it. I repeated and said no. She also already paid for it.

my concern here is when I do ship it out she will do a return request or item not as described case against me and try some nonsense. Obviously the messages help prove she has ulterior motives if she decides to do so but wondering what the best course of action is here. Is it best to just cancel it or hold firm? If there was a legitimate reason I’d understand but I found it ridiculous to have someone tel me it’s cheaper on eBay now and they want to buy it from someone else. That’s just buyers remorse imo. 

[coffeebean832]

If you haven't shipped yet- cancel it. You're asking for trouble if you force a sale on a buyer who made it clear they don't want it.

[buyselljack2016]

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@krr107 wrote:

So I had a question wanted to get advice on best way to approach this. 

I recently sold an item and the buyer messaged me a week later asking to cancel I said I can’t it’s final and it will ship out on the promised date. She responded saying it’s more expensive than currently listed on eBay and I should offer a discount or cancel it. I repeated and said no. She also already paid for it.

my concern here is when I do ship it out she will do a return request or item not as described case against me and try some nonsense. Obviously the messages help prove she has ulterior motives if she decides to do so but wondering what the best course of action is here. Is it best to just cancel it or hold firm? If there was a legitimate reason I’d understand but I found it ridiculous to have someone tel me it’s cheaper on eBay now and they want to buy it from someone else. That’s just buyers remorse imo. 

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You can not be very concerned about that, or you would just cut your losses, and cancel as "buyer request".  You would be out $0.30, and a bit of time.  Sold once, will sell again.

No good can come from a forced sale, even if the buyer is in the wrong about the why.

 People change their minds about purchases in real life all the time.

Have you ever made a purchase, and taken it back to the store for a refund.  That's how it works in the real world.

[dbfolks166mt]

Simple solution as others have stated cancel the sale using buyer requested as the reason. Put the person on your BBL. 

[kensgiftshop]

@krr107 

Save yourself some trouble later and cancel as buyer requested.

[krr107]

Thanks all. It’s very irritating to deal with this kind of nonsense but I think canceling this is probably the best thing to do also. I don’t feel like dealing with headaches of return order requests etc. 

[amricons]

We have advised many sellers to establish a set of rules and stick with them. There is 1 of you and millions of buyers,  They are each unique and so are you.  It is not about the item. It is about your time.   Can you imagine buying a pound of apples at one store and then taking them back when you found them cheaper at another ?  eBay sets no standards for buyers or sellers for that matter, so you must set them for yourself.  Buyers due to the nature of the internet and eBay lack of standards have allowed worse and worse behavior.   

[krr107]

This is exactly what **bleep** me off the most about the situation. But my time is valuable and I need to think from that perspective also. I can fight this or just deal and move on. 

[caldreamer]

If you do not allow buyer  to "cancel the sale" they have ways to back at you.   Any customer can "reverse credit card charges" after they receive item (keep item and your money).   Or they can use EBAY Money Back Guarantee (supersedes "no returns" policy) by claiming "not as described" (forced to give refund) plus shipping BOTH ways.   EBAY does NOT require customer to prove their claims.  EBAY only looks at tracking# (not what is inside the box).  Even if they return "box of rocks" you still have to return money.

It is in YOUR best interest to allow this customer  to cancel the transaction.

[1tuna]

its fastest to just put this in your rear view mirror

ebay does take this reason seriously.I am pretty sure its listed among reasons to return something

its right up there with "just did not like the item"

the reason does not even matter but you can be done with this today if you just cancel

[north40sales]

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@amricons wrote:

We have advised many sellers to establish a set of rules and stick with them. There is 1 of you and millions of buyers,  They are each unique and so are you.  It is not about the item. It is about your time.   Can you imagine buying a pound of apples at one store and then taking them back when you found them cheaper at another ?  eBay sets no standards for buyers or sellers for that matter, so you must set them for yourself.  Buyers due to the nature of the internet and eBay lack of standards have allowed worse and worse behavior.   

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Problem with doing that on eBay is that when you ship your pound of apples out, the buyer will simply request a return of said pound of apples forcing you to pay for shipping back and issue a full refund.   You will have your pound of apples back, but be out 2 x shipping charges plus the FVF.

[krr107]

Thanks all. I canceled it. Blocked buyer and moved on. 

frustrating as it is, I’m sure it can get much worse

[dbfolks166mt]

     A lot of us have to deal with these type of things and you are correct this is an easy one to handle. There are some that get ugly. 

[luckythewinner]

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This is exactly what **bleep** me off the most about the situation.

There is no point in getting emotionally involved with a business transaction. That is wasted emotion and  wasted energy. 

I can fight this or just deal and move on. 

If you fight it and hte buyer is paying attention, you will lose - and in the process you may lose the cost of shipping both ways and your item. Because any buyer can steal any item from any seller at any time with a fraudulent dispute. 

If there was a legitimate reason I’d understand but I found it ridiculous to have someone tel me it’s cheaper on eBay now and they want to buy it from someone else. That’s just buyers remorse imo.

It is buyer remorse. But unfortunately, eBay does dismiss SNAD requests because of expressions of remorse. 

And as a suggestion, your own pricing strategy may be opening you up to this type of issue. For instance, your sold listings show the the McFarland Batmobile selling three times in August - with prices of $65, $52 and $47. Now you currently have it listed for $46. 

A buyer of that item on August 23 at $52 might see you listing it for $46 and be annoyed that you lowered the price after he bought. 

As a seller, I realize that supply, demand and acquisition costs play a part in pricing. But many buyers will not. 

[fashunu4eeuh]

After the sale, eBay has been known to show exact and similar items on the same page as the sale confirmation. (Sometimes beating the price the buyer paid.) It is hard to blame the buyer for wanting a better deal.

Glad you canceled it—it is in your better interests to have done so. Nothing good can come out of fighting a cancellation request from an unhappy buyer.