eBay

yourneighborjames · ‎09-09-2020

eBay has absolutely no protection for sellers and they will try to milk you dry.

I’m just a guy trying to sell my stuff to make more money during COVID. But a scammed took advantage of eBay’s horribly flawed system.

i opened a “case” and provided much correspondence that supports my claim, but within TWO MINUTES they close the case in the fraud buyer’s favor. How did you review all of my provided documents is only TWO minutes eBay? You can’t. You didn’t.

The scam buyer still has my item and my money. eBay has deducted hundreds from my PayPal as part of a fraud laptop return, then they have the audacity to attempt to charge me for “seller return fees” as part of a return which never happened.

All the while they avoid or don’t have any human customer support. I’ve been trying to get a hold of eBay for weeks to no avail. The app portal And help center is worthless.

Dispicable. Shame on you ebay.

Where is my money eBay? Where is my item?

sailinship · ‎09-23-2020

I have to admit, due to some things that have happened recently, I am starting to look at other platforms. If ebay is going to consistently try to make this a robotic auto system, with little or no humans on their end, and the rules are set up to screw the seller, then I don't see this platform as viable as it once was.

oboverstockparts · ‎09-23-2020

After reading all these replies to this issue... Its somewhat apparent that you all don't sell on amazon. Ebay provides more seller protection than most other platforms.

It doesn't matter what actually happens or what was said... Buyer is ALWAYS right on amazon. And if the buyer calls in to Amazon speaks with a rep (which sellers do not have access to) whatever the buyer says is what is translated on to the seller. Regardless of how absurd it is.

Just last year buyer claimed a product was not as described (different brand). Customer complained and it ended up getting our account suspended for 3 months (luckily the appeal gods finally accepted our appeal). The appeal was just **bleep** about how it was our fault and we did advertise it wrong and everything. Even though the entire listing was branded and the picture showed the brand of the product.

Ebay has some flaws but they have to side with the buyer in some cases in order to compete with the ridiculousness of Amazon.

albany_sellers · ‎09-27-2020

You would think that eBay would just completely do away with being able to contest a return. I don't understand why they even bother letting you dispute a case when they auto rule against you EVERY TIME. All that option does is tricks sellers into thinking there is going to be some sort of case review when nothing is even looked at by a human being.

It serves only to cost us money and our items when someone does not know better.

marie185antiques · ‎09-27-2020

You are sooo right. Also sellers should be aware of the fact that besides losing their item plus shipping costs e-bay keeps their FVF fees plus they downgrade your seller status for not being compliant. How's that for a double whaminie and slap in the face?

Oh, and as a bonus they will now raise their commission rates on items sold to 5% more.

Is this a scam or what?

little*blackdog · ‎09-27-2020

I'd like to see the statistics on how many of those sellers you speak of ARE NOT selling high-priced items! I think the majority of sellers using eBay are selling items for far less than the cost of a computer or other expensive electronic item.

A few years ago, I got ripped off selling a pair of $49 boots! After that, most of the items I sell are for around $20. or less. Most scam-buyers aren't going to bother wasting their time to steal that! It's a strategy that works for me. If I have anything valuable, really fragile, rare, or over-sized, it goes into the local paper or is sold locally via online venues. There's no way I'd try and sell anything expensive on eBay these days.

comics-scifi-collectibles · ‎09-27-2020

jdoman@tpa.ebay.com wrote:
Hey there,

I'm sorry to hear about your experience I know myself would be frustrated too.
eBay has human phone support available 24/7 and you can find the number via the contact us button on the page below.
https://www.ebay.com/help/home

Kind regards, J

@jodoman@tpa.ebay.com

Ebay does not have "human support" 24/7 for all issues. The only 24 hour support is for account security issues, such as hacked accounts.

Members can theoretically request callbacks during the day from 5am to 10pm but many have not been receiving the callbacks. OR the call back times are 400 to 500 mins.

Comics-scifi_collectibles Is a Volunteer Community Mentor.
I have been a seller since 2003

myescape · ‎09-27-2020

If buyer asked to cancel before you shipped why didn't you?I would have cancelled when they asked for shipping to another address

This is a user to user board not eBay employees.
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When people show you who they are, believe them

renegade-chance · ‎09-27-2020

@albany_sellers wrote:
Welcome to eBay where all sellers are just uncaught scammers or thieves. Remember, there is no such thing as winning a case as a seller, it's not something that happens on eBay, regardless of proof or evidence supporting you.

If a buyer says it, it is the word of God and unchallengable. Think before you EVER sell anything expensive, if someone wants to steal it, they can with zero risk.

Sorry, but I have to disagree with you.
I just won a SNAD case last week by proving Buyer's Remorse on a $650.00 item. No Returns stated on the listing. Escalated from the SNAD return request to a case in my seller favor.

marie185antiques · ‎09-28-2020

This practice is so terribly wrong and unfortunately the scammers know how to play the game. After this past month of dealing with two situations that were so obvious I have become very paranoid. My suggestion to sellers would be this, as it fits a pattern. The prospective buyer will ask a lot of questions no matter how descriptive your listing is and how many photos you have posted. Then they will make a low-ball offer. At this point IMMEDIATELY place them on your block list to save yourself a lot of grief. If you do not do this it will be a loss/loss situation for you and a money maker for e-bay. Always play the defensive so that you are not the loser.

freshw-100 · ‎09-28-2020

Very correct. Buyer's 1st request has to be answered firmly with the correct information. No point of blaming the platform eventually.

bargainbigshot · ‎06-28-2021

Very little of that huge buyer influx is comprised of individual sellers shipping from the USA.

The original poster here has said he is selling his own stuff, in other words, a non-pro -- not even a mom & pop op.

While your answer to him is technically correct, most of those new sellers are volume sellers who write off the cost of a scammer here or there automatically as overhead. And many are located in China.

Obviously it makes sense for eBay to focus on these volume buyers who presume there will be X percentage buyer fraud and don't look to eBay to recover that loss

But it terms of giving advice, let's not give this fellow the impression that other sellers make eBay work because they are smarter than he is.

They are just a whole lot bigger.

It has been decades since eBay styled itself as America's yard sale. Small sellers need to understand that eBay doesn't actually need our business.

It is still great for making a few extra bucks here and there, but you have to sell enough items with a large enough profit margin that occasional buyer fraud won't put you in the red.

And you can't take it personally or you will be miserable.

auctionairecorp · ‎06-29-2021

@corvettestainless wrote:
There is no 'proof' you could have presented. Buyers have a 30 day MBG. They open a case, you must answer the return case (either clicking 'provide return label if a 'Not Working' 'Not as Described' type return).. and once tracking shows it returned, you have to refund, or ebay will do it for you. If you do not answer the first request, ebay will refund and have the customer 'keep' item.

Interesting that this person is purporting to be an

adviser and expert of eBay but doesn't have any eBay feedback or sales experience. A problem that is getting worse by the month on eBay one after another people coming on here and defending an indefensible position for eBay's benefit

auctionairecorp · ‎06-29-2021

@oboverstockparts wrote:
After reading all these replies to this issue... Its somewhat apparent that you all don't sell on amazon. Ebay provides more seller protection than most other platforms.

It doesn't matter what actually happens or what was said... Buyer is ALWAYS right on amazon. And if the buyer calls in to Amazon speaks with a rep (which sellers do not have access to) whatever the buyer says is what is translated on to the seller. Regardless of how absurd it is.

Just last year buyer claimed a product was not as described (different brand). Customer complained and it ended up getting our account suspended for 3 months (luckily the appeal gods finally accepted our appeal). The appeal was just **bleep** about how it was our fault and we did advertise it wrong and everything. Even though the entire listing was branded and the picture showed the brand of the product.

Ebay has some flaws but they have to side with the buyer in some cases in order to compete with the ridiculousness of Amazon.

I have two seller accounts on Amazon but only use one of them I'm here to tell you that you're wrong Amazon is a much better company was a price-earnings ratio 8 times that of eBay and a much safer place to sell for sellers

downunder-61 · ‎06-29-2021

@auctionairecorp wrote:
@corvettestainless wrote:
There is no 'proof' you could have presented. Buyers have a 30 day MBG. They open a case, you must answer the return case (either clicking 'provide return label if a 'Not Working' 'Not as Described' type return).. and once tracking shows it returned, you have to refund, or ebay will do it for you. If you do not answer the first request, ebay will refund and have the customer 'keep' item.
Interesting that this person is purporting to be an
adviser and expert of eBay but doesn't have any eBay feedback or sales experience. A problem that is getting worse by the month on eBay one after another people coming on here and defending an indefensible position for eBay's benefit

I would have thought that since you have been a member since 2011 you would surely have heard of Posting id's, guess not

********************************************************************
I have been imported from Australia and this is my posting ID

dnasilver · ‎06-29-2021

Were you scammed or did someone commit a Commerce Law violation? Did someone commit fraud against you that involved other parties? If they did contact your States Attorney or the US Dist. Attorney (feds). Being a party to a crime is also a crime in itself. TOS does not protect any company/person from actual crimes, if one actually did occur.