My feedback score was 100% until I ran into a horrible buyer.
He purchased gaskets that were silver in color and were listed as copper gaskets. His purchase was around $20. He left me negative feedback stating that the gaskets were aluminum not copper. I spoke to him over the phone, thinking we would be able resolve the issue and I would be able to offer a refund to please him but he was argumentative and was referring to me as "look lady" and "listen lady." I told him that I have 100% on feedback to let him know that I go out of my way to please my buyers and he said "not anymore." I'm not sure if he was talking down to me because I am a woman but it sure felt like it as he was referring to me as "lady" and telling me that I need to know what I am listing before I post items on eBay and that, if the gasket is silver, it means it is aluminum. I am still failing to understand why he purchased the gaskets, seeing that they were silver in all pictures provided in the listing, if he felt that all copper is only goldish in color. Also, I don't understand why he didn't message me or request a refund like most buyers do if there is an issue, but, yet, kept $20 worth of gaskets and left negative feedback. This gave me no opportunity to resolve his issues prior to him leaving negative feedback.
I have been an eBay seller for 17 years and have never run across this situation nor have I ever been abused by a buyer is such a manner. I have contacted eBay several times and have talked to 3 eBay agents to try to appeal the negative feedback but they are saying they have to find something that shows that the buyer violated eBay's policies so, I suppose, that is why it has been a long wait. Every agent I have spoken to tells me to wait 3 to 4 business days, but, nothing has changed so far. The 3rd eBay agent, that I spoke with today, told me to try messaging the buyer and try to resolve the issue again to see if I can get him to retract the negative feedback. I knew I was wasting my time, but I tried anyway. I told the buyer I would refund him and he could keep the parts but to please retract the negative feedback. Well, he said if I don't leave him alone, he would report me to eBay for harassment. Welp, I tried! So, I have learned that a buyer can purchase an item from you and leave negative feedback by merely being in opposition to what you described in your description without attempting to return it or without contacting you to give you an opportunity to fix whatever the issue is to please them. I will be looking at that (1) negative feedback as a thorn in my side for a year...so unfair!
Since buyers have "buyer protection" and sellers are to provide excellent customer service, why are buyer's allowed to abuse sellers in this manner by screwing up all the work we do to keep our feedback score excellent and all they need to do is automatically leave negative feedback without any communication with the seller and it doesn't even matter that their reason for leaving the negative feedback is untrue?
