Seller Protection

[used-gadget]

Is there any seller protection on new ebay payment method. We sold buyer a $700 item and buyer said item not as described and ebay refunded buyer without buyer returning the item.

Where is seller protection. Ebay customer support said buyer opened CC Claim. 

Looking forward for suggestions.

[Anonymous]

Ebay is the last place you should ever go to sell something over the value of $5.   They are the most anti seller, most unprofessional company, with the worst customer service of any company doing business in the USA.  

You'll get nowhere with ebay, they could care less that you lost a $700 item due to their participation in mail fraud schemes, the best thing to do is what I did, start printing rolls of toilet paper with ebay's label on them, so you have something worth while to wipe your rear end with when you have to take a #2. 

[southern*sweet*tea]

If the buyer opened a claim with their credit card, there is nothing Ebay can do. They have to abide by the decision of the credit card company, who is always going to side with their customer.   Was a case opened and did you respond in the case?

[farmalljr]

I can tell you, we are NOT getting the whole story. A buyer opens a return, for any reason, you are asked to approve the return. If you ignore that message, you by default, have told eBay you don't want the item back. Without responses from you, eBay is going to refund the buyer.

You have a small amount of time to respond and participate in the process, or you automatically lose both ends of the case (and rightfully so).

If you didn't follow the rules and you lost $700 AND the item, you can't blame eBay OR the buyer. You have a role to play too.

[luckythewinner]

---

@used-gadget wrote:

Is there any seller protection on new ebay payment method.

---

Seller protection under the new payment method is pretty much the same as it was under the old payment method. I believe PayPal would also pull the funds from the seller in the event of a chargeback.   

[puckbun_33]

You didn't ask the buyer to send the item back?

[portkoop-0]

You can benefit from seller protections by following these guidelines and providing evidence when necessary:

https://www.ebay.com/help/selling/getting-paid/handling-payment-disputes?id=4799

[fashunu4eeuh]

Hi, as a Top Rated Seller, you should know how to handle a dispute, be it a Not As Described case or a chargeback. There are few seller protections on eBay, and you have to participate in the process for NAD cases or Item Not Received claims thru eBay’s Money Back Guarantee.

I took a look at your feedback. You have had a number of unhappy customers. If i were you, i would work on quality control of items for sale to avoid cases being opened against you.

You will continue to find yourself behind the 8 ball until you bone up on dispute processes that sellers encounter in ecommerce platforms. It can be risky for sellers with high dollar items. The eBay Money Back Guarantee protects buyers’ interests on eBay. As a seller, you need to know the policies that govern the site in order to protect your own interests. 

[mam98031]

---

@Anonymous wrote:

Ebay is the last place you should ever go to sell something over the value of $5.   They are the most anti seller, most unprofessional company, with the worst customer service of any company doing business in the USA.  

You'll get nowhere with ebay, they could care less that you lost a $700 item due to their participation in mail fraud schemes, the best thing to do is what I did, start printing rolls of toilet paper with ebay's label on them, so you have something worth while to wipe your rear end with when you have to take a #2. 

---

That is so misleading.  There are millions of successful sellers here that sell stuff over $5.

[mam98031]

---

@used-gadget wrote:

Is there any seller protection on new ebay payment method. We sold buyer a $700 item and buyer said item not as described and ebay refunded buyer without buyer returning the item.

Where is seller protection. Ebay customer support said buyer opened CC Claim. 

Looking forward for suggestions.

---

There is no way anyone can accurately give you any useful information with this limited information.  There is much missing here.

What was the reason for the CC claim?

MP automatically puts this money on hold when a claim is filed.  That does NOT mean the buyer has been refunded, it means MP has the money on hold to protect it in case it is needed to refund the buyer.  Are you assuming the buyer was refunded because MP put your money on hold?

Did you contact MP to discuss what this chargeback was all about?  If you haven't you should do that first thing tomorrow as your time is limited.  

Sellers don't have a lot of rights when an INAD has been filed.  But you really need to talk with someone in MP and make sure that you have the correct reason for the chargeback being filed.  They aren't always because there is a problem with the product.  And the reason they opened the chargeback is very important.

Haven't you ever dealt with a chargeback in PP?  Granted they are different a bit in MP.

Let us know what you find out.

[pburn]

---

@farmalljr wrote:

I can tell you, we are NOT getting the whole story. A buyer opens a return, for any reason, you are asked to approve the return. If you ignore that message, you by default, have told eBay you don't want the item back. Without responses from you, eBay is going to refund the buyer.

You have a small amount of time to respond and participate in the process, or you automatically lose both ends of the case (and rightfully so).

If you didn't follow the rules and you lost $700 AND the item, you can't blame eBay OR the buyer. You have a role to play too.

---

@farmalljr 

The OP's buyer didn't file the dispute with eBay, so your advice doesn't apply to this situation:

" . . . buyer opened CC Claim."

[caldreamer]

Go to Ebay HELP and type CHARGEBACKS in search.   That gives detailed information on handling credit card "chargebacks" under MANAGED PAYMENTS.

The other option is to contact BUYER and politely ask them to return phone (offer to money in their PayPal account to cover shipping costs).    

Good luck to you!