Seller Hub - timing for solutions

[mr_lincoln]

If you were on the Chat today there was some good discussion on Seller Hub but one of the big concerns is eBay's ability to quickly revise it to be a more effective tool.  There was one comment made in response to a post, " ... The goal of Seller Hub is to centralize functionality in one place rather than have multiple tools with different functionalities in different places.  It does not yet have all of the functionality we envision for this tool ... "

While I get that, the current format is spread out that all the functionality has to be searched for, scrolled to, clicked several times to get to.  It also sounds like lots of the older Classic formats will eventually be history.

I've been using the Hub for a few weeks now and put a 2nd ID here in it myself.  There is some good functionality that I like on the Relisting tool on the Hub compared the older Classic style.  There are some good Shortcuts that I like.  There is however simply too much wasted space on the Overview page in the various tiles and my concern is that the fix for that will not be forth coming any time soon and not before other older format functionality has been discontinued.  And yes, I keep harping on this because it lies at the center of many complaints I have read about the Hub ... the Customization needs to be completed AND allow Sellers to size the tiles and create their own lists PLUS combine the Selling Tools list with the Shortcut list ... full customization will give sellers some ownship as to how they structure it to satisfy and support their business profile as a Seller. 

I encourage folks to keep using the Comments link to point out things you like and don't like ...

Below is a pic I prepared from my Overview Page ... what I want to see is the black areas turned into the "functionality" mentioned above ... take a look, there's enough black space for another tile on the first row ...

[goodluckselling]

I think if I simple remind you that eBay has more than 25 Millions registered sellers and the seller hub was not designed for your specifically.  Understand not all sellers use the same features you do.  The assemble of features is broad because 25 millions users will want different features available to them. 

Also understand this tool was released almost two years ago and many changes have been made to it, some good some bad for me, but probably good for more than it was bad.  If there ever was a tool from eBay that was disected from every angle it is this tool.  It works very well and all it takes from new users is more experience using it and when you do this you will start to understand the laytouts, why things are the way they are.  There are real reasons for the process that benefit many. 

I get it that some do not like change.  No Problem, it is understandable but in ecommerce you are always goiong to have change and very quickly because that is the nature of the industry.  Sellers need to get out of the its not perfect for me so it stinks mentality.

It is not made for any one seller but for the entire ebay user base.  If sellers want a customize seller hub they can certainly hire someone to create one off line that will upload and do what ever they are will to pay for.

Quit worring about what if scenarios.  Some will come up but most of those have been worked over for almost 2 years before eBay released this to everyone.  Go with it and have a bit of faith in this tool.  This is a very good tool that you can be proud of if you just give it enough time for you to understand processes within the tool.

Good Luck Selling!

[penguins_dont_fly]

A bit defensive there goodluck? 

As a Selling Manager Pro user, the seller hub is similar enough that it was not a big learning curve for me.

But I agree with Linc ... too much wasted space ... and it needs to be as customizable as SMP or more. Let each seller decide how much real estate the options need and what is important to that particular seller.  SMP allowed this ... why not SH?

With the push for mobile optimization, I don't understand what sized screen/monitor the SH screens are aiming for? They ALL have horizontal scroll bars ... even on my 27" HD monitor 😞 😞

What I really dislike is that there is no way to get to Purchase History from the SH ... Sellers buy too (although I only buy office supplies on the store ID)

Plus ... Some of the sort and filter options that SMP has for active ended and sold are either missing or just don't work...Filter by SKU (Custom Label) doesn't work, for example.

And ... seriously ... we need to be able to get to deleted items. I have a bookmark to "My eBay All Selling" that is the ONLY way to find items that have been deleted ... if and when that page finally goes away, what then?

[stoneledge]

Purchase History is under My eBay on every page.  I don't think it belongs within the Overview Page of the Seller Hub.

And for ALL, when we are discussing the Overview Page of the Seller Hub, we should say we are talking about the Overview Page of the Seller Hub and not equate the term "Seller Hub" with the "Overview Page."     The Overview Page is just one feature of the suite of components of the Seller Hub.  The terms are not equivalent. 

[siayan]

There are some thing that just don't make sense. They are minor but maybe posting them someone will see it.

Why, if you push the 0 or whatever number of unread messages  on unread messages it doesn't just go to all messages with the unread in dark? It is the easiest way to get to messages so why the extra click?

[penguins_dont_fly]

@stoneledge

Point Taken ... The SHOP, then LOL

 But I was actually taking the SH as a whole, including the SHOP, "Orders" and "Listings" tabs when I was talking about horizontal scrolling and the filtering options.

Since I can ONLY use my eBay Shipping supplies coupon on the Store ID, I should be able to get to those Purchases easily ... I dislike the My eBay screens ... because I have been using SMP and now SH for so long 😉

And ... Account ... Why no tab for Account? If you are going to consolidate, consolidate. It just seems half-baked to me ... JMHO.

[mr_lincoln]

@stoneledge

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@stoneledge wrote:

Purchase History is under My eBay on every page.  I don't think it belongs within the Overview Page of the Seller Hub.

And for ALL, when we are discussing the Overview Page of the Seller Hub, we should say we are talking about the Overview Page of the Seller Hub and not equate the term "Seller Hub" with the "Overview Page."     The Overview Page is just one feature of the suite of components of the Seller Hub.  The terms are not equivalent. 

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LOL!  They should have posted a pic with nomenclature on the various items ... the Tiles as I call them are the fixed size windows that we can show or hide in customizing the Overview Page (OP?  that's going to be confusing here!).  The Overview Page is the center of the "Hub" like a wheel ...

[stoneledge]

I'm trying to reduce the confusion.  Seller Hub is not the same as the Overview Page.   I don't consider the Overview to be the main feature.  In my use I think of the Listings and Orders pages as the main features of the Seller Hub.  I use the Overview Page to go to other things.

I have browser bookmarks saved for

• Orders, Paid Awaiting Shipping
• Orders, Paid and Shipped
• Listings (a pre-selected subset that I use most often)
• Overview Page.

I do get your humor.     

I agree that there are Tiles on the Overview page of the Seller Hub.   It would be nice to be able to customize what's inside the tiles.  I like that most of the Tiles are linked to a larger version of the Tile on its own page. 

[lookng2015]

I'm avoiding the HUb until I have absolutely no other choice.

I'm not expending the time and effort to 'customize' something they can randomly change.

As it is they constantly change my (allegedly) "customized" settings for bulk editor whenever they feel like it and I'm sick of it.

[mr_lincoln]

@stoneledge

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@stoneledge wrote:

I'm trying to reduce the confusion.  Seller Hub is not the same as the Overview Page.   I don't consider the Overview to be the main feature.  In my use I think of the Listings and Orders pages as the main features of the Seller Hub.  I use the Overview Page to go to other things.

I have browser bookmarks saved for

• Orders, Paid Awaiting Shipping
• Orders, Paid and Shipped
• Listings (a pre-selected subset that I use most often)
• Overview Page.

I do get your humor.     

I agree that there are Tiles on the Overview page of the Seller Hub.   It would be nice to be able to customize what's inside the tiles.  I like that most of the Tiles are linked to a larger version of the Tile on its own page. 

---

I agree 100% with your customization suggestion and I would add that the Tiles should be able to change size to eliminate the wasted space ... I've been posting and harping on this point since I learned the Hub and have sent the suggestion in plus posted on the Weekly chat.  Seller Hub has good potential, that I can see.  BUT, it needs to be condensed, customizable, etc. so each Seller has it conform to their business model.  I have a Basic Store and there are two other Everyday Rate plan IDs here ... we don't need as much as a Premium or Anchor store ... we sell collectibles not NEW items, same thing, not as much is needed.  Anyway, to your point about the Tiles, below is what I would love to see them allow, combine Shortcuts with the Selling tile list, eliminate wasted space and have 4 tiles per row instead of the 3 fixed size ones ... hopefully they do this and sooner rather than "months" or "within the year" that they have stated ...

[mr_lincoln]

@lookng2015

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@lookng2015 wrote:

I'm avoiding the HUb until I have absolutely no other choice.

I'm not expending the time and effort to 'customize' something they can randomly change.

As it is they constantly change my (allegedly) "customized" settings for bulk editor whenever they feel like it and I'm sick of it.

---

Nobody would fault you for that ... for myself I simply took notes from all the "I hate this" threads prior to getting put in it ... it took less than 10 minutes to customize the Overview Page and learn the navigation so i can do what I need to do.  I also put one of the Everyday Rate plans here in it ... that allowed me to see its use and value at two levels of account types so I could provide some intelligent and logical feedback for them since them seemed to be soliciting it.  What I really hope doesn't happen is the same thing that was done to The Community with ALL the wasted space that most people objected to ... alleged changes were to take place and here we are, how far down the road and there is really no change to it?

[goodluckselling]

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@penguins_dont_fly wrote:

A bit defensive there goodluck? 

As a Selling Manager Pro user, the seller hub is similar enough that it was not a big learning curve for me.

But I agree with Linc ... too much wasted space ... and it needs to be as customizable as SMP or more. Let each seller decide how much real estate the options need and what is important to that particular seller.  SMP allowed this ... why not SH?

With the push for mobile optimization, I don't understand what sized screen/monitor the SH screens are aiming for? They ALL have horizontal scroll bars ... even on my 27" HD monitor 😞 😞

What I really dislike is that there is no way to get to Purchase History from the SH ... Sellers buy too (although I only buy office supplies on the store ID)

Plus ... Some of the sort and filter options that SMP has for active ended and sold are either missing or just don't work...Filter by SKU (Custom Label) doesn't work, for example.

And ... seriously ... we need to be able to get to deleted items. I have a bookmark to "My eBay All Selling" that is the ONLY way to find items that have been deleted ... if and when that page finally goes away, what then?

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I am one of the early adaptors to seller hub.  I went through dozens of changes as we refined and made it better.  Not all changes benefited me, but all changes are workable.

To much wasted space?  I do not have any wasted space so I am not sure what you are seeing?  If you are speaking about all the links in the different boxes just understand as I have already said you might not have any use for them but thousands of others seller do.  The seller hub is not customizable to every sellers exact needs.  It is a place all sellers tools can be found.  It is designed to make selling easier for current sellers and new sellers which will increase dramatically when the cataloged shopping experience go completely live. 

Seller hub is more than the first page you see.  All the sold, unsold, active pages, etc are all part of the seller hub.  All of those pages have customization options.

Custom Labels.   If you do not know how to do something, ASK, do not put out info that is not true because you could not figure it out.  It spreads like wildfire when it was false news from the beginning.

Here is how you filter custom labels

• Go to your active listing page within the seller hub
• check to make sure you have custom labels showing as a header on that page, if not then click on the customize tab (top right area next to the print tab) and select and save the changes so it shows, then you can sort A to Z or backwards, just like the other header options. 

Pretty much all the pages have customizations and filters to get as exact info as is possible.

Purchase history is not seller feature.  It is a buyers feature and it does not belong in the seller hub which is exclusively about selling.  Buyers who do not sell should not have to go to a seller hub to find there purchase history.  Not all buyers are sellers, in fact eBay has over 170 Million registered users and about 25 Million registered sellers.

Deleted items.  Please help me understand why sellers need access to deleted items?  I am being serious.  I am a full time sellers and can not ever recall the need to pull up something I deleted because it was not revelant any longer to my business?  If you need this info then do not delete them.  Leave them in unsold or save them off line.  Delete on the internet means gone and usually no more access to the deleted items.  

Good Luck Selling!

[stoneledge]

Excellent, thoughtful, organized response, using the proper names for each feature being discussed. thank you.

[mr_lincoln]

@goodluckselling  Your comment on not seeing wasted space ... the first pic is the current SH 3 Tile per row and the black boxes are the wasted space ... the 2nd pic is my version of eliminating that wasted space AND has 4 Tiles per row ... the idea for any business is a quick glance for an update and that means more info on the screen ... not large areas of wasted space.  I've already stated it has potential but NOT in its current format and quite honestly, I am surprised this product was delivered in this state for the masses to use ... it is obviously NOT a finsihed product and WE are still developing it.

[stoneledge]

Selling and Shopping are two different things.  Both are complex.
I don't think they should try to fold shopping into Seller Hub in any way.  We have a link on every page of ebay to get back to the "buyer site ebay.com"

I don't think we need another Tab for Account.  We don't need more tabs on Seller Hub.   There is a Tile for Seller Account (called Account Summary) on the Overview page of  Seller Hub.   I don't need to link to my eBay Seller Account details on every page of the Seller Hub.    If you need to, you can create a browser bookmark to your  Seller Account