eBay

inhawaii · ‎03-24-2025

Seeking critique (good or bad) on the reply to the negative feedback I recently received.

Funny how when I give advice to others on responding to negative feedback, I'm much more calm and non-emotional than when it happens to me. LOL

Long Train Runnin' - The Doobie Brothers

luckythewinner · ‎03-25-2025

@inhawaii wrote:
Seeking critique (good or bad) on the reply to the negative feedback I recently received.

Funny how when I give advice to others on responding to negative feedback, I'm much more calm and non-emotional than when it happens to me. LOL

IMHO the "Why on earth"? part is inappropriate. It is presumptuous to suggest that a buyer should be willing to spend additional time and effort on a negative experience.

luckythewinner · ‎03-25-2025

@bonjourami wrote:
Chalk it up to a newbie numphy. I see nothing wrong at all with your response, I would have said the same.

Again, IMHO it is presumptuous to suggest that a buyer should be willing to spend additional time and effort on a negative experience. Some people just want to let their feelings be known and move on.

bonjourami · ‎03-25-2025

Different strokes....

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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams

roadking5555 · ‎03-25-2025

I see nothing wrong with the feedback. Just maybe, if the buyer has another issue down the line they may be inclined to message the seller to make it right. just my opinion.

duffy4444 · ‎03-25-2025

@inhawaii:

Hi, James,

Instead of saying, "Why on Earth would you jump to leaving me negative feedback without even contacting me first that there was a problem?",

It would have been better to say, "It's not necessary to leave negative feedback before contacting a seller first that there is a problem. I am always open to a refund or speedy replacement instead." That's a simple educational statement intended for future buyers to see that you have great, professional customer service.

Have a mai tai or two (with an umbrella in it) and look forward to the negative being history in 12 months, and scrolling off the first page even sooner. It's not worth getting your knickers in a twist over some buyer that jumps the gun and is maybe a couple tacos short of a combination plate - we all get those impetuous buyers ever now and then.

I hope this particular buyer is now on your BBL ...

Cheers,

Duffy

nyr134 · ‎03-25-2025

The buyer is inexperienced on eBay (based on the three feedbacks recorded) and sees that "seller does not accept returns." So the buyer figures the only recourse to receiving a broken item is issuing negative feedback. They just didn't know any better.

kandf_vintage_finds · ‎03-25-2025

I never reply on a negative.

Do buyers really read these?

luckythewinner · ‎03-25-2025

@bonjourami wrote:
Different strokes....

Exactly!

That is why IMHO it is pointless to assume that another buyer would want to invest more time and energy into a bad experience ... and further assume he is a "newbie numphy" because his values don't align with yours.

tarotfindsandmore · ‎03-25-2025

The buyer has a feedback rating of 3. They probably think eBay is like Amazon and left what they thought was appropriate feedback for a broken item. You have every right to be irritated, but the tone of that comment ("why on earth...") doesn't exactly scream professionalism. It's unlikely anyone will ever see it, but I would ask eBay to remove it if you can't edit it/remove it yourself if you want to preserve your reputation (again, this is assuming anyone will ever look).

Remember, we don't have the same rights as buyers. When you get snippy or defensive, you just undermine yourself.

jonathanbrightlight · ‎03-25-2025

I have replied to a few negatives over the years, though I usually don't. Sometimes we can clarify that we did try to work with the customer (or that they never gave us a chance, though we put that very diplomatically) and/or that the problem was resolved. Often it's not really worth it, though.

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12345jamesstamps · ‎03-25-2025

Any results on a revision feedback from the buyer?

Might have send maybe another one out for free.

Buyers do not always want a refund...and leaving feedback reply should not have been done so quickly.

You should respond to buyer in an email about the situation...not as a feedback reply.

Best to sell a lot of items to get your rating up...find some cheapo things in Hawaii to sell to get more feedbacks...sell like key chains, post cards, Hawaiian lapel pins or anything cheap.

I get more feedbacks from cheapo items I sell.

buyselljack2016 · ‎03-25-2025

My thought to add to this is ................. refund the buyer or contact to replace the broken part as that is the correct thing to do, but don't broadcast to scammers that you are an "easy target" that will just refund at the drop of a neg.