I'm a seller in Canada and I've noticed that my sales to the USA have dropped off significantly. When searching on ebay.com (or ebay.ca), the shipping fees show significantly higher in the search results than on the listing itself, whenever any US zip code is used, and I believe this may be a significant contributing factor to the lack of sales.
This is affecting all my listings. I have already spent 4 hours with eBay support attempting to resolve this issue to no avail, plus my own troubleshooting: changing shippers, shipping policy, creating new listings, etc. Probably 6 hours in total trying to resolve this; now I've lost all confidence in eBay support and feel like they are giving me the runaround.
One example:
Search result:
Actual shipping options on the listing page for the same item:
Does anybody have any clue what's going on here? I figure it should show the lowest (or at least one of the actual shipping options on the listing page) on the search page.
Have used a VPN and had a friend check from the USA as well, and they confirmed the same problem with the search results.
I have never seen this problem before. It is also strange that the shipping cost is correct when you open up the listing. I can't help but wonder which cost would be factored in upon purchase of the item. When you talked with eBay did they open an actual ticket and did they provide you with a number? Obviously this is going to discourage a lot of potential US buyers from purchasing your items.
The high shipping charges seem to be consistent across a number of your listings and appear to go up or down slightly depending on the weight or dims. Maybe one of the board moderators can forward this issue up to tech support.
@brightlightbookseller wrote:
Very odd, I see the same thing you do, a high shipping cost that doesn't match any of the options for shipping in the listing. I think this is an appropriate time to bring in the blues.
Any of you aware of a ticket or ongoing issue like this?
Hey @brightlightbookseller thanks for the tag. I'm not seeing any known issues that would explain what you're seeing. We've gone ahead and passed this along to be reviewed.
Kyle,
@wastingtime101 wrote:
Hi @timelesstechtrove kyle@ebay . We saw something similar with US sellers at the time of eBay International Shipping launch. Search and the listing showed drastically different rates. We puzzled out at the time and figured out all of the listings affected were ones where the seller did not enter weight/dimensions on the listing form. eBay fixed whatever caused that issue to show matching rates between search and the listing. Bringing it up in case it's something similar happening here - do you have weight/dim in your listing?
Hey @wastingtime101 thanks for that insight! That could definitely be part of the solution this time around too.
Kyle,
It's one of the reasons I had asked the OP up thread what this section of their listing looked like. So far they have not responded which is not uncommon after an initial post these days. We get an initial post and then dead silence out of the OP.
I have definitely not abandoned this thread. You may have noticed I posted this around 2AM as I couldn't sleep because this issue is bothering me greatly. I also work full time and am now following up on my lunch time. I just received $200 worth of boxes so I'm highly motivated to get this resolved ASAP. I didn't realize you had wished for a screenshot. Here is one for the item I mentioned in the original post:
