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Screwed by the "system"

Here's a situation for you - I sold an item (electronic, no less) to a customer.  Yes, it is used, and yes, I listed it as such in the ad.  Stressed the fact that it was used.  The customer received it, and then contacted eBay saying it died after an hour.  Then, they took it apart!!  Admitted it in a email that they took it apart because they were a "tech" and knew what they were doing.  Then, they got "the system" involved who ruled against me.  I appealed the decision, pointing out the fact that it worked exactly like I said in the ad (hello - used electronics does NOT have a "break down clock" on it!), and the fact that they took the **bleep** thing apart(!!!), both of which they admitted in email...... and lost the appeal!!

What more do I have to do to get a fair shot?  No wonder I stopped selling on "the system" so much, and switched to Amazon.  This is the first thing in a year or so that I have listed....and got kicked in the teeth for it.

I hope this doesn't happen to anyone else.

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Re: Screwed by the "system"


@joliztoyco wrote:

And what if his answer is YES??? Should a seller be forced to accept back a pile of electronic debris when he sent out a complete product? And what stopping scammers from buying "electronics", parting them out for valuable pieces, and then shiping back the junk for a full refund? Where is the "seller" protection?
I'm busy right now scanning the listings for old Marshall guitar amps. I'll buy one, and when I get it I'll claim it doesn't work...strip out the tubes and speakers, and send the remnants back for a full refund!!! Good old Ebay.....  


I don't disagree with you, but the same is true for ANY item you sell.

A buyer can file a false claim and you're screwed.

It does suck but that's the way it is.

 

Harden My Heart - Quarterflash
Message 31 of 32
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Re: Screwed by the "system"

****  Update ****

 

   After all has been said and done, they took back their money and I am a little poorer and wiser.  I guess I will stick with CraigsList (I actually do better there than I do at Amazon or "the system") as far as my sales go.  I guess I am going to have to live by a few "Gibbs Rules"...

 

Rule #11: When the job is done, walk away.

Rule #36: If it feels like you’re being played, you probably are.

Rule #91: When you decide to walk away, never look back.

 

 

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