Scenario: Buyer pays for some flatware, then immediately requests a cancellation.

[acem4]

Scenario: Buyer pays for some flatware, then immediately requests a cancellation. How should this be handled by the seller if the seller accepts returns?

[mtgraves7984]

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@fern*wood wrote:

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@acem4 wrote:

Scenario: Buyer pays for some flatware, then immediately requests a cancellation. How should this be handled by the seller if the seller accepts returns?

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A return policy has no bearing on a cancellation, but depending on how a cancellation request plays out, it may come into play down the road.  Personally, I feel a seller should cancel, but they are not required to.

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@fern*wood 

Very well said. And I love what is between the lines!

@acem4 

Your takeaway is: how a seller handles cancellation requests and the seller's Return policy are two different things entirely. (Although, they can get tangled up at times.) Smart sellers would cancel, block and move on, IMO.

[reallynicestamps]

Don't ship.

Cancel.

Get your fees back, if any.

Relist.

Resell.

KISS- don't get involved. The buyer has changed his mind, he won't pay, he wants his money back.

Ever seen a box of cereal on the  spaghetti sauce shelf in the supermarket?

Same deal.

[inhawaii]

Scenario: Buyer pays for some flatware, then immediately requests a cancellation.

It doesn't matter they are buying, or why they they want to cancel.

If a buyer wants to cancel, I cancel.

No questions asked.

[southern*sweet*tea]

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@acem4 wrote:

Scenario: Buyer pays for some flatware, then immediately requests a cancellation. How should this be handled by the seller if the seller accepts returns?

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Regardless if you accept returns or not, there are three separate scenarios that can play out.  Choose ONE. 

1.  Cancel the sale using the buyer requested reason and block the buyer if you so desire.  You are free to relist as soon as you cancel.   If the buyer leaves a neg, Ebay will remove it.

2.  A purchase is a "binding contract", so play hardball. Stand your hallowed ground and tell the buyer no, you won't cancel.   Buyer pays, then opens a not as described return when they receive the item they didn't want. Regardless if you take returns or not, you WILL pay the return shipping.  You'll be out the money for the return shipping and you'll have to refund the buyer.  You may or may not get the actual item you sold returned, and if you do get your item returned, it may be damaged so you can't resell it.  If the buyer negs you, Ebay should remove it.   If you ignore the case, Ebay will force the refund without a return and you won't get a refund of your selling fees.   If they neg you, Ebay won't remove it (unless the buyer uses profanity or mentions a case).

3.  A purchase is a "binding contract", so play hardball. Stand your hallowed ground and tell the buyer no, you won't cancel.  The buyer doesn't pay.  Since you declined the return, you can't open an unpaid item case, so the item sits in limbo for a month (maybe longer, I'm not really sure) until the sale falls off and you can relist.  The buyer will probably neg you.

I know which scenario I would choose.