Scammers & eBay’s Communication w/ users

[jobo9810]

Just recently got back into eBay to start selling/buying & sold an item this morning to what ended up being a gift card scammer....

Noticed it fairly quickly & proceeded to see what I needed to do.

Best option eBay gives is to cancel the order for irrelevant reasons.

Then tried to provide more accurate details to let them know what happened & the user.

COMPLETE WASTE OF TIME!

No way to reach out, note actual reason item didn’t sell, or help them weed out some of these scammers.

This isn’t anything new to eBay but based on their contact options & generic responses, you’d think they don’t even realize scammers exist....

[luckythewinner]

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@jobo9810 wrote:

Best option eBay gives is to cancel the order for irrelevant reasons.

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The best option eBay gives for dealing with an unpaid item is to file an unpaid item dispute. 

[jayjaspersgarage]

"The best option eBay gives for dealing with an unpaid item is to file an unpaid item dispute. "

The unpaid item reporting procedures are changing on April 1st I believe.  It is explained in the Spring Update Announcement.  The time wasted to open a case will be replaced by a universal requirement for the buyer to pay within five days.  After that we will only need to click on a button saying "not paid".   

It seems that the unpaid item system got too cumbersome for ebay to deal with.   I expect that after 4/1 some small time scammers will move on while the larger ones will increase their INAD claims to new levels.