Same zip code RETURN scam

[stop.here.and.buy]

New eBay buyer purchased an Intel 8th Gen i7-8700 processor for $323.99 from my eBay store on Mar 31, 2018. Shipped to his confirmed PayPal/eBay address.

A couple hours after delivery, the buyer opened a “Defective/Not working” return request stating that the product is faulty which was a surprise since an Intel CPU is the less likely component to fail in a computer. Nonetheless, I tried to look at this objectively and tried communicating with the buyer couple of times in the return request, no reply from the buyer. I accepted the return and I provided a free prepaid label to the buyer thinking that it will solve all the issues.

On the very last day to return the CPU, the buyer uploaded an invalid tracking # from Hong Kong to the return request. He did not use my prepaid return label.  I called eBay stating that the buyer shipped the product to a different address after delivery and that he voided his Buyer’s Protection in doing so. The CS agreed with me and closed the case in my favor and released the funds. To my surprise, couple of days later, the buyer contacted eBay to dispute the decision and got his money back by providing another tracking number showing delivery.

I was so surprised because I didn’t get any package from Hong Kong. So, I gave USPS a call regarding this package. The USPS CS rep asked for my name/address and was able to quickly find out where the package was delivered to. The package was addressed a Pizza store 26 streets away from my home with the same zip code. I quickly went to the Pizza store asking if they got any package from Hong Kong. I found out the tracking number is correct, but the address and recipient are wrong.

At this point, I knew I am being scammed by this buyer. I am currently filling all the reports I can to bring some light to this scammer and fight for my money. I just checked this buyer account and found out he purchased a similar CPU from another seller the very same day he got his refund back, which I believe will end up like me since this is not a legitimate buyer, but scammer.

Any input/help will be appreacited greatly. Thanks

[ymeagainlord]

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@emerald40 wrote:

And in the OPs case here, this should not have even happened since it was forwarded out of the country. What a mess!

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In this case ebay should make this OP whole by giving him a courtesy refund.

Also, if calls are being monitored for quality control, then this CS needs to be identified and retrained.

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Definitely needs to be "coached" as they put it.

[ymeagainlord]

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@readabouthorses wrote:

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@ymeagainlord wrote:
probably used a reshipper (which SHOULD have voided their MBG) and the return label was for return from that address.

OP, if so, I'd call eBay and appeal.

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I looked at the OP's current listings and it looks like all of them are going through the Global Shipping Program so I wonder what address the OP had for the return label .. would the GSP address show up as the shipped to address?

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Was the sale in question sent to a reshipper or to the GSP I wonder? If it was a GSP claim then that opens up a whole other can of worms (but STILL shouldn't have been allowed a refund from the seller).

[ymeagainlord]

Okay. I just checked the original listing and it went via GSP. That CSR needs to be fired.

@Anonymous. WHY is there NO direct line to a GSP specialist and we see members like the OP dealing with clueless CSR and losing out to these scams?

[jonathankirkland]

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@ymeagainlord wrote:

Okay. I just checked the original listing and it went via GSP. That CSR needs to be fired.

@Anonymous. WHY is there NO direct line to a GSP specialist and we see members like the OP dealing with clueless CSR and losing out to these scams?

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Yep it's clear that the scammers are getting more clever and they are taking advantage of the fact that the left hand has no clue what the right hand is doing at ebay...

I don't think unqualified incompetent $5 an hour (or less probably) employees should be handling returns that are worth more than each of their weekly paychecks...

(This isn't a slight at anyone who doesn't earn a lot of money, rather just pointing out that it's frustrating that someone who really doesn't have much motive to help out should not be handling such things.)

[missjen831]

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@ymeagainlord wrote:

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@readabouthorses wrote:

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@ymeagainlord wrote:
probably used a reshipper (which SHOULD have voided their MBG) and the return label was for return from that address.

OP, if so, I'd call eBay and appeal.

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I looked at the OP's current listings and it looks like all of them are going through the Global Shipping Program so I wonder what address the OP had for the return label .. would the GSP address show up as the shipped to address?

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Was the sale in question sent to a reshipper or to the GSP I wonder? If it was a GSP claim then that opens up a whole other can of worms (but STILL shouldn't have been allowed a refund from the seller).

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The GSP wasn’t responsible. They are only responsible if item is damaged in shipping. Buyer said item was faulty-defective so the seller is on the hook not the GSP.

[missjen831]

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@ymeagainlord wrote:

Okay. I just checked the original listing and it went via GSP. That CSR needs to be fired.

@Anonymous. WHY is there NO direct line to a GSP specialist and we see members like the OP dealing with clueless CSR and losing out to these scams?

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A GSP specialist wasn’t needed for this return. The item wasn’t damaged in shipping so the GSP is not responsible and wouldn’t have gotten involved. This was a normal defective/faulty item return  and the OP accepted the return since they were responsible for the SNAD. 

[readabouthorses]

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@missjen831 wrote:

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@ymeagainlord wrote:

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@readabouthorses wrote:

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@ymeagainlord wrote:
probably used a reshipper (which SHOULD have voided their MBG) and the return label was for return from that address.

OP, if so, I'd call eBay and appeal.

---

I looked at the OP's current listings and it looks like all of them are going through the Global Shipping Program so I wonder what address the OP had for the return label .. would the GSP address show up as the shipped to address?

---

Was the sale in question sent to a reshipper or to the GSP I wonder? If it was a GSP claim then that opens up a whole other can of worms (but STILL shouldn't have been allowed a refund from the seller).

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The GSP wasn’t responsible. They are only responsible if item is damaged in shipping. Buyer said item was faulty-defective so the seller is on the hook not the GSP.

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Buyer can say the moon is made of green cheese but until I get a piece of the moon back by return mail I would not believe it. How can the seller know the item is defective if they do not get it back? Maybe the defect was caused by the GSP repacking the item which we know they have been known to do.

[stop.here.and.buy]

Hello, I took down most of my listing do to this recent scam. I cant see myself dealing with this until i solve this problem. This package had nothing to do with Global Shipping Program. It was send to 1140 River Roád New Castle DE 19720. Hence, the return label I provided was from Delaware to NYC. But this buyer used his own label and returned from HK.

[stop.here.and.buy]

No, this sale was not in any way involved with Global Shipping Program. It was sent to 1140 River Road New Castle DE 19720. If you google the address, it will come up as some forward company.

[readabouthorses]

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@stop.here.and.buy wrote:
Hello, I took down most of my listing do to this recent scam. I cant see myself dealing with this until i solve this problem. This package had nothing to do with Global Shipping Program. It was send to 1140 River Roád New Castle DE 19720. Hence, the return label I provided was from Delaware to NYC. But this buyer used his own label and returned from HK.

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So did you just recently add Global Shipping to your listings because I looked at a few of your current listings, chose Hong Kong as my location and it says they are being shipped through the Global Shipping Program.

[stop.here.and.buy]

This was not a GPS sale. It was sent to an address in 1140 River Road New Castle DE 19720. Then this product was reshipped to Hong Kong.

[stop.here.and.buy]

I had used Global Shipping Program before, I never had a problem with them. The buyer account is an USA account and was shipped to 1140 River Road New Castle DE 19720. So this was just like any domestic transaction until he forwarded this package to Hong Kong.

[readabouthorses]

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@stop.here.and.buy wrote:
I had used Global Shipping Program before, I never had a problem with them. The buyer account is an USA account and was shipped to 1140 River Road New Castle DE 19720. So this was just like any domestic transaction until he forwarded this package to Hong Kong.

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So the buyer's ID shows he is registered in the United States?

[stop.here.and.buy]

Yes, It is registered ID in the USA. I guess he registered in the USA eBay site and not HK. I don't know the rules of posting in here. That why I didnt post his ID here. If I could post his ID here, I would do so.

[bubbleman2010]

With just some minor investigation work by ebays CS the refund shouldn't have been allowed,but once refund is sent they are powerless to retrieve anything. The buyer should be instantly shown the door,but ebay needs them so thats not going to happen...