09-28-2022 01:49 AM
Hi,
I have 2 accounts on eBay and they are business accounts. One of them has ~ 3400 listings and nearly every listing has a variation! Another has 460 listings and also variations! They are popular items and very well selling for 10 years. Also, everything I sell is genuine items and I'm the official distributor for many German tools companies! Sales dropped down last 2021 year but not dramatically BUT this 2022 year I lose sales on eBay by 75%
When I contacted eBay with a request to check my accounts and just what happened - I received an answer that everything is fine with my accounts and metrics! Now I have 4 sales since the 5 of September (today is the 28 of September) When I checked my popular & good-selling items I find that they are located on page Nr.8 ...????? I pay promotions and that is what eBay recommends, not just 2%! And I use the most popular promoting features. HOW CHINA sellers are on the page Nr.1 with junk items and brand new accounts??? I understand that they have a very cheap price but shipping is slow and if there are some old sellers BUT their accounts have so much negative feedback!!! How does eBay let them be here and selling?
I start checking all of my listings and I find that drill bit sets were located in the category "WOOD DRILLS"! HOW??? if I listed them in the specific categories for metal drills! I changed categories and after some time I found that these listings were again located in the category "WOOD DRILLS"! **bleep**???
Also, I find that many listings were renewed and listed on my behalf and I received orders BUT these items are out of stock! I canceled orders and removed these items AND of course, my metrics became worse.
I am so happy that I have Amazon - this isn't an advertisement, but those who have Amazon and have the same story as me - will understand!
Yesterday (26 of September) I received a message from eBay:
*** You’ve received this notification as your ‘Item not received’ rate is high or very high for the period between 01 Sep, 2021 and 31 Aug, 2022.
Service metrics are evaluated on the 20th of every month. We’ll review your transaction volume for the previous 3 or 12 months and your open ‘Item not Received’ cases compared to your peers listing in the same categories. We then assign you a rating of low, average, high or very high.
For example: You are evaluated on the June 20th and your lookback period is 3 months; that means we’ll review transactions from 1 Mar - 31 May.
You can find more details in your service metric dashboard under the Performance tab in Seller Hub. You can also learn more about how to monitor your service metrics here.
Consequences for very high item not received rates
Time will be added to delivery estimates on your listings in postage categories and listing sites where you are rated very high.
Listing sites where listings will have time added to delivery estimates are ebay.com, ebay.ca, cafr.ebay.ca, ebay.com.au, ebay.co.uk, ebay.fr, ebay.es, ebay.it and ebay.de.
Time extension will be automatically removed once you are no longer evaluated as very high on your following evaluation.
Further information can be found in the Service Metrics policy. ***
Today (28 of September) I received a message from Amazon:
**** Dear Seller,
We identified that more than 90% of your orders in the last three months have arrived before your promised delivery dates because your promised transit time is slower than your carriers delivery performance.
What does this mean for you?
Your performance indicates that setting a faster transit time could benefit you and the customer by showing a more accurate promised delivery date. In October, we will update your standard transit times ranges in shipping templates to values that are closer to your actual delivery times. As an example, if your transit time is set to 14-21 days and your preferred carrier is delivering within 10-12 days, we will update the transit time to 10-14 days.
No action is required from your side at the moment unless you want to further re-adjust the transit times. We will only adjust Standard Domestic Transit times in shipping templates. Your premium ship options, international and expedited templates will remain unchanged.
What are the advantages of adjusting to faster & more accurate transit time?
Faster transit times mean earlier delivery promise for your offers and customers are generally more likely to purchase products that have a faster delivery promise.
You can, at any time, update or change transit times in the shipping settings if you are unable to offer set transit times to the customers. ***
By these eBay and Amazon messages, I mean that I sell exactly the same items and use exactly the same shipping companies!!!!!!!
So, probably eBay became useless and dead! eBay representatives can't explain what is going on... probably they don't care just receive their salaries...
11-13-2022 05:14 AM
You are selling form a part of the world in turmoil. That makes the sale risky. Latvia used to be part of the Soviet Union. Russia has taken aggressive action killing thousands of people of late. People may choose to order for a more stable location that has no association with war.
11-13-2022 12:55 PM
@baydistributionllc wrote:"What you need to do is what every other seller does. end a selection of the oldest each day then relist them but use the sell similar button not relist button." While I agree that some sellers do this on a regular basis, there are a whole lot of them that do not.“Personally I find it much easier to bulk edit my listings. Change something on those listings cause it to reindex. Reindexing will happen usually within 24 hours but can take a bit longer sometimes. It is so much faster than closing listings and relisting them or using the sell similar.”
This means you aren’t making any meaningful changes to the items and they are just going to go stale again. Everyone wants a quick solution and there isn’t one.
Everyone is an ebay seller these days and many of them would be content to list 15 garbage items and 3 good items. The will build up to a store with 10,000 items nobody wants. Since they sell the 3 good items they keep going. Before you know it the servers are overwhelmed with listings of garbage. They are forcing sellers to reevaluate old listing. Putting the same old listings up, even in bulk, won’t help. You need to try and understand why the item isn’t selling and make meaningful changes to help it sell. You can’t do that in bulk.
Yea, you get a little bump doing that while it thinks your items are new but its not really a solution.
It sucks when they put you in a hole but I understand why they do it. Buyers would have to sift through a mile of trash.
I to end and sell similar. I don’t do it right away. I end and let sit in unsold. When I don’t have fresh inventory I go back and sell similar. I change anything I think will help. Lower price, different shipping, new pictures, lot up multiples, etc.
Bulk ending and selling similar without meaningful changes is just spinning your wheels.
A change is a change. I'm unsure as to who you feel decides if it is a "meaningful" change. Any change to a listing causes that listing to have to re-index. And yes if these listings don't sell, they can become "stale" again. Then you can just repeat the process so the listing re-index.
"Everyone is an ebay seller these days and many of them would be content to list 15 garbage items and 3 good items." No, there is only about 6 million US sellers out of more than 300 million people. And no not all sellers list as you are suggesting they do. Some sellers sell on a regular basis and do this as income. It is their full time job.
If no one was selling anything, then there would simply be a lot fewer sellers as there would be no reason to be here. It would also show more in the Ebay financials as they wouldn't be making money either because sellers weren't selling.
12-27-2022 05:46 PM
I used to make about 20K a year on ebay, ad 12K on Amazon, but with the unfair return policies (aka they lie and we the seller pay) and the fees structures completely out of control, who can afford to sustain a presence on ebay, anyway I sold 636.00 on ebay in 2022. I could not afford to [ay to list everything, and I can not afford to pay 22% or more to ebay for each sale, then pay the enormous postal fees, and product storage, and shipping, I used to happily pay ebay 1,000's per year, but their greed and foolish updates while chasing Amazon has ruined a great gig.
12-27-2022 05:47 PM
Go back to 5% seller fees, give free stores, and let the seller decide on returns.
12-27-2022 05:49 PM
ebay seemed to forget, their customer is the seller, they should ave treated us with respect, Uber is doing the same thing, disrespecting the drivers to pay stock holders, watch them plummet too
12-27-2022 05:50 PM
they made me stop using web forwarding for my store, so I stopped having the higher priced store, they want to charge to list, they want 22% or so per listing, now they want to do the shipping, and hold your money, who do they think they are?
12-27-2022 05:51 PM
lost amazon store about 5 years ago to high fees and ubsurd return policy, AKA they buy the CD or DVD record it, scratch is and return it on my dime. LOL
12-27-2022 10:49 PM
@marybuttonlady wrote:I used to make about 20K a year on ebay, ad 12K on Amazon, but with the unfair return policies (aka they lie and we the seller pay) and the fees structures completely out of control, who can afford to sustain a presence on ebay, anyway I sold 636.00 on ebay in 2022. I could not afford to [ay to list everything, and I can not afford to pay 22% or more to ebay for each sale, then pay the enormous postal fees, and product storage, and shipping, I used to happily pay ebay 1,000's per year, but their greed and foolish updates while chasing Amazon has ruined a great gig.
Ebay doesn't have any category that has a 22% FVF, unless you are using promoted listings and the additional FVFs that you decided to pay get you up that high. Otherwise you are looking at Ebay fees incorrectly.
Yes shipping costs have gone up, but you should be charging the buyers more money so you can cover the shipping, so this isn't money out of your pocket.
Unless you are using the new Vault program, Ebay doesn't have any fees for product storage and/or shipping.
12-27-2022 10:52 PM
@marybuttonlady wrote:Go back to 5% seller fees, give free stores, and let the seller decide on returns.
Why does Ebay have to give up some of their fees to make you more profitable? Or will you lower your prices of your products so that the buyers reap the benefit of the lower fees.
With that said, 5% is not likely enough for Ebay to run the site and offer all of us the services they currently provide. The site doesn't run itself. It still take humans. And those humans have the right to be paid too.
12-27-2022 10:54 PM
@marybuttonlady wrote:ebay seemed to forget, their customer is the seller, they should ave treated us with respect, Uber is doing the same thing, disrespecting the drivers to pay stock holders, watch them plummet too
I know many sellers believe that, but Ebay has a fine line to walk. Without sellers there will be no buyers, but make no mistake, without buyers there would be no sellers here either. Both sides are important to Ebay and to the sellers.
12-27-2022 11:12 PM
Latvia has not been part of the Soviet Union since 1991 after being invaded in 1939.
As we get older time shrinks, but that was 30 years ago and Latvia was invited to join the anti-Russia NATO alliance in 2004, 18 years ago.
It joined the European Union the same year.
Like much of Europe, Latvia is facing economic problems, mostly energy based inflation since they have been trying to cut their dependence on Russian oil. But then, so has Germany, the economic powerhouse of Europe.
12-27-2022 11:17 PM
I've only had eBay accounts since 1998, but I don't remember ever having 5% selling fees.
I remember eBay charging for pictures, and for Store listing, and not have Store listings in Search, and I recall them reducing fees when they started charging fees on both selling and shipping.
I remember the fuss when BillPoint was dropped in favour of Paypal.
And that fees were held stable when eBay cut ties with Paypal, although PP is now charging more to sellers.
12-28-2022 12:37 AM
In 1998 eBay had a progressive scale on auctions where the fee percentage would be less on the next higher increment the price increased to. I do not remember the scale but I remember the max fee was $75. You could set a reserve and if your item sold you were not charged the reserve fee. There was a fee for the listing that was based on the starting price.
01-14-2023 07:12 AM
eBay has not charged 5% commission in years. I pay 13% and have paid 11.2% (+/-) for years before that. 5% is about 7 or 8 years ago.
01-14-2023 07:21 AM
My sales on eBay have tanked. $839 in 3 months! I’m used to doing about $1300-$1800 in 3 months. I have been on eBay 10 years. 100% positive feedback. My sales totally tanked. I went to Office Depot to ship some cheap item. The guy that worked there said: your still on eBay? He said he left eBay and showed me his sales on Mercari. He said eBay has not kept up with competition. He said they charge too much to the customer on shipping and make a commission on the shipping the customer pays. He said Mercari has a $11.99 flat shipping rate so it won’t be by weight. My customers on eBay pay $21 for a large flat rate USPS PRIORITY ship. $17 for medium. No one wants to do it. My Daughter is selling like crazy on Poshmark. Again, flat rate shipping of about $7.99. It’s the shipping. It’s to expensive now with all these other resellers charging less. Buyers see the shipping and move on. I don’t make money on shipping. I admit myself, the shipping is too high. I probably will have to switch. This guy and my Daughter showed me their sales. I work hard at my eBay and discount constantly. Maybe time for a change.