Sales crash $6000 (40%) in 1 month. Not 1 single sale out of 2000 listings in 3 days.

[mostexcellentdesigns]

Our "anchor store" sales have crashed and we have not had a single sale in the past 3 pre-Christmas holiday weekend days. We have 2000 mostly unique and 1 of a kind listings. No sales for 3 days has never happened before and our sales have risen approx 25% each month for the past 4 years. 3 hours on the phone with ebay "support" with no possible resolution. Nuf said.

[needful_little_things]

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@coolections wrote:

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@emerald40 wrote:

Have you looked at the sold listings in your category.  I have, and there are many many successful sellers.

If ebay was the sole problem, we would not be seeing all these successful sales.

Yes some do really well here, and others do not.  Welcome to the real world. 

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Yes,  there is a small group on here that disagree, become combative, and blame Ebay for the low sales, and everything else wrong with eBay. It is pretty low and extremely disrespectful to blame Ebay and poster who try helping them instead of taking advice here on the boards on how to improve their sell-through when experiencing low sales and views. I think they do not understand a buyer can see the item title, the picture, and the price. They just chose not to click on the item because they already decided they do not want it.

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The problem is you don't give help or advice as is more than evident in your replies here. You just show disrespect, and reply with little backhanded comments, as I have highlighted in your post above. That comment highlighted, for me is very low, you must be so proud to kick the OP while they are down.

[johnrj1226]

I'm posting this pics to see if it was  the Armadillo or the flag.  Seen  many of these  monuments (to  a  fallen armadillo) placed  on the  centerline of road a Farm To Market Road  in  Lone Star

Texas Treats Armadillos Right

[threshold.sales.group]

OP,  any update on your situation? Curious if your sales trended back toward normal? 

[envyotb]

You got that right, search on Amazon SUCKS!! Its horrible, mixing in things not even remotely what you typed while obscuring others that are EXACT MATCHES. And if you think ebays cut is steep, have fun selling on Amazon and competing with the Chinese sellers there to boot!

[envyotb]

Yes, its been dying out the past 12 years...if one goes by forum posts...its kind of like the end of the world according to the Mayan calendar. Theres a prediction every year, yet we are still here...

[oaklandmaryland]

Used to do the one day shipping but often PO didn't mark as received until the next day even after I took items to counter. I did try free shipping but then the returns began to increase so I lost money. Not worth doing either of these actions. After selling for 23 years I can tell a major decline due to inefficiency by Ebay when it occurs.

[coolections]

@threshold.sales.group

She's sold 42 items this month so far. Looks like buyers do see her stuff after all.

[outdatedrecreated]

I'm just curious: did complaining help your sales increase? I'd be willing to bet that there isn't one sales or business oriented book that lists panic and complaining as a way to get your sales up. I sold cars for 15 years. Its a 100% commission based pay. For the last 13 years of selling cars I averaged 29 cars a month. It has always been my observation that the first time a salesman has a bad month the first thing they do is blame someone or something else for it. The longer they pointed fingers, the harder time they had selling cars. 99% of the time, they were skipping a step or taking a shortcut. Its extremely hard for anyone to have some inner reflection in such a case but as soon as they got back to basics and meticulously followed the same steps that made them successful, a miracle happened, they started selling cars again. eBay is no different. Just because you sell "rare and one of a kind" items doesn't necessarily mean someone wants to buy them on your schedule. There was tons of good advice and input in every response to your post but the only ones you listened to were those that also enjoy complaining. if you're used to selling items every day, and then BAM there's nothing it may seem a little concerning, but when your sales double one week and then drop back down it doesn't indicate a problem. This is why all successful businesses look at multiple types of data over a period of time. Those tools are available through eBay and are a much better indicator of a problem than a lack of sales over a 4 day period. Something as simple as changing you listing title can quadruple your views which will in turn increase your sales. It may seem overwhelming to look at 1,000 listing you have for such things but being successful in anything takes work. If it was so easy to just snap a few pictures, slap a price on an ad, and type a few things about it, and then watch the money roll in then nobody would have a real job and everyone would sell on eBay. Lucky for me, I am willing to do the extra work to move inventory and make money. Last weekend I was overwhelmed with orders, this weekend I sold a $6 item. But my views are up, and I have plenty of items being watched which tells me I must be doing something right and people are waiting for payday (or permission from their wife) to buy something. Again, you should calm down, take a deep breath, and keep working hard. I guarantee if you do those things it will all balance out.

[moms**art**window**]

I would offer multiple ship services We only use FedEx ground/home delivery for most part (not talking about FedEx smart-post that is essentially USPS) and do not use USPS unless buyer has PO box because :Many of our items are glass and antique that are  paintings (FedEx rarely damages because of strict policies with accountability,they will find out what happened and why and take appropriate actions making employees much more cautious) i know people that work there and one policy that will get a write up is if an employee handles package and the hand isn't on it and package is not on ground "hand to ground policy",phone csr with USPS is nearly nonexistent(FedEx 5 minutes max gets you someone on phone),impossible to change address in mid shipment with USPS(FedEx 5 minutes to change),USPS only tries once with signed delivery then buyer must p/u at PO,insurance claims are handled quickly and investigated with FedEx scammers avoid sellers using FedEx,if driver is having trouble delivering i almost always get a call from the driver to find out if i can contact buyer to make delivery possible,buyers can p/u packages at a near-by FedEx office as late as 9pm and 6pm on week ends per their request.FedEx ground is just about as fast as priority and faster if delivery is in Florida (where i live usually within 24 hours)and last of course is low wait times when dropping a package they both have courteous service FedEx is still more so When a buyer has a PO box and we have to use USPS it makes me nervous and uneasy but have to take the chance to make that cheese.As far as offering an expedited service any service i offered would not be that much faster and anything that would be like over night or next day would take a 20 ship fee to 100-150 and if the buyer returned item as a SNAD i'm stuck or need to let them keep the item.(my items are generally heavy on smaller items i do the express saver set rate,it sounds good but FedEx ground/home delivery is very fast within 1500 miles it's as fast as priority)