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Sales Have Completely STOPPED

Hey everyone! I reached out to Ebay customer service yesterday regarding this issue and was told there are no restrictions on my account, my items are showing on the first page, and the best option to increase sales is to lower my price (that is not going to happen as I've tried sales with same result).

 

I've been selling for the past 6 months and list daily. My sales were increasing to 2-4 daily with listing 9 items daily. I've promoted almost all my listings, offer 1 day shipping with free shipping and 30 day returns. What more could a customer ask for. I am doing everything Ebay is telling me to do. I even send best offers as soon as I see a watcher on my items.

 

My views have dropped significantly. I have had no watchers this past week and over the past 3 days I have had ZERO SALES. What changed all of a sudden? Anyone else having the same issue. This highly concerning as we are going into the fourth quarter and sales should be increasing, not coming to a hault.

Message 1 of 79
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Re: Sales Have Completely STOPPED

tell ebay to fix the search might help.

Folks get tiered of junk put in there search and move on.

Message 2 of 79
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Re: Sales Have Completely STOPPED

I've been selling on eBay a long time, and I don't remember it being as slow selling as it is now.   I'm going through  the same thing.  All my traffic numbers are way down.  I'm trying new ways to sell and hoping for the best.  Good luck to you...(and me)

Message 3 of 79
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Re: Sales Have Completely STOPPED

It's getting scary in here.

 

And it's got nothing to do with Halloween.

Message 4 of 79
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Re: Sales Have Completely STOPPED

This has happened to me as well recently. I list consistently, my sales are steady and then boom..crickets for 4 days. I called ebay as well and was told the same thing. Then the next day sales picked up. I have nothing for 4 days and then 2 in 5 minutes.. Doesn't make a lot of sense. Sometimes I wonder if there is a glitch with customers going through the checkout process and they just walk away from the sale when they cant check out. It's just a theory... Not sure.. I am sorry you are dealing with this too! 

Message 5 of 79
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Re: Sales Have Completely STOPPED

Anonymous
Not applicable

You both ave 300 - 500 items and are selling cloths and jewelry.   This is a field that is getting flooded from Chinese sellers.   Q2 eBay lost 2% of their buyers and gained 5% more sellers, guess where those sellers are from?     Anytime there is a hit on the market or a troubling time, or anything else, jewelry and clothing will get hit first.

 

 I sell auto parts and I have never done as well as I am now, selling sometimes 30 items a day, but of course I have 3000 items listed and I list 200 items a day which is a bit more than 9.   I don't even think 9 is enough to trip any positive benefit from Ebay's Casimi or whatever they call it, it's just not enough. 

 

Sometimes when you're a smaller seller it's almost as if ebay is a running faucet, and someone at sometime for some unknown reason turns it off, and then your sales dry up.   Some people say it's because ebay has too many products and is giving someone else a chance.   Most people claiming this say things go back to normal eventually.

 

If your impressions dropped suddenly as you say it does tend to make you believe that it's something ebay did.   They might be messing with categories your items are listed at, or tweaking casimi (whatever their SEO engine is called) and whatever they are doing is not good for you. 

Message 6 of 79
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Re: Sales Have Completely STOPPED

You bring up something that happened to me recently. I sold an item and the customer sent me a message saying Ebay was refusing their payment. I told them I've never dealt with that issue as a buyer/seller and they may need to contact their bank. The payment finally went through the next day and all was well, but it did raise a red flag and no buyer should have to go through that if it is indeed an issue with Ebay.

Message 7 of 79
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Re: Sales Have Completely STOPPED

I'm going to contact them .  This is so discouraging.  I know the general thought is clothing sales are down, but I look at other listings...clothing does sell

 

Message 8 of 79
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Re: Sales Have Completely STOPPED

join the club, but dropping prices is ebay's way of telling you they are responsible but it's your fault. Whenever ebay tells me that I reply, "sure, and when you issue me a monthly credit for the cost of my store and FVF's I'll do that" 

The great truth is there isn't one
And it only gets worse since that conclusion...
...There is something about the rigid posture of a proper, authentic blind
As if extended arms reached to pass his blindness onto others.
Message 9 of 79
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Re: Sales Have Completely STOPPED

Crazy thing is those sellers from China never affected my sales as they were steadily increasing each week. They can sell cheap .99cent jewelry all day long but customers looking for vintage pieces aren't going to give them the time of day anyhow so no affect to my listings. I don't sell clothes btw.

 

At the moment I have 526 items listed and as soon as I reached 500 sales completely stopped. I was doing more sales with less items listed than with a bigger inventory available. Crazy thing is Ebay has increased my selling limit to 1900 free listings a month, but what is the point if they are sending no customers.

 

And I agree, I know jewelry is is a luxury and not something people "have to have" but for sales to just stop when they were growing is not normal.

Message 10 of 79
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Re: Sales Have Completely STOPPED

I agree, there are some sellers on Ebay that are killing it in clothing.

Message 11 of 79
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Re: Sales Have Completely STOPPED

LOL yeah I really an not happy with Ebay customer service right now. I made sure to give them a 1 star rating when they asked on "how they did". They didn't do jack **bleep** that I didn't already know myself. Waste of time honestly and when I asked for the number to contact Ebay directly I was told they don't offer that service and I can request a callback only. So let me get this straight... you do have a customer service number but it's only a one way street. yeah that's a good way to keep your sellers happy. May be time to branch out to other seller platforms online that are doing just fine.

Message 12 of 79
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Re: Sales Have Completely STOPPED


@iart wrote:

It's getting scary in here.

 

And it's got nothing to do with Halloween.


@iart 

You made me chuckle (probably not your intent, but giggles out loud anyway!)


....... "The Ranger isn't gonna like it Yogi"......... Boo-Boo knew what he was talking about!


Posting ID Only.......
Yes, I have no Bananas, only Flamethrowers.......
Message 13 of 79
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Re: Sales Have Completely STOPPED


@memorymarielane wrote:

Crazy thing is those sellers from China never affected my sales as they were steadily increasing each week. They can sell cheap .99cent jewelry all day long but customers looking for vintage pieces aren't going to give them the time of day anyhow so no affect to my listings. I don't sell clothes btw.

 

At the moment I have 526 items listed and as soon as I reached 500 sales completely stopped. I was doing more sales with less items listed than with a bigger inventory available. Crazy thing is Ebay has increased my selling limit to 1900 free listings a month, but what is the point if they are sending no customers.

 

And I agree, I know jewelry is is a luxury and not something people "have to have" but for sales to just stop when they were growing is not normal.


We had the opposite happen these past few weeks.  We too had never seemed to lose "market share" to the China sellers.  Cannot say that now.  We shipped 2 huge boxes to FBA earlier in the week and today we already have 13 sales from those.  Halloween on here this week?  4 items.  I have lots of views and watchers - but Buyers are buying the China carpola as it is cheap!

 

And I am like you - I am not lowering my prices again right now.  We raised the priced on a few and 1 sold this morning.  Go Figure!


....... "The Ranger isn't gonna like it Yogi"......... Boo-Boo knew what he was talking about!


Posting ID Only.......
Yes, I have no Bananas, only Flamethrowers.......
Message 14 of 79
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Re: Sales Have Completely STOPPED


@memorymarielane wrote:

. May be time to branch out to other seller platforms online that are doing just fine.


Bingo...

 

Message 15 of 79
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