eBay

unclebi-cabin · ‎07-28-2021

Hi everyone, I’m so angry now and this is my situation!
This buyer bought a Tiffany & Co. 18k yellow gold letter C disc on 15th July. She made offer and I accepted but she didn’t pay immediately so I had to send a reminder. After that I got paid and shipped the item out. I even pay out of pocket to upgrade the shipping from 1st class to priority! My bad that I forgot to record the video before shipping 😠 After the necklace was delivered, she asked for return as “not as description” and you know for this reason, Ebay’s always on buyer’s side. I tried to contact the buyer and asked her why she said the item’s not as described?? NO ANSWER! Then I think ok it’s fine, I accepted the return and had to pay for return label as well..

The package was delivered yesterday but I just checked it out today. I was shocked because when I opened the package, there’s a old wallflower plugin instead of my necklace!?!! WTH??????? Fortunately, I recorded the video right the moment I started opening the mail box!
I refused to return and asked Ebay to step in. I got their email with declaration form and said they’ll investigate!!! But I also just got email from them said that the case was resolved and they’ll refund to buyer as the package was delivered??????
My question is even when I proved that the buyer is a scammer, Ebay doesn’t do anything about her??? And she still got the refund with my necklace???
I think this is not her first time doing this!!! She knows she will get the refund with the item no matter what! So scared!!! Be careful everyone!

I’ll attached her profile here with photos of my case!!!

vintagecraze50 · ‎07-28-2021

Well, glory to God in the highest and peace to all ebay sellers, Amen.

assortedcollectibles · ‎07-29-2021

Congratulations on being one in a million. eBay did not take that money from the buyer though.

varebelrose · ‎07-29-2021

"I have another item that allegedly had not been delivered. Well, I had the receipt, which has a scanned image of the buyer's address, showing it has been shipped and there is a partial tracking number and I have a letter from the post office saying that it has been delivered, too. But what did eBay do? Refund the buyer, of course!"

One of the very few real protections sellers have is on INR cases. If you provided a tracking number showing delivery, it is hard to understand why this was not found in your favor. What exactly is a "partial tracking number", and what kind of letter did the post office send you? This just doesnt add up.

varebelrose · ‎07-29-2021

Glad eBay is comping you, but do not think for a moment that taking the video has anything to do with it. They will not accept that in any circumstances.

chanyuc · ‎07-29-2021

According to her solution post, I don't think she even provided eBay with the footage, but only mentioned that she has all of that if they need to further investigate.

That being said, recent threads that were similar to this also ended well. Not sure what eBay's standards are. I guess we better not know or else people who start to abuse it.

unclebi-cabin · ‎07-29-2021

@chanyuc Hi! FYI I DID send them screenshots of my video since they required for the proof 🙂 but you can only add 10 files in jpeg, gif, etc. (not video) in the declaration form, that’s why I have to add the comment that I can provide the “full video” if they need + the camera recording from my apt complex!

Ebay’s not a fool company that sellers just say that and win.. Anw as I said, mbe this time I’m so lucky but I’ve learned a big lesson! Thanks 😊