mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@atikovi wrote:And the ironic thing is, half the people here would be quick to advise the buyer on how to file a snad for a minor issue like a scuff or scratch.
Scuffs and scratches not disclosed to a buyer by the seller before the purchase are the fault of the seller and the buyer has every right to return the item if they so choose. So yes you are right. If those scuffs and scratches are important to the buyer, then yes they should return it to the seller, however if they work with their seller and their seller is working with them, there is no need to open an INAD.
@atikovi wrote:
@luckythewinner wrote:
@atikovi wrote:And the ironic thing is, half the people here would be quick to advise the buyer on how to file a snad for a minor issue like a scuff or scratch.
Which is why IMHO sellers should probably under-promise and over-deliver.
But some buyers here think a used item will be identical to a new one condition wise and have no conception of the term, wear and tear. They will snad for all manner of cosmetic defects which doesn't affect the function of an item and that a normal person would expect.
If the seller doesn't tell them any different or give a good enough description, that would be the issue.
@atikovi wrote:Because they offer 14 day returns?
The MBG can override a sellers stated return policy. ALL sellers actually have to meet or exceed the coverage offered in the MBG no matter what the seller's stated return policy is. Even with No Returns. It has been this way for many years.
@atikovi wrote:
@mam98031 wrote:
@atikovi wrote:And the ironic thing is, half the people here would be quick to advise the buyer on how to file a snad for a minor issue like a scuff or scratch.
Scuffs and scratches not disclosed to a buyer by the seller before the purchase are the fault of the seller and the buyer has every right to return the item if they so choose. So yes you are right. If those scuffs and scratches are important to the buyer, then yes they should return it to the seller, however if they work with their seller and their seller is working with them, there is no need to open an INAD.
Since everything you have listed is new, I can't blame you for having no idea what sellers of used items often go through with unrealistic buyers. List every scratch or scuff on a 50 year old tool or auto part? Gimme a break.
You are making assumptions that aren't true. Well currently everything I have listed is new, that is a fact, but that I don't sell used items is an assumption on your part. So your conclusion is just you jumping to a conclusion without all the facts. Hopefully you don't do that with your buyers or your listings.
@atikovi wrote:I know that a buyer of a 50 year item, tool, machine, mechanical part, etc. that assumes said part would be free of normal blemishes is unrealistic. Wouldn't even want to have that person as a buyer.
You seem to be wanted to make this something never intended or even said. If an item new, used or somewhere in between has scratches or blemishes on the item. It should be mentioned in the description that they exist. Typing out exact locations and extent of these flaws will be driven by what the seller deems important to disclose. For an item such as you describe above. Stating that there is normal wear and tear on the 50 year old item should be OK IMHO as long as the pictures on the listing are clear and in enough angles to give the buyer an accurate depiction of the condition of the item.
It is and has always been the sellers responsibility to disclose and state accurate descriptions. I don't care if it is on an item that is new, used once or used regularly over the past 100 years. It is not the place of the seller to assume that they buyer should know something about an item they have never laid eyes on before. That is a recipe for trouble eventually. But if a seller doesn't mine the risk, they are free to do as they wish.
@atikovi wrote:
@mam98031 wrote:
Stating that there is normal wear and tear on the 50 year old item should be OK IMHO as long as the pictures on the listing are clear and in enough angles to give the buyer an accurate depiction of the condition of the item.You would think that is enough as would I, but some buyers don't bother to read the descriptions and those that use a phone won't see all the flaws that come with normal wear and tear.
And sometimes sellers don't accurately describe the item. It is a two way street. Lots of reasons for both buyers and sellers to go around.
