Revising Listings Lead to Error Page

[splurger]

Is anyone else having the issue of where if you attempt to revise any or all of your listings it leads to an error page? https://www.ebay.com/n/error

This has been ongoing for over a week where an attempt to edit any part of an existing listing leads to the error page. Tech support has apparently been notified but they are very slow and probably haven't even started fixing this yet. 

[splurger · Accepted solution]

I've been told by a rep that numerous people are experiencing the issue and that it is only a P3 level issue, which means that it is not that urgent of a fix. Apparently the more people that have the issue the merrier as then and only then will ebay get to the issue fixing faster. 

[caldreamer]

Reason you are having a problem revising listings is because you didn't enroll in the new MANAGED PAYMENTS.    EBAY no longer uses PAY PAL for their money management.    All Seller are required to enroll in you want to continue selling.

To enroll you need to provide CHECKING ACCOUNT (9-digit routing number only) and SOCIAL SECURITY# (for tax purposes).   Name on your checking account, social security card and EBAY profile page must be EXACT MATCH (or your application may be denied).

With Managed Payments money is deposited directly into your checking account (5-7 days AFTER sale is made).   EBAY deducts selling fees & shipping costs (balance deposited into your account).  EBAY "holds back" shipping so you will have money to print label.    When you print label (go to bottom of page) and click use "pending funds" or you can use PayPal if you prefer.

Customers have more payment options with Managed Payments (PayPal, Gpay, MC, Visa, Discover, AmEx, Discover).

[pikabo-icu]

@caldreamer 

Very thoughtful explanation.. 

eBay really should consider a page/pop-up explaining just that. That they need to register for MP. 

It would help sellers understand what the issue is and prevent a lot of unneeded frustration.  

[lace.etc.etc]

Hi splurger

Thank you for asking. NO it is not fixed.

I cannot list any items at all.

I cannot revise an item.

I cannot list from a draft.

I have cleared my cookies & cache memory. Had no other browsers open.

It all goes straight to the same error page as yours.

I have tried to get help for WEEKS ... No help. 

Monday 12-7-21; I asked the automated help to get an agent to ring me. They said OK ... I waited ... nothing. They said I was in USA. I wrote I was in Australia.  This went on for hours, over & over. 

 I finally spoke to 2 automated agents when I tried again, a couple of hours later. The last guy  said he would ... Write me a ticket (for the Tech team). He said I would get an email from ebay & then a phone call.

Had a phone call from ebay yesterday ... AT LAST. But still my problems had NOT been passed on to the Technical team ... as I was promised. I am asked to email her screen shots of what happens when I try to Revise, List etc. 

It seems they don't give a dam if your only "A Small Fish !!".

If it goes on & does not get fixed, I will have no alternative, but to close my shop.

7-7-21 I  had a buyer open a Payment Dispute

Details from buyer

The item doesn't match the description in your listing  See more details;

order delivered today but only an empty box,cannot contact site.

I had to get that sorted.

I agreed to accept the dispute & Refund buyer immediately !!

THE FUNNY THING WAS; I HAD NOT POSTED THE 3 ITEMS, I HAD TILL THE FOLLOWING DAY TO POST & was actually getting the order ready when I learned of the dispute (I had never heard of this SCAM before) .

Had I have posted, ebay would have hit me with a $20.00 FEE & I would have lost out all over !!

Good luck everyone. You need it when you sell on ebay.

PS. I am enrolled in Managed Payments.

[splurger]

Last I was told by reps, Managed Payments was invite only and I do not have an invite. I can't do anything until I am invited. I was told to accept PayPal by the reps until then so... I don't know if that's the reason behind this. 

[dryophelia]

@lace.etc.etc 

You may get more accurate advice asking on the eBay Australia site. 

https://community.ebay.com.au/

[lace.etc.etc]

OK  Thank you.

[downunder-61]

Check all of your internal eBay messages for the invite, eBay already have you in MP and if you don't provide the necessary info you can't get paid.

Where are you located ?

[downunder-61]

@lace.etc.etc 

Before you rush off, check this out on this board - not sure if this is the issue, got a bit lost on this thread actually, but>

https://community.ebay.com/t5/Selling/troubles-on-listing-can-t-revise-listing-nor-create-new-listin...

Message 130  (Is pinned as Solved on the above thread)

Thank you louisaboutiquewarehouse

I will contact you on the Au site if you don't make it back here

[lace.etc.etc]

downunder-61

Hi, Thank you. I will try changing the payment option to ebay,

Regards, Betty.

[cctv_anjoon]

removed or network problem

[downunder-61]

It has been an ongoing issue for a long time, hopefully the work around helps

[lace.etc.etc]

Thank You for your help. I went on my Business Policies & made up a default Payment Policy "TO EBAY". Then I revised, relisted & put up from a draft & where it said Payments I took away PayPal & Bank Deposits & put the Ebay Payment & everything works. So thank you, thank you, thank you,

Regards & happy selling,

Betty.

[lace.etc.etc]

Thank you to everyone that offered help to me.

I can now, list my items, revise them & list from a draft.

As an ebay Seller advised me, to go to Business Policies & make a New Payment Policy;  "Ebay Payment".

I did this & then listed a new item, revised some & put up 1 from a draft.

As I did these, in the Postage section, I took away PayPal & Back Deposit & put Ebay Payment in it's place & Bingo !! They all listed,

So THANK YOU ALL again For your time & HELP, it is very much appreciated.

Happy Selling,

Betty.