If a buyer opens a return for Not As Described you should accept the return, issue the return label, receive theitem back, issue the refund. If you qualify, you can give a partial refund if the item isn’t in the same condition as you sent it.
If you fight the return on a NAD return, eBay can refund the buyer from your funds and give you a defect against your selling account for not dealing with the return without eBay stepping in. Plus the buyer gets to keep the item.
If the return is a remorse return that’s a whole different story, that’s when your no returns policy comes into play and you can deny the return.
No returns doesn’t mean no refunds.
It’s usually best to avoid headaches and hassles to just accept the return and claim it on your taxes next year.
