Returns

[mlabue]

I recently shipped out a Watch worth around $300 to a buyer who stated that it was a gift for his father. I accepted his best offer of $270 and shipped the item out earlier this week via USPS Priority Mail. The buyer contacted me today stating that his father has passed and that he would no longer like the item. I am not sure how to go about returning this item. The item has not yet gotten to the buyer and they have not formally opened a return request. I am trying to be considerate of him and his situation, but I am not sure if it would be best for him to refuse the package and have it be return shipped to my address, have USPS intercept the package, or have him open a cancellation request and send him a return label. Please help if you have any input on the situation and what you think that I should do. Thanks! 

[stacy_pme]

I'm late to the party... but I wanted to make sure and tell you to advise them to put insurance on the item, it's their responsibility to insure it... because if anything should happen to it on it's return trip, and it's not insured....  Like lost in the mail, or smashed....  And it is not insured.... You will not have any insurance to cover your losses....  Also when you get it back, be sure to authenticate it.... just in case...

[mlabue]

(Update) The buyer opened a return for the item and I sent a Package Intercept Request to USPS . I figured that it would be less of a headache to just pay the $15.95 that USPS charges for intercepts than to send the buyer a new insured return shipping label . Hopefully the item arrives at my address and I can refund the buyer. Thanks for everyone's help and suggestions. Happy Thanksgiving!