Selling

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How to refund charged shipping cost when buyer arrived to pick up item?

I just sold a catalog book, which I charged shipping, and the buyer (who lives just a few miles away) told me he needed that book (literally) immediately so he decided to drive to my home to pick it up - which I allowed him to do.What is the best way...

Resolved! can the buyer cancel the order?

Is it possible to approve the order by talking to a buyer after placing an order, and after the order is approved and sent, can the buyer cancel the order?

Resolved! Paypal

How do I go about removing Paypal as a payment option. Because of their recent changes I'm going to close my account. I don't agree with their view on most things and I will not pay any $2500 fines imposed on me.

Resolved! Items Sold Update on APP late notices

I had an App notification that i had an offer on something that sold 4 days ago. When i clicked it was not available. I have had delayed notifications before but nothing that was anywhere over a day. Has anyone else experienced this recently?

Service Metrics High Vs Very High

Does anyone happen to know the thresholds for high and very high SNAD returns in the service metrics? I would assume the threshold to each bracket is a multiple of the average "peer" metric and would like to know if anyone has done some rough calcula...

New listing Format

Are any others having trouble installing photographs with the new listing format. Extremely slow kicked off in the middle of loading numerous times must restart and reload. Almost impossible to use the brightness and sharpness adjustments, slow unres...

Buyer Used Pictures from Internet to Claim Item was Defective

Having an issue with a buyer that started a return on a Brand New electronics item, claiming it was defective. In the comments they just wrote "item is defective tried everything but doesnt work". With their return request they uploaded three picture...

I can't get any response from ebay

Iv sold some coins but looks like no one has paid I send invoices with no response iv tried the help line and the customer service with no contact

Nearly 15% in Fee's. Is that correct?

I thought they normally charge 10%. My last sale had a 12.9% Fee plus 30¢. For an item that sold for $30 the total Fees amounted to $4.48 or nearly 15%. (Actually 14.9%).

Wrong color of blue

I sold a NWT blue Under Armour hoodie, the buyer got a really good deal on this hoodie too. I just got 3 messages from the buyer complaining that the blue didn´t match the picture, he thought it was a navy blue hoodie. I listed it as blue, not navy b...

Sneaker authentication horrible business model.

I just had the “fail” on a $79 pair of Nike tennis sneakers because Astoria said no label on box. There WAS a Nike label with correct model size on the box . I accept returns. This business model is a JOKE!! How much of my time & money & reputation t...

Upgrading from Individual to Business

Can someone help me with a couple questions regarding switching from an individual to a business account on eBay. Does everything go with you as far as your feedback, and selling status, etc? Is the transition pretty seamless? What are the benefits o...

Why do so many sellers not respond to offers?

Short version.A friend of mine who knows i sell on ebay called me last night frustrated.He asked me why so many sellers who have "make offer" do not respond to an offer. I gave him my opinion... A) LazyB) Offended by a low offerC) Did not mean to acc...

Link Payonner to ebay

How to Link Payonner to my ebay account?

Active eBay listings showing out of stock or ended on external search such as Google

Hello, this is the second time I’ve made a post asking for help with my eBay account. The issue is still ongoing and I am not getting the help I require from eBay, no matter how many times I call them, and how many tickets for the IT team they make. ...